Cloud ITSM Market 2021 : Future Challenges and Industry Growth Outlook 2025 
                     Adroit Market Research
Cloud ITSM Market
by Solutions (Operations & Performance Management, Service Portfolio 
Management, Service Desk Software, Dashboard Reporting & Analytics, and 
Configuration & Change Management), Services (Managed Services and 
Professional Services), Industry Vertical (BFSI, IT & Telecom, Healthcare, Retail, 
Manufacturing, and Others), and Region, Global Forecast, 2018 to 2025
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The Integration Of AI-based Tools With IT Solutions Is Boosting The 
Cloud ITSM Market Growth
• The increasing trend of BYOD and mobile workforce are anticipated to create opportunities for the Cloud ITSM market
• The global Cloud ITSM market size is anticipated to reach over USD 11 billion by 2025. In addition, it is expected to exhibit 
a CAGR of over 18% during the forecast period 2018-2025. Cloud solutions and services are transforming the conventional 
business process into digital ones. The cloud- ITSM primarily involves three service strategies that are financial 
management, demand management, and portfolio management. Moreover, to comply with the constantly growing 
workload across organizations, these services are being used for efficient management of workloads and cost calculations.
• The recent and future cloud ITSM market progresses is defined to state the attractiveness of the market. Key impacting 
aspects focus on the cloud ITSM of market opportunities and trends over the forecast period. Factors such as the rising 
acceptance of cloud-based solutions among numerous organizations and industries are driving the market growth. Also, 
the integration of artificial intelligence-based tools with IT solutions is boosting the global cloud ITSM market growth. 
However, the growing data privacy and security concerns are expected to hamper the market growth. Furthermore, the 
increasing trend of BYOD and mobile workforce among enterprises globally is anticipated to provide growth opportunities 
for the cloud ITSM market in the upcoming years.
• The report also highlights various aspects of the global cloud ITSM industry by analyzing the market through value chain 
analysis. Besides, the cloud ITSM market report covers different qualitative aspects of the cloud ITSM industry in market 
drivers, key industry opportunities, and restraints. Furthermore, the report proposes a comprehensive valuation of the 
market competitiveness along with company profiling of residents as well as global vendors.
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The Integration Of AI-based Tools With IT Solutions Is Boosting The 
Cloud ITSM Market Growth
• The cloud ITSM market has solid competition among the early established and new players. Also, to capture a competitive 
advantage over the other industry players many industry players are aiming potential markets by forming collaboration and 
partnerships, agreements, mergers & acquisitions, acquiring new startups & other companies, and escalating their business 
presence.
• Based on the services, the market is segmented into managed services and professional services. The managed services 
segment is having the highest growth and it is expected to witness the highest growth over the forecast period. The growth 
of this segment is mainly attributed to the increasing need to update and maintain software to ensure efficient functioning 
throughout the business processes. On the contrary, the professional services segment leads the market growth in 2019 
and it is projected to hold its position during the forecast years.
• The Asia-Pacific region is projected to experience the highest growth throughout the forecast period. However, the North 
American region dominated the overall market in 2019 and it is expected to keep its position throughout the forecast 
period 2018-2025. The dominance of this region is mainly attributed to the growing adoption of cloud-based services 
among enterprises to stay competitive in the market.
• The major players of the global cloud ITSM market are Citrix Systems, IBM, HPE, CA Technologies, Axios Systems, Atlassian, 
ServiceNow, BMC Software, Microsoft, and Micro Focus. Moreover, the other prospective players in the cloud ITSM market 
are Cherwell Software, Ivanti, Freshworks, ManageEngine, and LogMein. The recognized companies are coming up with 
innovative and new cloud ITSM solutions and services. The cloud ITSM market comprises well established local as well as 
global players. In addition, the already recognized market players are coming up with new innovative cloud solutions to stay 
competitive in the global market.
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Segment Overview of Global Cloud ITSM Market
Solutions Overview, 2018-2025
• Operations & performance management
• Service portfolio management
• Service desk software
• Dashboard reporting & analytics
• Configuration & change management
Services Overview, 2018-2025
• Managed services
• Professional services
Industry Vertical Overview, 2018-2025
• BFSI
• IT & Telecom
• Healthcare
• Retail
• Manufacturing
• Others
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