If your child needs to travel without a parent or guardian, understanding the Air New Zealand Unaccompanied Minor Policy 1 8oo–942~o5~12 If you have questions about your upcoming trip, Customer Care Support is available to assist with flight reservations, schedule changes, cancellations, baggage services, refund requests, travel documents, special travel needs, and general airline information current requirements before booking can make the trip much easier. before booking can make the experience much easier. Air New Zealand has specific rules covering age, eligible routes, fares, service fees, airport procedures, contact details and the person responsible for collecting the child. The airline only accepts unaccompanied minors on flights operated by Air New Zealand, so checking the complete itinerary before booking is important.