Why Live Chat Is Important For Your Business?
                     Why Live Chat 
Is Important For 
Your Business?
Live Chat Is Important For Your 
Business
01 Increases Customer Satisfaction
Convenience For 
Customers 02
03 Helps Discover Customer Issues
Increases Sales 04
05 Reduces Expenses
Increases Customer Satisfaction
Customers prefer using live chat over other ways of getting support. They get answers to 
their questions immediately, without leaving their computer. They don’t need to 
remember the phone number to call or wait for hours to get a response to their 
questions.
Convenience For Customers
Live chat support is easy to find and use for website visitors. They just click the 
live chat icon on the screen and start chatting with a support agent. When 
customers can easily contact your support team with their questions or 
problems, they are more likely to use and recommend your product or service.
Helps Discover 
Customer Issues
Live chat is a digital channel where 
everything is recorded. Since the 
information is in text format, it's easy 
to analyze to identify issues causing 
problems for customers. It’s much 
harder to analyze call recordings in 
case of telephone support. Even 
email support data is much more 
difficult to organize and analyze 
compared to chat transcripts.
Increases 
Sales
Live chat support is a very good sales channel. 
When customers contact an agent with a 
problem, the agent can build rapport with the 
customer while solving the problem. If the agent 
sees an opportunity, he can suggest additional 
features or products to the customer. Since chat 
is an interactive channel, the agent can easily 
demonstrate the new products/share links for the 
customers to learn more.
Reduces Expenses
Live chat support costs much less than phone support while 
providing the same benefit of immediacy and building 
relationships with the customer. The phone support channel 
needs expensive hardware and software. Phone agents are 
also more expensive compared to live chat support agents. 
There is also the cost of telephone calls every time a 
customer contacts the support team.
Live chat support allows your agents to do multitask and offer 
help to multiple visitors simultaneously.
Why Choose Us?
Team Of 
Professionals
Result Oriented
Fast Response Time
ISO Certified Company
100% Work Quality
Social Media Channels
Contact Us:
1317 Edgewater Dr #142, [email protected]
Orlando FL 32804, USA
+1-321-290-1717 https://www.fecoms.com/
THANK YOU
+1-321-290-1717 [email protected] https://www.fecoms.com/