Ziqitza Limited - 108 Ambulance provides free ambulance service to COVID + patients
                     Ziqitza Limited - 108 Ambulance provides free 
ambulance service to COVID + patients
More than 10,000 Ambulance staff of Ziqitza Healthcare Ltd. 
(ZHL), Asia's largest private emergency medical service provider 
acting as frontline warriors and saving lives of people amidst the 
deadly second wave of the COVID-19 pandemic, the 108 
ambulances have been working dedicatedly to help patients 
across the states of Punjab, Madhya Pradesh, Odisha, Jharkhand, 
Sikkim in reaching the hospital on time and also ensuring safe 
transfer of the patients back home post-recovery. The quality care 
by the 108 Ambulance team is offered free of cost to the people 
of the states.
In every state, the ambulances are divided into two categories; 
some ambulances have been especially allotted for COVID-19 
patients in the state. Remaining ambulances are being used for 
other medical emergencies such as road accidents, carrying 
pregnant women, other medical emergency cases, etc.
Ambulance staff is being provided with essential equipment like 
face masks, hand gloves, PPE kits, sanitizers in sufficient quantity 
and the ambulance is being sanitized thoroughly after every patient 
is served. All rules and guidelines are also being followed by the 
staff to stop the spread of infection
Ziqitza Healthcare has successfully served over 6 Lakhs 
patients across the states during the Covid surge.  Working 
in partnership with the state government and supporting 
relentlessly in handling this critical situation. Ziqitza operates 
a fleet of over 3300 ambulances which includes Basic Life 
Support  Ambulances and  Advanced Life Support 
Ambulances. The 108 emergency service number with GPS-
enabled ambulances and is professionally managed 24×7 
through a centralized call center. The center is equipped with 
the latest technology and infrastructure with trained 
manpower. The ambulances are strategically located in the 
operational district in such a way that the entire district can 
be covered in the minimum possible time.
Ziqitza Rajasthan says all patients were served relentlessly 
with strong support from the 24×7 centralized 108 call-center 
through the Covid-19 surge, during which the team received 
about 27,000 emergency calls. A dedicated staff of over 
1,500 professionals ensured that each case is managed well 
to reduce the turnaround time in all aspects, making the 
system more robust and efficient, catering to the urgent need 
for ambulance service to save precious lives during the 
deadly pandemic. The frontline healthcare workers are the 
Ambulance Crew, who are the first to respond to Covid-19 
patients, stabilizing the latter on board or during transfers to 
designated isolation wards. Ziqitza Limited ambulance crew 
members and helpline staff worked round the clock to 
transfer these patients with utmost care.

Working along with 108 Ambulance the 104 helpline 
operated by ZHL, is instrumental in directing the calls 
for the transfer of COVID-19 suspected/confirmed 
patients to the helpline (108) in many states. Since it’s a 
declaration as the national helpline on COVID, the MP 
and Odisha centres have witnessed a surge in the 
sudden inflow of calls from 2000 to approximately 
22,000 calls per day. The helpline has received calls 
enquiring about COVID symptoms, treatments, and all 
necessary precautions. Tele Medical Helpline has been 
forefront addressing these queries and ensuring panic 
is not spread and timely medical advice is provided.