Top 4 Physician and Provider barrier ppt - GJ final
                     Top 4 Physician and Provider Barriers 
to 
Telehealth Adoption
Telehealth in Pandemic
• In the current pandemic, telehealth has demonstrated tremendous potential to 
fulfill the Triple Aim of Healthcare. 
• It helps improve patient experience, health outcomes, and reduces per capita 
cost in healthcare delivery, especially in rural and remote parts of the country.
• Physician and provider reluctance to offer telehealth services emanates from a 
multitude of actual and perceived obstacles in the industry. 
• The most common barriers cited for avoiding telehealth utilization include 
financial barriers, technical barriers, behavioral barriers and system barriers.
• OnCallMD is a solution-driven telehealth platform that has overcome these 
issues to allow physicians/providers and patients to successfully, and easily, 
participate in telehealth visits.
Financial Barriers
• The biggest barrier to telehealth adoption has been a lack of reimbursement for the 
service. 
• Although U.S policymakers are allowing full reimbursement for telehealth services 
during the coronavirus pandemic, payers, providers, and patients are still uncertain 
about spending their time and resources adopting telehealth due to past 
experiences in which it has not been reimbursed and the uncertainty regarding 
reimbursement once the pandemic ends.
• Until all third-party payers permanently agree to pay for telehealth visits, 
reimbursement will remain a major barrier to utilization by physicians and 
providers.
• In order to accelerate physician and provider adoption of telehealth, OnCallMD has 
eliminated this obstacle of payment uncertainty by developing a proprietary 
payment processing gateway that guarantees that the physician/provider will be 
paid by the patient’s insurance company or by the patient directly when a 
telehealth visit occurs. 
Technical Barriers
• Providers in the U.S face very few 
direct technical challenges to adopt 
telehealth unless they live in a rural 
area with poor internet access and 
inadequate bandwidth because all that 
is necessary is a computer with a good 
processer and high-speed internet 
access. 
• Although adequate internet bandwidth 
is an infrequent problem in urban 
areas, physicians and patients do 
experience dropped video calls due to 
poor internet connectivity or browser 
incompatibility. 
• OnCallMD has overcome this obstacle 
by developing a unique process that 
allows patients to reconnect a visit 
immediately if their visit was 
disconnected prematurely due to a 
technical problem thereby eliminating 
this point of frustration. 
Studies Depicting 
the Technical 
Barriers • A critical technical barrier in the telehealth 
environment is the current lack of access to a 
patient’s private physician/provider after-hours 
and on weekends.
• Studies indicate that 60% of patients will not use 
telehealth if they don’t have access to their own 
physician/provider or one designated by their 
physician/provider. 
• This lack of after-hours accessibility results in 
expensive care for the patient from an unfamiliar 
provider and also loss of revenue for 
physician/provider.
• OnCallMD has overcome this obstacle and allows 
the physician/provider to extend office hours to 
24/7 virtual accessibility to himself or herself or to 
a designed covering colleagues.
• This saves $200 – $300 per month per 
physician/provider.
Behavioral Barriers
• Behavioral barriers result from a lack of 
familiarity related to telehealth workflow 
and uncertainty about online security.
• Utilizing a HIPAA-complaint, cyber-secure 
telehealth software platform can ensure 
patient data security and privacy 
resulting in a better adoption rate. 
• Telehealth platform like OnCallMD that 
provides experienced customer support 
to help educate users about the platform 
and how to successfully integrate it into 
their practices along with providing 
marketing support to create awareness of 
the availability of the service.
System Barriers
• System barriers result from regulatory issues 
pertaining to licensure and reimbursement.
• There are currently no specific licensing or 
credentialing issues for physicians/providers to 
offer telehealth services in their state of 
licensure.
• However, if the physicians/providers want to 
provide telehealth services to patients outside of 
their state of licensure, they need to obtain 
licenses in each additional state in which they 
would like to provide virtual care. 
• When a physician/provider creates an OnCallMD
 telehealth account, the software system 
automatically validates that the 
physician/provider is licensed in the various 
jurisdictions in which he/she proclaims 
licensure. 
Thank You
• Source : OnCallMD   https://www.oncall.md/ 
• OnCallMD is the digital telehealth platform which optimizes both the provider 
and patient experience through consultations provided via phone, video, email 
or HIPAA-compliant text. Doctors can now experience the benefits of 
telehealth through the  OnCallMD app to deliver remote healthcare for 
patients. They can conduct 24/7 online video consultations on-the-go with our 
advanced telehealth solution, all in compliance with HIPAA standards 
completely for Free!
•  Read more : https://www.oncall.md/blog/top-4-physician-and-
provider-barriers-to-telehealth-adoption/