WHY DOES YOUR RESTAURANT NEED A KITCHEN ORDER SYSTEM
                     WHY DOES YOUR 
RESTAURANT NEED A 
KITCHEN ORDER 
SYSTEM?
There’s no denying that POS systems make an inevitable part of 
today’s restaurant operations. But there are certain other peripherals 
that are just as essential to the success of a restaurant business and 
one of them is – the kitchen order system.
A kitchen order system, more commonly known as a kitchen display 
system, is an important piece of hardware in a restaurant that streamlines 
back-of-house operations and contributes to seamless customer service. It 
is basically a tablet or a LCD screen installed in the kitchen of a restaurant 
that displays orders sent directly from the restaurant POS system.
Not only does it keep the kitchen staff and chefs updated, but 
it also improves diners’ overall experience and reduces food 
wastage – one of the biggest challenges faced by restaurants – 
and this means reduced food costs. And the role of this back-
of-house technology does not end here; there are many other 
ways a kitchen display system can make your restaurant 
business profitable and hassle-free.
Whether you are planning to simply digitalise your traditional 
restaurant kitchen operation, or looking for ways to address ongoing 
operational issues, staff inefficiency and order discrepancies, you will 
be surprised to learn what difference the installation of a kitchen order 
system can make to your restaurant business and sales.
This article will drill down on benefits of having a 
kitchen order system in your restaurant and help 
you make an informed decision.
STREAMLINED FOH AND BOH 
WORKFLOWS
The most obvious benefit of having a kitchen display system is that 
it eases communication between your front-of-house and back-of-
house teams. With an integrated kitchen display system, the 
moment your front-of-house staff enters orders into the 
POS system they are automatically sent to the kitchen. 
And when an order is ready, the kitchen staff can use the system 
to alert servers to pick up the order – so there is no lag time 
between waiters taking orders manually and passing order slips 
to the counter for the kitchen staff to receive them eventually.
As a result of accurate and faster communication between both the 
departments, the kitchen staff is able to process orders faster while 
the servers can deliver orders more efficiently, all of which contributes 
to shorter wait times for customers and further translates into a 
seamless dining experience and repeat visits.
BETTER ORDER ACCURACY
Unlike handwritten order slips that are likely to get misplaced, 
misread or create discrepancies , the kitchen screen displays 
orders exactly as they have been entered into the POS system – 
including any modifications, special instructions, or allergy notes 
mentioned by the customer. This means there is less chance of 
the staff misreading or losing a handwritten order ticket and the 
customer getting irritated to the point that they leave.
Even if a mistake occurs, you can digitally review the order ticket 
history in your kitchen display system to identify the error – which 
is way easier than sorting through piles of physical order slips to 
spot a discrepancy. This leaves fewer voids for your front-of-house 
staff to process and makes it easier to fix the error.
IMPROVED KITCHEN EFFICIENCY
Considering the constantly rising competition in the food 
industry, having an efficient staff and work environment can 
help create a competitive advantage. Most kitchen order 
systems offer a range of features that ensure greater efficiency 
in the kitchen, like routing capabilities that send order tickets 
and food to the right station. Then there are colour-coded 
labels that indicate the status of an order helping the back-of-
house staff stay organised and promoting accountability.
Real-time reporting and analytics also help assess 
your kitchen performance and identify operational 
inefficiencies to make required improvements.
Final Word
As valuable as a kitchen order system is, not every restaurant 
owner understands the importance of this technology or finds it 
worthy enough of investment. Many traditional restaurants still 
prefer using printed slips or handwritten tickets to take orders from 
customers and send them to the kitchen. While this conventional 
method is certainly cost-effective, it makes sense to adopt digital 
technology if it means enhanced speed, accuracy, and efficiency 
and customer experience for your restaurant.
CONTACT US
By Post: Suite 610/12 Century
Circuit Baulkham Hills, NSW 2153
By Phone: 1300 026 062
By Email: [email protected]
Website: https://possales.com.au