Extensions in Voximplant Kit - speed and convenience of communication with your customers
                     Extensions in Voximplant Kit - speed and convenience 
of communication with your customers 
 
Voximplant Kit now has a new settings section called Extensions. Now it is much easier 
to transfer internal calls within your organization. It simplifies the handling of incoming 
customer calls with call forwarding capabilities. Now you can transfer calls much easier 
between operators and to the department your customers need. Now let's take a closer 
look at the key benefits offered by the new functions. 
To set up Extensions, go to the related section in Settings. You will find all the possible 
transfer directions here: agents, groups, and queues. You may create the extensions 
automatically by pressing the Generate button or set them up manually by editing 
agents, groups, or queues. 
 
You could also transfer the call to an extension right from your scenario. This is possible 
with the new scenario block, Extension. To transfer a call from this block, you need to 
enter the required extension number or take it from a variable. 
 
There is also a way to transfer the calls from your Workspace. If an agent needs to 
transfer the call to the other department, they can enter the extension or select the 
required entity from the list. 
 
In addition, you are now able to set up the dialing strategy for agent groups if you 
transfer the call to them. You could call all the agents simultaneously, call a random 
agent, or call agents sequentially. This setting is found by editing the agents group. 
 
To find more information about setting up extensions, visit our documentation here. 
We are continuously working on our product to facilitate the work of your employees 
and free up their time by eliminating routine tasks. Your ability to set up the work 
process in a comfortable manner is our concern. If you have any questions or 
suggestions about how to improve any of the new functions, feel free to write to us at 
[email protected]. We look forward to improving the product for you! 
 
 
View & Download Original Source @ 
https://voximplant.com/blog/voximplant_kit_extensions