How go2market’s-hosted IVR service ‘ibizfone’ plays a crucial role during a lockdown?
                     How go2market’s-hosted 
IVR service ‘ibizfone’ 
plays a crucial role 
during a lockdown?
During this period of lockdown, ibizfone-hosted IVR services have created a boom in the 
market on account of its efficient management and customer satisfaction. To address 
coronavirus pandemic, business houses need to explore the power of collaborative Unified 
Communication as a Service (UCaaS) tools such as IVR services where go2market has 
played a very important role in the smooth functioning of their customer care services.
We all have experienced before the professional voice instructing us to “Press 1 for 
Sales”. However, managers, owners & CEOs don’t comprehend the value addition this service 
brings to their company. The true potential of this wonderful facility is yet to be understood.
In this blog, we clarify what IVR services are and how it is beneficial during this quarantine 
period?

What is IVR?
IVR is an advanced version of the automated telephonic system that 
develops software which interacts with the callers, gathers information 
and guides calls to the end recipients. It is a communication menu 
framework that empowers the dial pad for recognizable proof, division 
and directing callers to the appropriate agent in your company. It is a 
simple and powerful tool that altogether lessen expenses and raise 
efficiency within your organization.
IVR system allows you to transform your quarantine period into 
successful business period. Lets see how.
Configure Customized IVR 
message & prompts
It allows your company to record personalized greetings, 
messages & prompts for your callers to ensure the best 
experience with the company. A professional voice can 
embrace a brand image in the mind of the callers. 
Customized IVR messages based on language, tone and 
events help to create a bond with the customers. 
Gather information about 
callers
It helps you to know your customers’ needs and queries and 
simultaneously, directs the call to the appropriate department. 
There is a chance of mistakes or miscommunication if the 
same work is done by humans. Whereas IVR records the 
input of the customers and directs the calls to the right 
department in much less time.
Automatic Customer 
Assistance
IVR systems let your customers get their complete solution 
with the help of pre-recorded solution guide for the company. 
Preprogrammed customer support makes working simple & 
efficient. Sometimes the customers just know their problems 
but do not know the right track to be followed. IVR directs the 
customers to the correct department and solve their problems 
without the fuss of speaking or waiting for the agents.
Schedule Priority 
Call
The advanced IVR help the company to set a list of priority 
customers based on high value without engaging them on 
the waiting queue. When a high-value customer calls, the 
IVR route customers call to the most appropriate agent to 
fulfil their needs without making them wait, thus making the 
customer feel appreciated.
Build Company Image
 During this pandemic situation, no matter how big your team 
is, IVR can make your company look larger than what it is. 
With a handful of staff, you can configure IVR prompts which 
directs the caller to the desired department they wish to talk 
to. IVR not only smoothes out the journey of a customer’s 
call but also makes your company look more organized and 
professional.
Benefits of IVR 
services
1. Augment First Call Impression
2. Customer Care Effectiveness
3. Decrease Operational Expenses
4. Professional Outlook
5. Customer Satisfaction
6. Time-based Routing
1.Augment First Call 
Impression
IVR is designed to function smoothly for the assistance of 
customers. It creates an impression on the callers with the 
answering replicated in return to them. That’s the reason 
IVR helps to direct the customers’ call to the most 
appropriate department where agents are qualified to 
answer the query of the customers efficiently.
2.Customer Care Effectiveness
Specialists who work in an organization that utilizes an IVR 
are progressively capable of taking care of advanced issues 
and address demanding necessities of the clients which 
they are appointed for. The outcome is an expansion in 
client care proficiency.
3.Decrease Operational 
Expenses
IVR framework will supplant a client support 
operator who answers calls and guides calls to 
specialists. They are additionally, truly moderate, 
which will expand productivity and will diminish 
operational expenses so that the ROI is colossal.
4.Professional Outlook
You can utilize an IVR framework to 
welcome your clients in an exceptionally 
proficient and specialized way and to cause 
it to give the idea that you have a large 
number of offices and workers than what you 
actually have.
5.Customer Satisfaction
An IVR service offers customers routing to the 
appropriate agent who is qualified to assist them. 
With the help of IVR, it provides a menu of 
hierarchy to choose for its query and saves the 
time of customers by directing it to the right agent.
6.Time-based Routing
IVR services help to overcome a time conditioned 
outcome created with office scenario of fixed 9 to 7 
job. It ensures that you never miss a call by either 
directing it to voice mail or forwarding the calls on 
the mobile. This way, all your customers are 
answered and you can keep a track of the inflow 
of calls.
 For details 
contact us.
Visit us: 
https://www.go2market.in/hosted-ivr/
Call us:  (+91) 8595-08-08-08
Thank You