Unified Communications as a Service Market Share, Growth, Region Wise Analysis of Top Players and Forecasts 2025
                     Adroit Market Research
Unified Communications as a Service Market
by Component (unified messaging, telephony, collaboration 
platforms, conferencing), Industry Vertical (BFSI, telecom and IT, 
consumer goods and retail, healthcare, public sector & utilities, 
logistics & transportation, travel & hospitality, others), and by 
Region, Global Forecast 2018 to 2025
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Adroit Market Research
Increased Enterprise Mobility And BYOD Usage Has Led To 
Unified Communication As A Service (UCaaS) Growth
• Unified communications as a service is a model of delivery that includes a range of communication 
services, applications, and collaboration that are delivered via a network by outsourcing through a 
third-party provider. The UCaaS offers diverse features including Voice over Internet Protocols 
(VoIP), unified instant messaging, single user interface, updated software systems, flexible device 
connectivity, and cost-efficient operations. It is expected that the global Unified Communications 
as a Service (UCaaS) market size is projected to reach USD 31 billion by 2025
• It enables a high level of scalability and flexibility to core business tasks. UCaaS is deployed in a 
large number of organizations since it enhances business practices by streamlining 
communication, and thereby scaling the revenue. The increasing demand for Unified 
Communication as a Service (UCaaS) and its rising implementation within the SMBs are 
responsible for fueling the growth for the industry in the past few years.
• Based on the component segment, the market is bifurcated into unified messaging, telephony, 
collaboration platforms, and conferencing. In 2019, the telephony segment gathered the highest 
market revenue and it is anticipated to govern the UCaaS market throughout the forecast period. 
However, the collaborative platform segment is anticipated to grow at a substantial growth rate 
over the forecast period. The major share of telephony revenue is likely to come from the North 
American region, owing to the presence of tech companies is the highest within the region.
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Adroit Market Research
Increased Enterprise Mobility And BYOD Usage Has Led To Unified 
Communication As A Service (UCaaS) Growth
• The report also throws light on various aspects of the global UCaaS by assessing the market using 
value chain analysis. The report covers several qualitative aspects of the UCaaS industry in market 
drivers, market restraints and key industry trends. Furthermore, the report provides an in-depth 
assessment of the market competition with company profiles of global as well as local vendors.
• The global Unified Communication as a Service (UCaaS) market has strong competition among the 
well-established and new emerging players. These market players target to gain a competitive 
advantage over the other players by participating in partnerships, mergers, and acquisitions and 
expanding their businesses.
• The global personal market is a wide range to North America, Europe, APAC, South America, and 
the Middle East & Africa. North America is considered a mature market in the UCaaS storage, owing 
to an outsized presence of an organization with the availability of technical expertise and advanced 
IT infrastructure. The US and Canada are the highest contributory countries to the expansion of the 
UCaaS market in North America.
• The major players of the global UCaaS market are RingCentral, 8x8, LogMeIn, Mitel, Cisco, Vonage, 
Fuze, Inc., Microsoft, Google, Verizon, BT, Orange S.A., DialPad, StarBlue, Windstream, Alcatel-
Lucent Enterprise, and others. The UCaaS market is fragmented with the existence of well-known 
global and domestic players across the globe. Unified Communication as a Service (UCaaS) market 
is fragmented with the existence of well-known global and domestic players across the globe.
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Adroit Market Research
Segment Overview of Global Unified Communication as a Service 
(UCaaS) Market
Component Overview, 2018-2025 (USD Billion)
• Telephony
• Unified Messaging
• Conferencing
• Collaboration Platforms and Applications
Industry Vertical Overview, 2018-2025 (USD Billion)
• BFSI
• Telecom and IT
• Consumer Goods & Retail
• Healthcare
• Public Sector & Utilities
• Logistics & Transportation
• Travel & Hospitality
• Others
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Adroit Market Research
Segment Overview of Global Unified Communication as a 
Service (UCaaS) Market
• Regional Overview, 2018-2025 (USD Billion)
• North America
• U.S.
• Canada
• Europe
• UK
• Germany
• France
• Rest of Europe
• Asia Pacific
• Middle East and Africa
• South America
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