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Question: 1
For health information technology to be most effective in reducing harm, the technology needs to be
A. numeric and easy to use.
B. integrated with clinical workflow.
C. able to correct claims data.
D. flexible and accessible.
Answer: B
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Question: 2
Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?
A. clear, written, top-down
B. timely, open, two-way
C. formal, electronic, "need to know"
D. face-to-face, oral, scheduled
Answer: B
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Question: 3
Facility A is investigating its medication administration time for a specific diagnosis.
Evidence-based guidelines indicate that administration of a particular drug within 30 minutes significantly 
improvespatient outcomes. The national average is 32 minutes. The average for Facility B is 28 minutes. If 
the average for Facility A is 35 minutes, Facility A should
A. identify the average time of its competitors.
B. determine whether its rate is within one standard deviation of the national average.
C. contact Facility B to determine its practices.
D. decrease its rate to meet the national average.
Answer: C
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Question: 4
A failure mode and effects analysis (FMEA) provides which of the following types of review?
A. retroactive
B. proactive
C. retrospective
D. concurrent
Answer: B
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Question: 5
A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by
A. selecting a consultant, conducting a needs assessment, and analyzing results.
B. developing policies to assist in the change process so that fear will be minimized.
C. planning carefully, communicating openly, and leading effectively.
D. defining the concepts of re-structuring to the staff and the community.
Answer: C
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