Qualities of a Successful Medical Information Call Center Agent
                     Qualities of a Successful Medical 
Information Call Center Agent
Qualities of a Medical Information Call Center 
Agent
Call centers are used for appointment scheduling, 
providing information about the hospital, 
insurance matters, and more. You want someone 
with the right qualities to answer the phone and 
provide the support that the patient needs. Here 
are qualities that a  successful medical call center 
agent should have!
Ability to Communicate with 
Compassion
A successful medical call center agent is 
compassionate and shows it through their 
tone of voice and their choice of words. An 
agent should show that they understand 
what the person on the other line is going 
through and that they’re not alone, and that 
the agent is there to help.
Ability to Handle Pressure
Having the ability to work under pressure is 
key for a call center agent because of the 
stakes. This might be something you want 
to filter out during the hiring process, but 
training for high-pressure situations is also 
recommended.
Thorough Understanding of Your 
Hospital’s or Practice’s Offerings
Nobody wants to be directed to someone on 
the phone that doesn’t know what they’re 
talking about. By training a call center 
agent on what your hospital or practice 
does, they will be able to sound more 
knowledgeable over the phone.
Attention to Detail
A good call center agent should have a high 
level of attention to detail and they must be 
able to juggle multiple things while keeping 
those details straight.
Ability to Retain & Recall Information
Remembering key information for when 
someone gets on the line next time will be 
the difference between providing poor 
service and excellent service. Encourage 
agents to utilize their resources and keep 
good notes so that they can use their recall 
abilities on the most important info.
Click here to learn more!
Sequence Health's Medical Call Center 
As an extension of your team, our 
medical call center will help get your patient calls 
answered quickly while following your protocol 
time and time again. Contact us to learn more 
about our healthcare call center service!
Contact Us!
115 Perimeter Center, Place 
NE,
Suite 1045
Atlanta, GA 30346
[email protected]
888.986.3638
SequenceHealth.com