Enterprise Content Management Solutions | ECM Software Services | Ricoh Canada
                     Enterprise 
Content 
Management & 
Manage, process, store, and 
oWptimioze drocukmeflnts oand other forms of content w 
Services
#MoreThanPrint
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Introduction
To be successful in today’s digital world, customers need quick access 
to content for social interactions and collaboration. Our Enterprise 
Content Management & Workflow services make it easy to keep data 
moving—whether working from hard copies or electronic files—and 
manage your important information. With a variety of onsite services 
and cloud solutions, we can help you optimize your content 
management processes while controlling costs.
• Ensure smooth workflows while reducing lost or inaccurate 
• information
Going digital increases productivity and decreases paper 
documents and work time
•
Manage, process, store, and optimize documents and other 
forms of content
Enterprise Content Management & Workflow 
Services
• Advanced Document Capture
• Enterprise Content Management
• Forms Management
• Web Content Management
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
2
Advanced Document Capture Services
Ricoh’s Advanced Document Capture services convert hard copy Benefits
documents into a digital format making them secure, accessible and 
• Maximize throughput using batch scanning processes
easily transportable. With Advanced Document Capture services, we 
identify the best ways to manage paper and digital information. We then • Ensure high-capture quality and image correction
provide a solution that captures and automates the classification of the • Route documents into line of business systems and/or 
information through best-of-breed OCR, indexing, extraction and workflow back-end data repositories with high-capacity conversion 
technologies which route the information to ensure it is distributed to • and routing
the right person, at the right time, in the right place and form, whether it • Increase accuracy and consistency with focused resources and specialization
is in a particular file format, an email, paper based, or even fax.
Improve compliance with centralized management and 
audit trails
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
3
Enterprise Content Management Services
Enterprise Content Management solutions and ECM services are the process of storing, retrieving, archiving, auditing, and processing digital files for 
improved access, control & security. With the right ECM strategy, information flows throughout the organization based on what it is, who needs to access 
it and for how long. By giving employees quick access to transaction records, customers can improve customer service.
They can also easily set up automatic workflows—such as accounting processes—or archive documents for compliance. ECM 
encompasses Document Management Solutions and Analytics & Integration Solutions needed to manage documents throughout their 
lifecycle, unlock knowledge, reveal key insights and make information work.
Workplan Capture Solutions & Enterprise Content Improved Security 
Consulting / Analysis Backfile Conversion Services Management Systems Access & 
Workflow
Business 
Process 
Consulting
Output 
Assessment
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
4
Enterprise Content Management 
Services
Benefits
Provide immediate access to your 
information
• We take your unstructured data in multiple formats and 
organize it so that it’s accessible and searchable—so your 
information gets where it needs to go
Equip yourself to better meet compliance requirements
• Data security tools can help keep internal information in the 
right hands. Use tools such as Secure Sockets Layer (SSL) for 
web transmission and built-in encryption/decryption processes 
for individual files
•EnabWlei tfha sat,  droelciaubmlee dnot cduamtean rte dpeolsiviteorryy as part of your technology 
infrastructure, you can reduce information bottlenecks and their 
impact on your organization’s workflow
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
5
Forms Management Services Benefits
Creating electronic forms has traditionally required extensive Gather your data quickly and 
programming knowledge. Customers don’t have the time, accurately
• eForms take advantage of tablets and other mobile devices 
resources or experience to code or configure eForms. Ricoh’s 
by allowing you to sign documents on the go with your 
eForms solutions enables them to automate eForm processes for 
finger, signature pad or user
simpler data capture and improve customer service with faster 
authentication. Use convenient and expedited signature 
information processing all while reducing costs and taking charge of delivery to improve
the your workflow. You can also use reporting features to track 
environmental impact. When our customers’ people and data can Desiegnle ycotruor nfoicramllsy e saisginlye wd itfohr nmos p, rporgorvaimdminign gt heex preigrihetn cinef orermquaitrieodn to 
come together for hassle-free form processes, work style innovation those who need it quickly.
• Our Intelligent Forms Creation software does the hard work for 
can begin. you, behind the scenes. With features like drag-and-drop data 
fields and PDF import capabilities at your disposal, designing a 
new eForm is intuitive and easy to learn.
Replace redundant, error-prone data entry processes with 
automated workflows while eliminating costs of purchasing and 
storing
•pre-printed formsWe replace legacy paper forms with digital forms to drive 
efficiency. Information from your pre-existing hard copy forms 
can be used to create eForm templates—with the exact same 
formatting. Auto-populate sections to help reduce the learning 
curve, so your people and your customers can embrace a digital 
workflow quickly and with minimal disruption to what they 
already know.
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
6
Web Content Management Services
Ricoh’s Web Content Management services enable organizations 
to more rapidly and effectively implement profit-oriented digital 
marketing through their customer-facing web presence. By Support User 
increasing marketing automation through Sitecore analytics, Maintenance Experience Upgrades Design
organizations taking advantage of the service are able to create a 
Improved Improved 
more personalized experience for site visitors which lead to powerful retention
offering Less 
better information and overall results. Secure and customer 
protected attrition
Ricoh’s Web Content Management services enable users to place Sitecore data Designed to 
Specialized maximize 
commonly used forms into an easy to fill out web form or Hosting Sitecore
electronic format for easy ingesting of data into various lines of Flexible to Digital 
business, ECM or databases. manage 
Marketing 
exponential Strategy
growth
Secure and Increased 
protected conversion 
data ratesCore CMS Improved 
Implementation interoperabili
Improved tyInformation 
customer- 
unique Architecture
experience Surprise and 
Improved delight 
ability to customers
cross-sell Adaptable to 
Easy to update for increase 
marketing profitability
departments
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
7
Web Content Management 
Services
Benefits
Build better customer relationships with personalized 
experiences
• With the right platform and the right implementation, you can 
automate digital web marketing to build personalized 
relationships, sell more and better serve your customers.
Shorten your time to market for content
• With Ricoh as your partner, marketing teams can enjoy shorter 
content updating cycles and easily create campaigns and test 
messaging—without having to depend on IT or an engineer to 
get things done.
Analyze, test, refine and improve your ROI
• If you already have a Sitecore-powered website that is 
underserved by your current vendor, Ricoh expertise can help 
you unlock its potential—giving you a solid foundation to tap into 
modern marketing.
Handle your projects from the ground up
•Ricoh’s Web Content Services provide an end-to-end solution—
from strategy & consulting to design, development, hosting and 
ongoing services such as training and support.
• Our Web Content Services team has experience integrating 
TakeS oitveecro sruep wpoitrht  ofa e vxaisrtiientgy  soitfe aspplications—such as Salesforce®, 
Cumulus®, Microsoft® CRM, Digital River®, Google Search 
Appliance® and more.
Copyright © 2020 Ricoh Canada , Inc. All rights 
reserved.
About 
Ricoh
Ricoh is empowering digital workplaces using innovative technologies 
and services enabling individuals to work smarter.
We help businesses of any shape and size connect their workforce by 
enabling teams to work remotely and keep business running as 
normal, even at times of disruption. Ricoh’s end-to-end remote 
working solutions can be deployed quickly, securely and at a scale to 
meet your business needs.
With 80 years’ experience developing the technology that shapes how 
people work, Ricoh is the ideal partner to support your business with 
remote working solutions. Headquartered in Tokyo, Ricoh Group 
operates in approximately 200 countries and regions. In the financial 
year ended March 2019, Ricoh Group had worldwide sales of 2,013 
billion yen (approx. 18.1 billion USD).
Enterprise Content Management & Workflow 
Services
Focused on everything we do to help customers manage, 
process, store, and optimize documents and other forms of 
content.
Advanced Document Capture 
Enterprise Content Management 
Forms Management
Web Content Management For more information, contact 
your Ricoh Sales 
Representative.
#MoreThanPrint Copyright © 2020 Ricoh Canada, Inc. All rights 
reserved.