Customer support software for airlines and travel agency
                     VoyagerAid
Customer Support Software for Airlines and 
Travel agency
Did you know?
62 %of customers want to connect with customer service companies through email. 48% would like t
o us the email, 42% online chat, and 36% "Call Us" forms.
50% of customers have left a brand for a competitor who was able to stay more relevant and better 
satisfy their needs.
73 % of consumers enjoy a brand and stay loyal due to the polite customer service
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Leading Travel technology provider
Homebase
Established in Chennai, India in 2005
Focus 
Develop software products for travel and hospitality industry
Team
Have a team of over 200+ technologists developing and 
supporting the products
Partnership
Reseller agreements with Sabre and SITA
Product and Services
Multiple software products for airlines, travel agencies and 
corporates
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The Power of Great Customer Service
Customer experience is the impression that your customers have about how they are handled by your company. 
Such expectations influence their attitudes and build memories and emotions that drive their loyalty. In other 
words – if they like you and continue to like you, they will have a long time to do business with you and 
recommend you to others.
The demand for travel technology has expanded to an ever-vibrant degree. To aim for the quick and smooth 
running market, travel agents of all sizes should have access to simple technology which can make day-to-day 
operations easier and more effective
Selecting best travel software solution maybe difficult when choosing rights solution among similar solution with 
same benefits
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VoyagerAid 
is an innovative Customer Support CRM solution 
which helps airlines and travel agencies efficiently 
handling consumer complaints, reviews and 
questions.
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How do you benefit by using our product?
Increased customer 
Reduced cost satisfaction
online system reduces Reduced turn around 
cost on manpower time and customer 
Increased revenue specific offering increase 
the customer satisfaction
cross selling based on 
the feedback and 
queries
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Features of VoyagerAid
1                Multi-channel customer support 4                Canned responses
2                Ticket management system 5                 Knowledge Base
3 Agents collision Detection 6                 Intelligent travel chatbot
7                  Custom Reports and Analytics
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Multi-channel Customer support
A multichannel service provides different ways to communicate with customers. 
Therefore you may reach consumers on the platform they want to use. 
Streamline all the communications with customers in one place., which can be 
through forms on their websites, live chat or any other social media sites they 
prefer.
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Ticket Management System
Ticket management system helps connect, prioritizing and solving with customer 
service. Improving customer service that reflect the rising the profitability of 
agents .VoyagerAid help puts all interactions with your customer service in one 
location, to satisfy their need. The ticketing management systems restructure all 
the requests from various platforms into a single inbox and allocate the ticket to 
eligible agents automatically. Now, with this comprehensive helpdesk CRM 
solution, maintaining the highest level of customer experience is easy.
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Agents collision Detection
When agents receive a ticket from a customer, multiple agents instantly working on the 
same ticket. It is very normal for an agent to start response to ticket without 
realizing that another agent is already working on it. It finally ends up 
with customers getting more than one response to their support request. We want to 
avoid that. We provides information on the most recent activities performed on a ticket 
from the time you start looking at it. Automatically assign tickets to agents based on 
their work, keywords, requester using round robin method
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Canned Responses
Key to saving time for the customer service workers, they 're also likely to answer 
specific questions regularly. You can pre-program the common responses, 
solutions, with Canned Responses. Canned responses refer to predefined answers 
to specific questions that team members may access and submit as part of their 
conversations, thus minimizing response time and improving productivity.
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Knowledge Base
A knowledge base is designed to reduce the amount of customer service calls and 
time spent on these calls, avoid repetitive and unnecessary behaviour and queries, 
and mitigate customer and other conflicts from escalating. Additionally, a knowledge 
base is a valuable tool for Customer Support Representatives to refer customers to 
when addressing a query.
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Intelligent Travel Chatbot
A chatbot is a computer program that engages with your customer using the 
natural language. Chatbot implementation can evaluate user expectations and 
predict collective intelligence. It can provide more robust user-oriented 
suggestions in most cases. Based on customer queries, chatbot replies relevantly to 
customers from the knowledge base. The strong combination of AI bot, knowledge 
base and accessibility of live chat allows for the best customer experience. Chatbot 
recognizes the sensation of rising thread during the conversation
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Custom Reports and Analytics
Live interactive dashboard and custom reports allow you to track customer 
experience, productivity of the helpdesk and performance of your agents. Build 
custom reports over multiple modules, such as matrix, overview, and tabular 
reports. To dig down into your data and get the information you need,by apply 
advanced filters. You can now display more data and make inferences more easily 
without having to hunt for numbers.
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        Know more about us
Visit our website https://infinitisoftware.net/voyager-aid-customer-service-software.php
Email us at [email protected]
Call 044 6625 2040
Confidential   |  © 2020 Infiniti Software Solution Pvt Ltd. All rights reserved.
For enquires contact : markCeontfiidnentigal@   |  ©in 20fi20n Infiintiitis Softwfatrwe Soalutiroen P.vnt Letd.t All rights reserved.