Customers today want quick answers. They want to talk to you on places they already use, like WhatsApp. If you don’t reply fast, they get annoyed. They might even go to another business. That is not good. And if your team is always trying to catch up, they get tired. It is totally a waste of time and energy. Other businesses might use better messaging tools, and you don’t want to fall behind. So, the best solution is getting the WhatsApp Business API from the WhatsApp API provider.