Silver Touch Develops Real Time Monitoring System for Healthcare Service Provider - Case Study
                     Case Study
Real Time Monitoring System
For
Healthcare Service Provider
Pro jec ts  Descr ip t ion 
The  Aud im (AUD i t  t o  IMprove )  app l i ca t i on  was  deve loped  fo r  a  Hea l t hca re  Se r v i ce  P rov ide r  based  on  UK. Aud im i s 
a  rea l  t ime  mon i to r i ng  sys tem, to  be  used  by  t he  UK Na t i ona l  Hea l t h  Se r v i ce  (hosp i t a l s  and  med ica l  i n s t i t u t es  fo r 
i n spec t i on ) . AUD IM app l i ca t i on  con ta i ns  ma in l y  two  pane l s, Web Pane l  as  we l l  a s  Mob i l e  Pane l . The  ma in  a im i s  t o 
use  PDAs  (mob i l e  dev i ces )  t o  mon i to r  &  i nspec t  va r i ous  aspec t s  o f  hosp i t a l s  w i t h  t he  use  o f  some schedu le r  as  we l l 
a s  Ques t i onna i r es. Da ta  i s  ga the red  v i a  PDAs, wh ich  i s  t hen  synch ron i zed  w i t h  t he  cen t r a l  da tabase.  The  da ta  on 
t h i s  da tabase  i s  used  to  gene ra te  repo r t s  wh i ch  a re  be ing  used  by  t he  managemen t  o f  t he  hosp i t a l .  These  repo r t s 
i nd i ca te  whe the r  pe r fo rmance  t a rge t s  a re  be ing  me t .
When  the  sys tem ga the r s  da ta  v i a  t he  PDA, i f  a  f a i l u re  i s  f ound  a  “ t ask ” i s  c rea ted  and  ass igned  to  conce r ned  peop le. 
Th i s  ensu res  t ha t  someone  mus t  f i x  t he  f a i l u re.  Th i s  i s  managed  by  Ca lenda r i ng  and  Ac t i on  P l ans.
I n  summar y : one  can  a lways  ensu re  some th i ng  i s  wo rk i ng  p rope r l y  i f  one  t es t s  i t  r egu l a r l y. I f  one  does  t hese  regu l a r 
t es t s, and  i f  t he  t es t  mee t s  ce r t a i n  s t anda rds, t hen  t h i ngs  a re  be ing  managed  p rope r l y. Th i s  he lps  to  ensu re  good 
“Gove r nance” .
Objectives
The Pro jec t  Ob jec t ives  were :
1. To  eva lua te  bes t  so l u t i on  fo r  Hosp i t a l s  t o  mon i to r / i n spec t  va r i ous  aspec t s  o f  t he  hosp i t a l s.
2 . Gene ra te  t he  va r i ous  repo r t s  w i t h  accu ra te  da ta  t ha t  w i l l  be  used  by  managemen t  to  map the  pe r fo rmance  o f 
t he  Hosp i t a l .
3 . P rov ide  a  Schedu le r  t o  check  va r i ous  f a i l s  f o r  t he  pa r t i cu l a r  Loca t i on  based  on  va r i ous  Se r v i ces. 
4 . Use  M ic roso f t  .Ne t  Compac t  F ramework  &  C#.Ne t  f o r  f r on tend  and  MS SQL L igh t  ve r s i on  fo r  t he  da tabase  i n 
PDA App l i ca t i on .
5 . P rov ide  a  so lu t i on  to  manage  the i r  Gove r nance  re l a ted  documen ts  ( sma l l  CMS l i ke  modu le ) .
S i l ve rTouch  Techno log ies  L im i t ed 
© copy r i gh t  1992-2012  a l l  r i gh t s  r ese r ved . P rope r t y  o f  S i l ve rTouch  Techno log ies  L td . 
Real Time Monitoring System
Key Challenge
1. A f t e r  t ak i ng  an  Aud i t , c rea t i ng  a  Task  on  PDA, da ta  shou ld  be  synch ron i zed  w i t h  cen t r a l  da tabase  w i t h  t he  use 
o f  Web Se r v i ce.
2 . Synch ron i za t i on  shou ld  be  comp le ted  i n  m in ima l  t ime.
3 . Gene ra te  da ta  summar y  repo r t s  based  on  the  answers  g i ven  i n  Aud i t s  and  tha t  shou ld  be  w i t h  co r rec t  da ta . 
4 . Gene ra te  PDF fo r  a l l  t he  da ta  summar y  repo r t s.
5 . Manage  Use r  Ro les  and  Pe rm iss ions  on  t he  Web Pane l .
6 . Au toma t i c  PDA App l i ca t i on  Ve rs ion  Upda te r.
Project Approach / Activities
The  P ro jec t  was  d i v i ded  i n to  va r i ous  phases  to  ach ieve  t he  bes t  r esu l t s  i n  l e ss  t ime  w i t h  op t ima l  u t i l i z a t i on  o f
ava i l ab l e  .Ne t  f ea tu res, capab i l i t i e s  and  new enhancemen ts.
1 . Phase I :  Unde rs t and ing  Requ i remen ts  o f  an  app l i ca t i on , a rch i t ec tu re  des ign  and  da tabase  des ign . Rev iew r i sk 
po in t s  o f  app l i ca t i on . 
2 . Phase I I :  C rea ted  a  web  admin  pane l  t o  pe r fo rm va r i ous  adm in i s t r a t i ve  f unc t i ona l i t i e s.
3 . Phase I I I :  C rea ted  da ta  en t r y  pages, wh i ch  a l l ows  use r  t o  t ake  Aud i t s, c rea te  a  Tasks, Manage  Tasks  v i a 
schedu l i ng  f unc t i ona l i t y.
4 . Phase IV:  C rea ted  modu le  to  synch ron i ze  t he  PDA da ta  to  cen t r a l  da tabase  se r ve r  us i ng  Web Se r v i ce.
5 . Phase V:  C rea ted  Repo r t s  modu les  to  gene ra te  da ta  summar y  repo r t s  w i t h  accu ra te  da ta .
6 . Phase V I :  C rea ted  Pe rm iss ion  modu le  to  check  use r ’s  Ro les  and  R igh t s.
7 . Phase V I I :  C rea ted  PDA au toma t i c  upda te r  app l i ca t i on  to  upda te  t he  PDA app l i ca t i on  ve r s i on  on  t he  c l i en t ’s 
PDA
2
Real Time Monitoring System
Technology
Development  P la t fo rm
Techno logy Spec i f ica t ions
Techno logy  &  Framework C#, VB.Ne t , .Ne t  f r ame work  3 .5 , 
Da tabase SQL Se r ve r  2005 Compac t  Ed i t i on  o r  any  f l a t  f i l e  f o rma t
Web Se r ve r /Hos t i ng  P l a t f o rm PDA Dev i ce
Languages ASP .Ne t , C#, VB.Ne t
Ope ra t i ng  Sys tem Windows  XP SP 2 , W indows  7
Deployment  P la t fo rm
Techno logy Spec i f ica t ions
Techno logy  &  Framework .Ne t  f r ame work  3 .5
Da tabase SQL Se r ve r  2005 Compac t  Ed i t i on  o r  any  f l a t  f i l e  f o rma t
Web Se r ve r /Hos t i ng  P l a t f o rm PDA Dev i ce
Ope ra t i ng  Sys tem Windows  Mob i l e  Ope ra t i ng  Sys tem Ve rs ion
Results
AUDIM app l i ca t i on  i s  l i ve  i n  use  and  runn ing  success fu l l y  and  p roduc t i ve l y. I t  i s  cu r ren t l y  be ing  used  by  10 UK 
based  Hosp i t a l s  t o  mon i to r / i n spec t  va r i ous  aspec t s  o f  t he i r  hosp i t a l s  and  they  a re  ve r y  g l ad  w i t h  f unc t i ona l i t i e s  and 
pe r fo rmance  o f  t he  app l i ca t i on .
3
Real Time Monitoring System
Deliver best products, software solutions and services, 
on time with quality, and as per customer expectations
About SilverTouch
SilverTouch , a  company  es tab l i shed  i n  1992 i s  w ide l y  accep ted  fo r  i t s  I T  so l u t i ons  w i t h  a  huge  cus tomer  base  i n  more  t han 
20 coun t r i e s  ac ross  t he  wo r l d . 
S i l ve rTouch  i s  ac t i ve l y  engaged  i n  En te rp r i se  so f twa re  deve lopmen t , en te rp r i se  con ten t  managemen t , documen t  managemen t 
and  IT  consu l t i ng  se r v i ces  such  as  Bus iness  p rocess  op t im i za t i on , p rocess  consu l t i ng, imp lemen ta t i on  and  cus tom i za t i on  o f  ERP. 
S i l ve rTouch  l eads  b r i l l i an t l y  i n  new techn i ca l  deve lopmen ts  such  as : Mob i l e  App l i ca t i on  deve lopmen t  se r v i ces  on  iPhone, iPad , 
B l ackbe r r y, And ro id , J2ME and  W indows  mob i l e  p l a t f o rms. Even  now, S i l ve rTouch  he lps  i t s  g loba l  c l i en t s  fo r  ma jo r  deve lopmen ts, 
dep loymen ts  and  managemen ts  o f  t he i r  mob i l i t y  so l u t i ons  and  en te rp r i se  app l i ca t i on  deve lopmen t  p rog rams. 
S i l ve rTouch  has  a l l i ance  w i t h  seve ra l  i ndus t r y  l eade rs  such  as  M ic roso f t , App le, C i sco, IBM, O rac le, SAP, Java , De l l , VM wa re, 
Syman tec, Son i c  Wa l l  wh i ch  p rov ides  a  compe t i t i ve  edge  ove r  o the r  i ndus t r y  pee rs  and  t a rge t s  to  unde rs t and  and  ca te r  t o  a l l 
t ypes  o f  r equ i r emen ts  t ha t  conce r n  ou r  c l i en t s, t he reby, l ead ing  to  se r ve  t hem p rec i se l y  t o  t he i r  sa t i s f ac t i on .
Fo r  more  i n fo rma t i on , p l ease  v i s i t  www.s i l ver touch.com  o r  ema i l  in fo@si lver touch.com
I nd i a  Headqua r te r s UK Headqua r te r s No r th  Amer i ca
2nd F loo r, Sa f f ron , N r. Panchwa t i  C i r c l e, S i l ve rTouch  Techno log ies  UK L im i t ed S i l ve rTouch  Techno log ies  L td .
Ahmedabad-380 006. Essex  Techno logy  &  I nnova t i on  Cen t re, 497 Rou te  27,  I se l i n ,
Te le  : +91 -  79 -  2656 31 58 Un i t  7 , The  Gab les,Onga r  CM5 0GA NJ 08830  
i n fo@s i l ve r touch .com Te le  : +44 -  (0 )  124-520-6182 Te le  : +1 201 299 3529  
www.s i l ve r touch .com in fo@si l ve r touch tech .co .uk [email protected]
www.s i l ve r touch tech .co .uk www.semaphore-so f tware .com
S i l ve rTouch  Techno log ies  L im i t ed 
© copy r i gh t  1992-2012  a l l  r i gh t s  r ese r ved . P rope r t y  o f  S i l ve rTouch  Techno log ies  L td . 
INDIA •  UK • USA • AUSTRALIA • FRANCE • GERMANY 
Th i s  s t a temen t  o f  wo rk  i s  p rop r i e t a r y  o f  S i l ve rTouch  Techno log ies  L td . and  con ta i ns  t r ade  sec re t s  and  con f i den t i a l  i n fo rma t i on  wh ich  i s  so l e l y  t he 4
prope r t y  o f  S i l ve rTouch  Techno log ies  L td . Th i s  s t a temen t  o f  wo rk  i s  i n t ended  fo r  i n t e r na l  use  on l y. The re fo re, i t  sha l l  no t  be  used , rep roduced , cop ied , 
d i sc losed  and  t r ansm i t t ed , i n  who le  o r  i n  pa r t , w i t hou t  t he  exp ress  consen t  o f  S i l ve rTouch  Techno log ies  L td .