Yelowsoft introduces the hours tracking feature
                      YELOWSOFT 
INTRODUCES THE 
“HOURS TRACKING” 
FEATURE
 Yelowsoft is a leading 
taxi dispatch and management company
 whose main aim is to solve complex taxi 
business problems with their cutting-edge 
solutions. 
Recently we came up with a feature in our 
solution called h́ ours tracking’.
 Before moving 
further, let’s 
understand what 
hours tracking is?
 WHAT IS HOURS TRACKING?
Yelowsoft is proud to be the first company to introduce 
the hours tracking feature in the taxi dispatch system. 
As the name suggests, it will track and show the no.of 
online hours of all your drivers. Not only this, it will 
also show the number of online hours of each driver 
for any given day.
 Why is it required?
 Many taxi enterprises heavily rely on reports and analytics to identify 
their strengths and shortcomings. These reports and analytics provide 
critical data such as total no. of ride requests, online drivers, total tax, 
driver earning, commissions, and many more.
 However, reports and analytics don’t show you the full picture. It does 
show you the total no. of online drivers, but it doesn’t show you for 
how long your drivers were online.
 This was the reason why many companies were unable to find out 
how productive and efficient their drivers were. Less number of online 
hours was the root cause of many problems that the companies faced, 
but they didn’t have any mechanism to determine it.
One way to find out the total number of online 
hours would be to continuously monitor the 
dashboard for 24×7 and manually count the no. 
of online hours for each driver. Obviously this 
methodology is not practical.
Keeping all these factors in mind we came up 
with hours tracking feature that can show you a 
more comprehensive analysis of your business 
performance along with helping you to identify 
the shortcomings of your business.
 BIFURCATION OF ONLINE 
HOURS INTO IDLE & TRIP 
HOURS
Many of our taxi business clients were facing a 
peculiar problem. 
They found out that they were not making 
enough profits due to the low number of 
completed rides.
 
However, the number of online drivers showed 
a different story. The total profit didn’t match 
with the number of drivers who were online.
One of the possibilities for this mismatch was 
that not all online drivers were getting enough 
ride requests. Many of them might be just sitting 
idle as they didn’t get any rides. However, there 
was no way to confirm this theory.
To solve this issue the hours tracking feature 
bifurcated the online hours of all the drivers into 
trip hours and idle hours.
 Plan incentives to gain 
optimal results
We all know that incentives are an 
effective way to motivate your drivers to work m
ore
. 
But, how about designing an optimal incentive 
structure that can solve your core issues along 
with motivating drivers?
 
Our hours tracking feature can do exactly that.
 Let’s take an example to understand this better. Suppose you have 
100 drivers. 80 of those drivers stay online from 10 AM to 4 PM. 
However, from 6 PM to 8 PM, there’s a significant drop in the 
number of online drivers. Only 20 drivers are online from 6 PM to 8 
PM.
 Moreover, the window of 6-8 is of peak hours which means at this 
time you receive the most numbers of ride requests. If only 20% of 
the drivers are online during peak hours, then surely you’re going to 
miss on so many booking opportunities.
 But, the reports and analytics would show a different picture in 
which all your drivers are online throughout the day.
 Monitor drivers on hourly basis
 To run a taxi business efficiently, one needs to understand its 
dynamics well. An admin needs to understand that getting the 
reports of total number of hours, trips, and online driver doesn’t 
provide the full picture.
 Let’s consider a scenario, suppose you have 100 drivers in your 
fleet. Out of those 100 drivers only 25 drivers were online for more 
than 8 hours. The rest of them were online for less than 8 hours 
which also included few drivers which were online for only an hour 
or two.
 At the end of the day, your report will show the number of online 
drivers as 100, which is true; however, it doesn’t highlight the fact 
that 75% of those drivers didn’t even complete 8 hours.
 Take insight-driven business 
decisions
As mentioned earlier, the hours tracking feature 
provides many intricate details apart from the 
total number of online hours. The no. Of idle 
hours and trip hours are few of those details.
The ratio of idle hours and trip hours is a crucial 
indicator as to how you’re performing. Let’s 
consider two scenarios to understand this well.
 SCENARIO 1: IDLE HOURS > 
TRIP HOURS
• Let’s assume that you have 10 drivers and their cumulative 
online hours are 100 hours.
• Out of which 80 hours are idle hours and 20 hours are trip 
hours. 
• It means that for every one trip hour, your drivers are spending 
4 hours just sitting idle. This huge gap between the idle hours 
and trip hours means that your drivers are not getting enough 
ride requests. 
• This data suggests that you have to focus more on the 
customer request side rather than the driver side.
 Scenario 2: trip hours > idle 
hours
In this scenario, the total number of trip hours is 
greater than the idle hours. We’ll consider the 
same example where the total drivers are 10 
and the total number of hours tracking is 100.
In this the total number of trip hours is 95 and 
the total number of idle hours is 5. Any admin 
would be happy to see these stats as it shows 
95% productivity.
With this valuable insight you can recruit 
more drivers into your company and see if 
the total number of bookings goes up or 
not.
The ideal scenario for your taxi company 
would be if the total number of idle hours 
is between 10-15% and the total number 
of trip hours is 85-90%.
 Notify your drivers with hours tracking 
feature
• The feature of hours tracking is also useful for the drivers. 
• The hours tracking feature acts as an indicator that the 
application is working. 
• Many times, it happens that the driver doesn’t receive 
any request for as long as an hour. 
• During this time, the driver feels that the application is 
not working due to network or any other technical issue, 
which is not true.
• With this feature in place, they can view their online 
hours at any instant of time. Moreover, it also motivates 
them to stay online for longer times as they can see their 
progression in real-time.
• Moreover, as this feature establishes transparency 
between the drivers and the admin as both the parties 
can view the online hours in real-time. It also eliminates 
all the possibilities of any manipulation as far as the total 
no. Of online hours is concerned.
• This was all about the online hour feature, to know more 
about the yelowsoft’s upcoming updates, keep reading 
this space.
:[email protected]
+1 877 707 0459 (USA)
+919574078295 (India)
: www.yelowsoft.com
Thank You