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Avaya
72300X Exam Dumps
Avaya Aura Communication Applications Support Exam
Questions & AnswersDemo
https://www.passexam4sure.com/avaya/72300x-dumps.html
Questions&AnswersPDF Page2
Version:7.0
Question: 1
Avayacurrentlyusestheonlinetool calledAvayaDiagnosticMethodology(ADM)forpartnerstoraise
troubleticketsandreceiveassistance,andexpectscustomers/partnerstohaveperformedthefollowing
tasksbeforeraisingatroubleticket.
1.Clearlystatedtheproblem.
2.Detailedthefindings.
3.Clarifiedtheproblem.
Whentheyreceivethetroubleticket,whatisthenextstepinthediagnosticmethodologythatAvayaTier
3supportwillperform?
A.Identifyapatchtofixtheproblem.
B.UpdatetheKnowledgeManagementdatabase.
C.Implementasolution.
D.Determinethecause.
Answer:D
Question: 2
WhichstatementaboutAvayaTier2/BusinessPartnersistrue?
A.TheyimmediatelyescalatetoTier3asissueisencountered.
B.TheydescribetheproblemtoTier3inanescalationticketandTier3isolatesandresolvestheissue.
C.Theyisolateissue,resolveissuethenescalatetoTier3forcorrectiveaction.
D.Theyisolatetheissue,andifnorootcauseisfound,escalatetoTier3toresolvetheissue.
Answer:D
Question: 3
ANetworkAdministratorofacompanyhasbeenmadeawareofaproblemwiththetelephonesystem,
andcontactsafewcolleagueswhohavedealtwithsimilarproblemsinthepast.
WhichDisciplinein8DMethodologydescribestheactionoftheNetworkAdministrator?
A.D4
B.D3
C.D2
Questions&AnswersPDF Page3
D.D1
Answer:A
Reference:
http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/
Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Question: 4
AvayaSupportpersonnelreportacase,includingrootcauseandresolution,intheKnowledgeBase.
Which8DMethodologydisciplinecoversthisaction?
A.D8
B.D7
C.D6
D.D5
Answer:C
Reference:
http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/
Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Question: 5
Whichtwostatementsdescribethe8DTroubleshootingMethodology?(Choosetwo.)
A.Itiseightstepsthatguaranteealogicalwaytoisolateanissue.
B.Itiseightstepsthatensureafastertimetoresolution.
C.Itiseightstepsusedtoguaranteesystemsareoperationalafteranimplementation.
D.Itiseightstepsthatdefinehowtoescalatethird-partyintegrationissues.
E.Itiseightstepsthatguaranteeathoroughanalysisofafailure,containmentactions,full resolution,
andpreventionforthefuture.
Answer:AE
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