Creative Ways to Utilize E-commerce Live Chat
                     Creative 
Ways to 
Utilize E-
commerce
With online shopping becoming more popular 
than ever, it is increasingly important to connect customers with your brand, 
and the use of e-commerce live chat can help you to achieve this.
For businesses that requires a strong customer relationship to survive, live chat 
is the best solution. live chat can be utilized for marketing.
Using live chat as a marketing tool is one way to stand out from your 
competitors.
Traditional customer service channels like email and phone calls require a more 
efforts, even then often don’t have an immediate response. 
Here Are Some Ways You Can Creatively 
Use Live Chat For Your Business
Use E-commerce Live Chat To Enhance User Experience On Your 
Website.
Creatively Use Live Chat For Your 
Business
1 Surprise Your Customers
Modern live chat provides the perfect platform for surprising customers with 
giveaways, vouchers, and also promo codes. 
Presenting offers, discounts, and deals will help your online store achieve your 
revenue goals. 
8
0
Creatively Use Live Chat For Your 
Business
2 Prevent Cart Abandonment
There is nothing more appalling for a retailer than the 
circumstance when a client fills the shopping basket 
loaded with items, just to abandon it as they achieves the 
checkout procedure. 
It is most important to discover why clients are 
abandoning carts. Who doesn’t love a good discount? 
Many companies provide pop-up, that offers, deals to help 
customers to reconsider their choices, or then again, you 
utilize proactive visit when they achieve the checkout 
page.
A live chat pop-up can remind the customer that live 
help is available.
Creatively Use Live Chat For Your 
Business
3 Anonymous Chat
In situations where clients might not have 
any desire to have their own data made 
known, live chat benefits that component 
talking namelessly for the client can be 
useful. This can be applicable in 
circumstances where clients should need to 
talk about delicate or individual subjects 
without uncovering their character.
Creatively Use Live Chat For Your 
Business
4 Specialty Chats
On the off chance that you are business that offers 
products of various sorts of items or services, it 
might be progressively advantageous for your clients 
to give them different chat for various department.
Research their issues and transfer them to a 
specialist, let them know upfront–this way they’ll 
know that they’re in good hands, and that you 
haven’t forgotten about them.
Creatively Use Live Chat For Your 
Business
5 Feedback
It is fantastic how willing individuals are to offer input 
and suggestions in the event that they are effectively 
allowed the chance to do as such. It would likewise be 
valuable if while you are grinding away, you are 
additionally assembling email tends to which you 
could use later on.
Customer feedback allows you to make more 
informed business decisions by listening to the needs 
and opinions of your customers. This can also help to 
develop brand loyalty as it shows customers that you 
care about their opinions.
Creatively Use Live Chat For Your 
Business
6 Live Chat Better Than CTA
Live chat enables you to catch the prospect at the right time, when he initiates 
the engagement. With smart tools like HubSpot Live Chat messages, you can 
now reply with accuracy to each query, it means you can give different 
prospects with different content at the same time.
FIND US ON
https://www.qeretail.c
om