MB-230 Dumps Questions
                     Microsoft
MB-230
Microsoft Dynamics 365 
for Customer Service
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MB-230 Test 
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Question NO 1,
A company uses Dynamics 365 for Finance and Operations.
A customer returns a product that is defective for a replacement. You need to process the return order.
Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each 
correct selection is worth one point.
A. Create a return of type Credit Only
B. Set the deadline date according to the company policy
C. Create a credit note for the replaced product
D. Set the delivery address to the customer’s address in the return order
E. Create a return of type Physical Return
F. Set the deadline date to the date the customer returns the defective product
G. Set the delivery address to the company warehouse in the return order
Answer: B E G
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Question NO 2,
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a 
unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while 
others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not 
appear in the review screen.
A vendor is offering a rebate program on bottles of wine that have purchase orders placed within a month. There is a 
$5.00 rebate on the purchase of 10-100 bottles and a $6.00 rebate for the purchase of 101-200 bottles. Customers can 
purchase wine by the bottle or by the case. Discounts apply to all varieties of wine sold by the vendor.
You need to create a vendor rebate agreement to ensure that the correct rebate amount is claimed at the end of the month.
Solution: On the rebate agreement, set the calculation date type field to created. Does the solution meet the goal?
A. Yes
B. No
Answer: B
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Question NO 3,
A company creates several item costing versions.
All new and existing items have costs associated with them. After applying the costs, the company notices 
the activation date has not been updated.
You need to update the items to the current date for activation. What should you do?
A. Set the item cost record status to Active
B. Set the from date to today and leave the item cost record status at Pending
C. Set the item cost record status to Pending
D. Set the cost price and date of price on the released product
Answer: A 
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Question NO 4,
A client wants to use Dynamics 365 for Finance and Operations to assist processing trade.
You need to ensure that intercompany sales order payments process correctly when intercompany payable 
journals are posted.
What should you do?
A. In the intercompany trade parameters for sales order policies, select Post journal automatically
B. In the intercompany trade parameters for purchase order policies, select Post invoice automatically
C. In the intercompany trade parameters for purchase order policies, select Post journal automatically
D. In the intercompany trade parameters for sales order policies, select Allow summary update of 
documents for original customer
Answer: A
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Question NO 5,
A company manufactures and sells speaker boxes. The speaker boxes can be silver or black with a basic or 
upgraded wiring harness assembly.
The speaker box must be created in the item master so that the variables for colors and harness type can be 
assigned at order entry.
You need to create a new item that supports multiple variables. What should you do?
A. Create a new product. Select predefined variant as the configuration technology.
B. Create a new product master. Select constraint-based configuration as the configuration technology.
C. Create a new product. Select constraint-based configuration as the configuration technology.
D. Create a new product master. Select predefined variant as the configuration technology.
Answer: D
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