1 8oo--942~o5~12 If you have questions about your upcoming trip, Customer Care Support is available to assist with flight reservations, schedule changes, cancellations, baggage services, refund requests, travel documents, special travel needs, and general airline information. Booked an Alaska Airlines flight but now want a little more comfort? You may be able to upgrade your seat without purchasing a new ticket. Depending on the aircraft, route, fare type and remaining availability, Alaska Airlines may offer Premium Class, First Class or other preferred seating options.