Gain Predictive Insights & Future-Proof Your Business
                     CRM 
Analytics
Growth and 
Data-driven 
Decision-Making 
Tool
CRM Analytics?
A self-service application that enables users to analyze data. You 
can explore your data to discover new, unexpected insights. 
• Get instant visualizations
• Get business updates.
• Look into the future and take result-driven actions.
Importance of CRM 
A• nPraovlidyets iac pslatform to gather data from 
across the channels.
• Perform robust data analyses
• Helps in interpreting insights from 
collected customer data.
• Provide valuable insights into sales 
trends and patterns.
• Promote data-based strategies.
Key Building Blocks of 
CRM Analytics
Data Collection Data Integration Data Analysis
Social media, Integration of data Monitor performance, 
chatboxes, calls, from multiple predict sales, 
survey forms, web sources, its understand customers, 
behaviour, etc. warehousing and optimize operations, 
maintenance. and efficient resource 
allocation.
01 Messy Data
02 Missed OpportunitiesChallenges that 
businesses face 
03 No Real-Time Data Accessibilitywithout CRM 
analytics
04 No Performance Tracking
05 Low Customer Satisfaction
Advantages of CRM 
Analytics
- Customer Insights
- Understanding of Customer behaviour and preference
- Recognizing high-value customer through purchase
   patterns
- Customer lifetime value (CLV) analysis
- Improved Customer Engagement
- Personalized marketing and service
- Customer segmentation
- Customer retention and revenue growth
- Personalized customer feedback
CRM Analytics Tools
Microsoft 
Salesforce CRM Zoho CRM Pipedrive
Dynamics 360
CRM ANALYTICS FOR AI-
POWERED PREDICTIONS AND 
INSIGHTS
Hire a CRM Analytics Implementation Company & drive 
measurable outcomes.
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