HashStudioz_Salesforce_Service_Cloud
                     Salesforce Service 
Cloud
Faster, smarter and more personal customer support
Hi! How can we help?
What is Salesforce Service Cloud?
Service Cloud is Salesforce’s customer support platform. 
It brings every conversation, whether by email, phone, 360° customer view Omnichannel support
chat, social media or messaging, into one place. Your 
See every customer in one Phone, email, chat, social 
team always sees the full picture, so they can help place. and messaging.
faster and never lose context.
AI case management Knowledge base
The result: quicker replies, happier customers and 
stronger loyalty. Salesforce Einstein suggests Quick answers for agents 
next steps. and customers.
2
What we do for you
1 Implementation 2 Integration 3 Consulting
Set up case management, queues and Connect your CRM, ERP, phone system, Certified experts review your support 
workflows the right way. chatbots and more. and plan the best path.
4 Customization 5 Migration 6 Support & Maintenance
Dashboards, workflows and a knowledge Move legacy support data safely, with We monitor, fix and fine-tune so 
base built around you. zero downtime. everything runs smoothly.
3
What you gain
Resolve cases faster Lower service costs Happier customers
Smart routing and shared knowledge Automation and self-service free up your Personal, consistent help on every 
solve issues quickly. team’s time. interaction.
Track performance live Smarter with AI Stronger relationships
Dashboards show KPIs, agent output and Recommendations and alerts spot needs Great support builds trust and long-term 
satisfaction. before they grow. loyalty.
4
Key features at a glance
Case management Omnichannel routing
Track and resolve issues with smart assignment. Route cases across email, chat, phone and social.
Knowledge base Einstein recommendations
FAQs, guides and articles in one place. Next best actions for faster resolution.
Reports & dashboards Mobile access
Real-time view of KPIs and service health. Update and solve cases anytime, anywhere.
Collaboration tools
Shared case views and built-in communication.
5
Our 6-step journey together
01 02 03
Discovery & consulting Solution design Build & integrate
We learn your support goals and plan a clear Tailored workflows, automations and data We set up Service Cloud and connect your 
roadmap. models. other tools.
04 05 06
Customize & migrate Test & go live Train & support
Dashboards and workflows, plus secure data Everything is checked before a smooth launch. We train your team and keep improving 
migration. results.
6
Where Service Cloud helps
1 2 3 4 5
Case Omnichannel Knowledge Service analytics Field service
management support management
Create, track and route Help customers on Self-service portals and Live dashboards track Scheduling and guided 
cases to the right their favourite channel AI article tips cut resolution time, CSAT workflows lift first-time 
agent, with SLAs and without losing context. resolution time. and agent fix rates.
escalations. performance.
7
Industries we serve
Service Cloud adapts to the way your industry works.
Healthcare & Life 
Education & EdTech Energy & Utilities Finance & Banking
Sciences
Logistics & 
Manufacturing Retail & E-Commerce Travel & Hospitality
Transportation
8
Why teams choose HashStudioz
200+ Certified experts Cross-industry know-how
Deep CRM experience to get you real Retail, finance, healthcare, manufacturing 
projects delivered results. and travel.
5.0
rating across 100+ reviews
End-to-end support Agile and scalable
From first consultation to post-launch Flexible delivery for startups, SMBs and 
6 tuning. enterprises.
offices in India and the USA
9
Let’s talk about your 
support
Get a free consultation with our Salesforce experts.
[email protected] Thank you!
+91-97185 17228   |   +1 (408) 757 0570