MB-240 Exam Dumps
                     Microsoft
MB-240
Microsoft Dynamics 
365 for Field Service 
(beta)
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Question NO 1,
Note: This question is part of a series of questions that present thesame scenario. Each 
question inthe series contains a unique solution that might meet stated goals. Some 
question sets might havemore than one correct solution, while others might not have a 
correct solution.After you answer a question in this section, you will NOT be able to 
return to it. As a result, thesequestions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization 
needs toautomatically generate work orders based on agreements, and send invoices on a 
recurring basis bycustomer.
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Solution: You implement the following configuration changes.1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence Does this meet the goal?
A. Yes
B. No
Answer: B
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Question NO 2,
As a new start-up field services company, you are looking to streamline your customer service process to 
provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service 
management processes.
You need to ensure that the cases that the customer service team create scan be quickly and efficiently 
converted to work orders (that will minimize the need to add additional information to the work orders) using 
the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a 
work order?
A. Resources
B. Work Order Types
C. Booking Rules
D. Incident Type
Answer: D
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Question NO 3,
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the 
environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
A. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
B. Click View Hierarchy on the refrigerator customer asset record.
C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
D. Add the compressor sub-components as customer asset records.
Answer: A
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Question NO 4,
You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer 
technicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request. 
What should you recommend?
A. Azure IoT Hub
B. Connected Field Service
C. Dynamics 365 for Field Service
D. Crew Scheduling
Answer: B
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Question NO 5,
The company has hired a new manager to set up and configure Field Service to automatically schedule work 
orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders. Which three settings are 
required? Each correct answer presents part of the solution.
A. Assign the Field Service-Administrator security role to the RSO user.
B. Add the RSO dispatcher role to a dispatcher.
C. Enable Resource Scheduling Optimization.
D. Set Connect to Maps as Yes.
E. Add RSO to the profile Field Service-Administrator.
Answer: C D E
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Question NO 6,
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for 
optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or 
services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
A. Incident Type contains appropriate Service Tasks, Products, and Services.
B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
Answer: B D
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