FastTrackCare by Steer Health - AI Front Door
                     F A S T T R A C K C A R E   •   T H E  O M N I C H A N N E L  A I  F R O N T  D O O R
2026 Hearst Health Prize
Turn every call, click and 
KLAS Top 20 Emerging
referral into a booked 
AVIA Best Digital Front Door
appointment.
AI voice agent + rules-aware scheduling that answers 24/7, captures every 
referral, and books straight into your EHR.
Book a demo  → steerhealth.io/fast-track-care
T H E  P R O B L E M
Patient demand is leaking out of your front door
Calls after hours go to voicemail
25% Every unanswered ring is a patient who calls somewhere else.Referrals slip through the cracks
Faxes, portals and inboxes that nobody closes the loop on.
of patient calls are missed or 
abandoned in a typical group, before 
anyone says hello. Coverage means more headcount
Extending hours has traditionally meant hiring more staff.
Based on Steer's one-group model: 4,000 calls/month.
No-shows can't be recovered
Reminders that only remind, instead of rescheduling.
02  /  15
T H E  C O S T  O F  D O I N G  N O T H I N G
One group. One month. $144,300 left on the table.
$144,300
Patient calls per month 4,000 $120,000
Missed or abandoned today 25%
Recovered calls that book (assumed) 50%
Average revenue per visit $240
$24,300
Referral leakage recovered (300/mo) $24,300/mo
= $1,731,600 a year in recoverable revenue, before reactivation and campaign upside. Model: FastTrackCare
P R O V E N  I N  T H E  F I E L D
Resurrection Medical Group case study  → Inspire Wellness case study  →
2,044 appts/mo booked, 89% of calls resolved 3x patient volume, no-shows cut to 1.19%
03  /  15
I N T R O D U C I N G  F A S T T R A C K C A R E
One AI front door for every channel patients use
FastTrackCare captures patient demand across voice, web, chat, SMS and referrals, converts it with rules-aware AI 
scheduling, and proves it with attribution from click to booked to completed visit.
Voice Web Chat & SMS Referrals Campaigns
Booked in
your EHR
See how it captures demand  →
04  /  15
M E E T  L U N A ,  Y O U R  A I  F R O N T  D E S K
Answers in under 2 rings. Every call. 24/7.
No hold queue
L I V E  C A L L   •   1 0 : 4 7  P M
Identifies the patient and their need on the first ring.
Hello, I wasn't sure anyone would answer 
this late. Verifies like your staff
Name and date of birth, then pulls the chart.
I'm here to help. How can I assist you 
tonight? Books, refills, routes
Scheduling, refills, orders and routing end to end.
You're booked for Friday at 9:00 AM. Intake 
link sent by text. Hands off when it matters
Escalates to a person exactly where judgment is needed.
Illustrative conversation
Meet Luna  →
05  /  15
H O W  I T  W O R K S
From first ring to paid claim, in six steps
01 02 03
Demand arrives Luna answers Rules checked
Call, fax, text or web chat feeds one In seconds, 24/7, with no hold queue. Provider, visit type, location, payer. 
unified patient context. Eligibility verified live.
04 05 06
Booked in the EHR Follow-through Attributed
Real-time write-back. No shadow Intake + payment links. Reminders that Every dollar tracked from click to paid 
calendar, no callback list. reschedule. claim.
06  /  15
W H A T ' S  I N C L U D E D
Everything you need, on one platform
Luna voice AI, answering Campaigns with click-to- Web chat and self- Embedded CRM and 
24/7 revenue attribution scheduling patient reactivation
Two-way SMS and Eligibility and payments Referral capture and 36 EHR integrations on 
waitlist backfill up front loop closure FHIR R4 and HL7
07  /  15
O N E  P L A T F O R M
Built for the whole patient journey
Engage Grow Recover Integrate
• Luna voice AI, • Campaigns with click- • Referral capture and • 36 EHR integrations
answering 24/7 to-revenue loop closure
• FHIR R4 and HL7 
attribution
• Web chat and self- • Embedded CRM and write-back
scheduling • End-to-end patient patient reactivation
journey visibility
08  /  15
T R U S T E D  A T  S C A L E
Trusted by 360+ healthcare organizations
19M+ 360+ 45+
Patients served Organizations Hospitals
2026 Hearst Health Prize KLAS Top 20 AVIA SOC + HIPAA
Excellence in Data Science Emerging solutions Best Digital Front Door AICPA SOC, HIPAA compliant
09  /  15
C A S E  S T U D Y   •   M U L T I - S I T E  P R I M A R Y  C A R E
Resurrection: 89% of calls resolved by Luna
27,712 2,044 89%
patient calls answered by Luna per appointments booked directly into the of calls resolved with no human handoff
month* schedule per month*
C H A L L E N G E S O L U T I O N
Rising call volume overwhelmed front desks across sites. Missed FastTrackCare with Luna answering in under two seconds, handling 
calls meant lost patients, and more coverage meant more hires. scheduling, refills, orders and routing, all written back to the EHR.
Read the full case study  → *Monthly volumes projected from observed weekly performance.
10  /  15
R E S U R R E C T I O N  M E D I C A L  G R O U P   •   B E F O R E  V S .  A F T E R
More access, zero added front-desk headcount
Metric Before Steer After Steer
Patient calls answered Limited by front-desk hours 27,712 / month via Luna
We see Luna as an extension of the front 
Call resolution Staff-handled, missed calls 89% resolved, no handoff desk: always there, always consistent, 
and focused on caring for patients like a 
Appointments from calls Manual, capped by staff 2,044 / month, direct to great receptionist would.
time schedule
Patient access Business hours only 24/7
Added headcount to scale Hire more staff None
Dr. Sunil Patel
Chief Medical Officer, Resurrection Medical Group
Full story: steerhealth.io/case-studies/resurrection-medical-group  →
11  /  15
C A S E  S T U D Y   •   I N D E P E N D E N T  W E L L N E S S  P R A C T I C E
Inspire Wellness: 3x patient volume, same team
3x 1.19% 8–10
patient volume handled with the same no-show rate, vs. ~20% industry staff-equivalent output from a 3.5-
headcount average person team
C H A L L E N G E S O L U T I O N
3.5 staff, fragmented tools, and a growing San Diego practice. FastTrackCare to capture patient demand: Luna for 24/7 booking, 
Missed peak-hour inquiries and unconfirmed appointments were automated reminders and review generation on one platform.
costing patients.
Read the full case study  → *Results reflect performance observed during the measured period.
12  /  15
I N S P I R E  W E L L N E S S   •   T H E  R E S U L T S
Fewer no-shows, better reviews, live in 3–4 weeks
No-show rate (%) 6,900+
appointments booked through the platform
20.0%
4.7 → 4.9
Google rating lift from automated reviews
3–4 weeks
to go fully live, with no new hires
1.19%
“We're doing the work of 8 to 10 people, with only 3.5 staff 
members.”
Dr. Habib Dalhoumi, MD & Founder, Inspire Wellness
Full story  →
13  /  15
A C R O S S  S P E C I A L T I E S
The same story, from orthopedics to primary care
C O A S T L I N E  O R T H O P E D I C  A S S O C I A T E S A partnership, not a handoff
72% 83% Workflows mapped before anything is 36% → ~9% configured
fewer inbound calls with of patients prefer digital- surgical scheduling 
Luna first variability Luna tuned to your voice and verification
“With Steer, we could finally focus on what matters: patient 
care. Everything else just worked smarter.” Hands-on tuning through launch
Dr. Payam Farjoodi, CMO
Live in weeks, with no new hires
14  /  15
Turn more patient demand 
into measurable growth. E X P L O R E
FastTrackCare  →
Meet Luna  →
Connect patient access, clinical workflows and revenue with AI built for 
healthcare. Resurrection case study  →
Inspire Wellness case study  →
Book a demo  → All case studies  →
steerhealth.io