E-mail (2)
                     E-Mail
Like business letters and memos, e-
mail messages reinforce professional 
and business relations.
 
Advantages:
 High speed send / receive cycle.
 Low cost.
 Direct input and retrieval from 
keyboard.
 Simultaneous circulation to pre-
selected receivers.
 Easy Attachments.
E-mail Format:
Date
From 
 Header     To     
Subject
(CC)
(BCC)
 Salutation 
Body Para – 1    Friendly opening
 Statement of the main 
point.
Para – 2  Justification
 Background information
 Supporting details
Para – 3     Restatement of the 
purpose of the e-mail and request 
     for the action to the 
sender.
Closing  Signature:                        
         Only the writer’s name 
usually, but may include 
   the designation and the 
name of organization of the 
sender. 


Business E-Mail Writing Tips - 
#2
Business E-Mail Writing Tips 
- #3
Subject Reminder!
John
 
Appreciate if you would consider and bear in 
mind that I am no longer responsible for 
dealing with petty cash. Some of your staffs 
keep bringing their vouchers to me but this 
responsibility has been taken over by Martin 
in Accounts, he is the one who should be 
contacted henceforth for all petty cash 
matters.
 
Your co-operation is appreciated in making 
sure all your staffs know about his.
 
BRgs/Sally
 Here is the same e-mail written in a more appropriate tone:
From:  [email protected]
Date:  25.7.03 16:06:29
To  [email protected]
Subject:   Petty Cash Vouchers
Hi John
Some of the staff from your department are still bringing their 
petty cash vouchers to me. However, this responsibility was taken 
over by Martin in Accounts last month.
 
Please inform your staff that they should deal with Martin in 
future.
 
Thanks for your help, John.
 
Sally 
NETIQUETTE
       (A set of rules for e-mail and Internet use)
1. Take off the caps lock and don’t resort to excessive 
punctuation.
2. Give your message a clear and specific Subject line.
3. Tidy up long sentences for the sake of clarity.
4. Your message mustn’t violate copyright laws.
5. You must avoid making changes in messages being 
forwarded  or reposted.
6. Allow cool-off time for a flame.
7. Ensure that everything is right before you hit ‘Send’.
8. Respond to a message as quickly as you can.
BLOG – WRITING:
BLOGGING: Short form of 
WEBLOGGING
BLOG: A running updatable 
personal diary for public 
sharing on the Net.
 An effective medium for 
canvassing and influencing 
public opinion. 
Conventions for Blogging:
1. Descriptive Headlines.
2. Short & Expressive Postings
(within 250 words)
3. Simple Language for global 
audience.
4. Links in order of importance.
5. Regular updates
6. Proof-reading before posting.
Useful Tips for Web Writing:
1.Be precise. Write meaningful 
content only.
2.Organize into clear Modules.
3.Use bullets or numbers for listing.
4.Honour the copyright of materials 
to be used in your web writing.
5.Adopt a uniform mode of navigation 
throughout.
6.Include live links to your contents.
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