Herbie- The Advanced-Conversational-AI-Voice-Assistant for your Business
                     Herbie.AI
Americas  | Europe | Middle East | Africa
Herbie
With Human Sense Technology®
Advanced AI 
Enabled 
Multi Channel 
Voice Assistant
Experience Unified Omni-Channel Experience
The information and data contained herein is confidential. All contents – including text, graphics, videos, images and web links are intended solely for internal informational use of the 
intended recipient/s only. This may not be shared with any other party, reproduced, disseminated or distributed in whole or in part at any time, in any manner for whatsoever purpose.
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 1
Business Overview
FIFA world cup 2022 Trusts Herbie.AI for handling 3 mi Concurrent Conversations across 10 Languages conversationally on voice…
Establishment Company 
Herbie 2019 SSG Technologies LLC, Dubai, UAE
Business Verticals
Brand Focus 
Banking Telco Healthcare Herbie.AI Digital Transformation – Conversational AI
Live Partners 
Insurance Airlines Electricity 
6 Countries 11 Countries
Hospitality HR Automobile Key Difference 1 Key Difference 2
Universal NLP Adapter 2 way speaking – 65+ languages. 
Helpdesk Retail Education
License Model GCC Key Takeaway
Consulting   Postal Enterprise | SAAS | Opex Speaks 2 way in all Regional DialectsSales
Advantage – Human Sense Technology® Other Key Points
Fastest Go Live, 95% maturity 15+ Channels, Live Agent [audio/video/conf]
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 2
Need of Herbie.AI
INDUSTRY REQUIREMENTS WHY HERBIE.AI
Always available, providing information or securely Get any information or complete transactions securely in 
processing transactions in a speedy, simple, and 2 seconds. Helps as cheerful personal virtual assistant to 
conversational manner. your customers, employees, and management.
Enhanced Customer Experience – Better Employee 15+ Social Media Platforms, Websites, Mobile 
Productivity – Lower Operational Cost – Matured Applications – Unified experience, 95%+ Maturity , 80-
Virtual Assistant 90% your Employee Routines will be handled by 
Herbie
Easy to communicate Colloquially with the Language Speaks 2 way in 65+ Languages understanding all 
of Choice. Should perfectly respond by regional dialects, On Text 132+ Languages. Herbie is a 
comprehending and fulfilling the requests Human like assistant with understanding of contextuality
Increase in Revenue – Increase in Sales with Lowest cost per transaction with economical deployment, 
Quality Leads & Opportunities, Real Omni Channel Increase revenue by 40%. Without any code or data 
Unified Experience at a lower investment manipulation just expand in 15+ social channels
Digital Transformation is impossible without Conversational AI… Herbie.AI has bullish forecasting and here to stay for next 10 yrs 
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 3
About Herbie.AI
 Artificially Intelligent Virtual Assistant with Natural Language Processing & Machine 
Learning capabilities
 Serving your Visitors & Customers in a charming way and serves their needs tirelessly       24 
x 7 x 365
 Complete Customer Experience with integrated approach - Human Web Chat, Virtual 
Assistant - Voice & text - Seamless integration with 15+ Social Channels -  Integration with 
internal Applications -  All in one go - Quickly, Securely and seamlessly with absolute 
Smartness
 Herbie can speak conversationally in 65 + Languages and supports 132+ Languages on    
text – 2 way voice conversation, NLP & ML on local language, understands dialects
 Multiple Voice Cultures. Speaks All Regional Dialects of GCC / Highest Indian Languages
 Universal API Adapter for seamless integration with Core Systems, CRM Applications, etc.
 MobileApp for Android and iOS. [SDK & Framework available for Android & iOS]
 Prebuilt integration with WhatsApp, Facebook, Instagram, Twitter, Alexa, Physical Robots, 
Twitter, Viber, WeChat, Skype, Teams, Slack, SMS, Email, etc. – No Code / Data Change.
Universal Adapter to Support any NLP from  Intelligent Response based on location, Product, Customer Segment etc. for the same 
question
Microsoft, Facebook, Google, etc.
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 4
Features - Herbie.AI
 Rich Text Based Answers
 Image Card / Carousel View
 Upload Images and Documents
 Submit a Form with User Information
 Audio / Video Player
 Participate in Surveys and Feedbacks
 Seamless Integration with Live Agent on Webchat 
/ Voice / Video / Conference
 Deep Links and Hyperlinks
 Multi Lingual Generator and Modifier
 Configurable Advertisement Banners
 Various types of cards – Location, Weather, 
Meeting, Profile, Image, Carousals
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 5
Features - Herbie.AI
 Understands the intent of the customer in spite of Grammatical errors, 
Incomplete Sentences, spelling Mistakes, Synonyms, Regional Dialect  
and Abbreviations
 Multiple Voice cultures comprising both Male and Female
 Voice based Conversations where Herbie can understand colloquial 
languages, multiple dialects of Language
 Supports guided navigation, keyword based and Conversational Dialogs
 Engages Customer with witty Chit chats, General info
 Ability of Mask, ignore certain areas from speech, Read Currencies & 
Denominations, Speak with American or British Standards on 
measurements, etc.
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 6
Features - Herbie.AI
 Push notifications to any of the social channels - Private to 
the customer
 Human Sense Technology ® - Ensures 95%+ maturity in a 
short span of time – Hybrid deployment of Entity, 
Utterances and Intents.
 Encrypted data transfers and non-storing of KYC & login 
details.
 Sentiment Analysis – read the mood of your customers and 
appropriately respond
 Block / Unblock IP Address – prevent abuse – Harsh 
Language configurations
 Session time out for authentications – to secure unattended Herbie has Active Clients in 6 Countries
or unclosed sessions by customers Banks
 Certified for Vulnerability Assessments, OWASP Security Insurance Companies
Guidelines and Privacy & Data Protection acts like GDPR, Government Departments
Education Institutions
etc.
Sports Authorities
 Performance Benchmarked for 3 million concurrent System Integrators
conversations
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 7
Analytics - Herbie.AI
Just go Live instantly with Herbie.AI info bot and in 4 weeks transactions
 More than 20+ Analytical Reports [Real Time] to monitor Herbie.AI
 Capability to build / modify any reports with Report Builder
 You can Email, Download or Print your Reports
 Sensitive and Confidential Information is masked
 Analyze the Data with multiple parameters & Dimensions
 Trending Questions and responses
 Analytical Dashboards – Drill down options, change graphs and export them
 Channel Based Access Reports
 Exception Reports – Quickly Analyze any exceptions and fix them
 Perform Sentiment Analysis, Percentage wise breakdown of Queries from Users, check the 
most in demand product and the preferred channel of your users
 Red Intents – Monitor questions / Utterances that switched loyalty of the earlier tagged 
intents and fix them on the fly
 Live Agent Reports – including audio / video clippings for audit purpose
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 8
Technology & Integrations - Herbie.AI
Development Channel Integrations Third Party Integrations
Kubernetes Support
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 9
Competitive Edge - Herbie.AI
FIFA Trusted Herbie. Al for world cup event for handling Fans queries
 Conversationally, 2-way speech is supported in 65+ languages – the highest spoken Voice Assistant on the market. 
 On text mode, Herbie understands 132+ languages, covering 98 percent of the world's population. 
 Pre-built Channel Integration: WhatsApp, Facebook, Instagram, Alexa, Twitter, Skype, Skype for Business, Teams, Sid, Physical Robots, Email, SMS, and 
more — the industry's highest Channel Integration. 
 SDK/Framework — ready-to-use components for integrating with the client's existing mobile applications. 
 Live Agent — A single-window live agent that can handle text, video and voice calls for all channels. Integration with any current Contact Center system 
is simple. 
 Artificial Intelligence at its pinnacle: a channel-based, location-based, and customer-character-based response to the same query. 
 Simple Licensing Model – Enterprise Licensing, Capex & Opex and SAAS 
 Flexible Architecture – Choose any of the NLP, Voice components, Contact Centre Agents – Herbie. Ai supports 
 Secured Design – Complying to GDPR and other data protection regulations. VAPT certified & OWASP Compliant. Data can be 100% on premises – none 
of KYC / Transactional Data are stored in cloud any where. All services are consumed in real time and destroyed.
 Time to Deploy – Infobot – Same day deployment and Go live in a week and Transaction Bots in 4 to 6 weeks. 
 Configurable Transaction Automation – Universal API Adapter – On the fly configure transactions and just go live. 
NLIG - largest Insurance Company in Oman Deployed Herbie for Customer On boarding, Policy Issue, Claims and Renewals
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 10
Channel On Premises
Security and governance
Active Directory   Key Vault
Identity and Key and secrets NLP
Access control Named entity
Recognition (NER) NLU
Part – of –speech Relation Paraphrase& natural 
Tagging (POS) extraction language inference
Authenticate,
authorize Token, keys
Syntactic
Text parsing
categorization Sentiment
analysis Dislodge
Herbie Logic & UX On Premises agentsCoreference Semantic
Input resolution Question Parsing
On Cloud Answering (QA)
Request Herbie API srie
ue Machine Summarization
Input channels, Q translation
authentication
Tap Adaptive
Cards Herbie ResponseAzure Bot Language display  
Service control, speech to text R Herbie API
Response esul
On Cloud ts
Type Speak
On Premises
On Premises
On Premises
Devices Monitoring and reporting
Application Insights log Structured Data Unstructured Data
Dashboard and  Conversation, Files Core, CRM, Heterogeneous FAQs, PDFs, DOCs etc.. 
analytics and feedback Systems
Audit Trail Reports
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 11
Micro Services Architecture
Node 1 Node n
Gateway Pods Pods
Container Container
[Chat window] Back Office, x
kubelet kubelet
System Services System Services
Node 2 Node n
Pods Pods
Container Container
[Txn API, xxx] [Analytics, xxx]
kubelet kubelet
System Services System Services
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 12
Herbie.AI – Client Testimonials
Happy Clients are the results of Herbie.AI
Herbie.AI is one of the perfect personal assistants to each 
of our customers, with her multi-lingual conversational 
abilities, Herbie changed the customer experience 
completely. We could expand into Social Media without any 
efforts on both information and transaction automation just 
enabling… Great Job by Herbie.AI…
Sankaran, CTO-GM                  City Union Bank, India
Proud to be First Conversational AI in Bahrain
We are happy and thrilled to launch country’s First Virtual 
Assistant using Herbie.AI and we are the first to launch the 
transaction automation using Herbie.AI. The overall 
experience [ BBK, Bank iThmar & Invita ] is very positive 
and we foresee many more expansions including social 
channels….
Rahul Bhalla, CEO                               Invita, Bahrain
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 13
Impressive Clientele Across Segments
Sectors Focused
 BFSI
 Government
 HealthCare
 Insurance
 Fin. Services
 Education
 Retail
 Others
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 14
Herbie.AI
Americas  | Europe | Middle East | Africa
Business today need 
Herbie.AI for rapid 
expansion
Thank 
        EEmmaaili l   y:
 s u  n  d :a sru@[email protected]
WhatsApp o     : +u97154!3550008
© www.herbie.ai  | [email protected]       We Digitally Transform Business           Page 15