How AHEPA Senior Living stays ahead of best practices
                     How AHEPA Senior Living stays 
ahead of best practices
 At the core of our business, we have built our reputation by providing high-quality, affordable 
housing to older Americans. We have done so by prioritizing continuous education and a 
commitment to industry-leading standards. This process ensures our residents enjoy safe, 
enriching and vibrant communities. Recent milestones, such as team members presenting at 
the prestigious LeadingAge Annual Conference, being represented at the leading American 
Association for Service Coordinators Conference, and hosting our own comprehensive 
internal training programs, demonstrate our dedication to staying at the forefront of senior 
living excellence.
 Leadership in action
 Last October, we had an opportunity to showcase our expertise and leadership at the 
LeadingAge Annual Conference. Sandra Dzankovic, Director of Operations for Independent 
Living, and Jennifer Parks, Director of Service Coordination, represented AHEPA Senior 
Living by sharing insights and lessons learned with their industry peers.
 The topic of their discussion was “Enhancing Quality through Teamwork in Affordable 
Housing,” where they shared their secret for improving teamwork between housing 
community property management teams and service coordination teams. As a result, 
residents benefit from AHEPA Senior Living’s approach to teamwork. The panel featured a 
resident from our LaVergne, Tennessee community who shared this perspective, which was 
well-received by the audience.
 Sandra’s contribution emphasized the crucial role of streamlining operations to help with 
maintaining high-quality living environments. Jennifer’s focused approach to service 
coordination highlights the importance of addressing the diverse needs of residents, from 
mental health to community engagement. Their presence at the conference both showcased 
AHEPA’s forward-thinking ethos and reinforced our standing as a trend setter in senior living.
 Hosting service coordination training
 Next, we held a Service Coordinators Internal Conference in Indianapolis, Indiana, where we 
discussed the industry’s leading topics on older adult services, with an emphasis on mental 
health, to our service coordinator teams as well as others from the industry who signed up. 
This event ensured our service coordinators had the latest knowledge and tools to address 
the changing needs of our residents. Key topics covered include mental health awareness, 
with a focus on men and veterans; cognitive awareness and decline, safety procedures, 
understanding caretakers, and best practices for delivering consistent, high-quality services. 
These topics are key when creating a supportive and enriching environment for all our 
residents.
 “We hold our conference annually to ensure that service coordinators gain knowledge, 
broaden their minds, and receive quality in-person training,” Quality Assurance Manager 
Bridgette Carter said.
 “It also provides opportunities for service coordinators to connect, recap their learning, and 
enhance their skills and abilities.”
 Ensuring safety and compliance with property management training
 Moreover, we held our annual Property Managers Conference in Fishers, Indiana. This 
annual training helps seasoned property managers stay up to date with essential regulations 
and current processes. Here, we addressed several critical areas such as compliance, fair 
housing laws, safety protocols and emergency preparedness thanks to presentations given 
by experts in these industry spaces. These topics are crucial for maintaining our communities 
with integrity and safety in mind, and by discussing these best practices, we ensure our 
communities are both compliant with legal standards and aim to exceed expectations for 
comfort and peace of mind for our residents. The conference also provides a forum for our 
property managers to engage with the executive officers of our board of directors, facilitating 
a two-way avenue of communication.
 New property managers are also immersed in training. These four-day sessions are focused 
in the classroom with workstations set up to allow property managers to complete all 
workflows as required by their positions. For example, they are led through the processes of 
guest registration, all the way to qualifying prospective residents according to HUD guidelines 
and moving qualified residents into their properties.
 “This was an intensive training that enabled property managers to network, learn, and ‘put the 
pieces together’ in their individual placements,” stated Maria Gray, the Director of Training. 
“We had a great time and build rapport that will enable me to support trainees and these new 
property managers to support one another in the future.”
 Conclusion
 Our approach to excellence is established through consistent training, a focus on best 
practices, and the drive from the leaders within our organization. This sets us apart from 
others in the senior living industry. Whether through engaging presentations at national 
conferences or internal training programs, we demonstrate our commitment to creating 
vibrant, supportive communities for residents through excellence. By prioritizing continuous 
improvement, we have and will continue to remain a trusted leader in senior living today and 
in the future.
Get in touch with us
AHEPA 100 Senior Apartments AHEPA 192 II Senior Apartments
53871 Generations Drive, 202 SE 30th Street,
South Bend, IN 46635 Ankeny, IA 50021
(574) 243-1300 (515) 964-0164
[email protected] [email protected]
AHEPA 39 Senior Apartments Penelope 35 II Senior Apartments
40 Buttonwoods Avenue, 10619 Beard Avenue South,,
Haverhill, MA 01830 Bloomington, MN 55431
(978) 469-0276 (952) 884-1784
[email protected] [email protected]