C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 By Certs Warrior
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C_C4H510_21 
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C_C4H510_21 SAP Exam Title:
C_C4H510_21 SAP CERTIFIED APPLICATION 
ASSOCIATE - SAP SERVICE CLOUD 2111
BEST QUALITY C_C4H510_21 
EXAM
QUESTIONS WITH ANSWERS
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C_C4H510_21 CCNA Exam Features
 EXAM CODE:                         C_C4H510_21
 VENDOR NAME:                    SAP
 QUESTIONS:                           80     &    DURATION:      180
 LAST UPDATED:                      OCT 19 2022
 PRICE:                                    $49.00
 FORMAT:                               MULTIPLE CHOICE
 PASSING SCORE:                  65%
 LANGUAGES:                               ENGLISH
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C_C4H510_21 SAP Exam Description
 The “SAP Certified Application Associate – SAP Service 
Cloud 2111” certification exam verifies that the candidate 
possesses fundamental knowledge and proven skills in 
SAP Service Cloud project implementation. This certificate 
proves that the candidate has the core understanding 
required of an application consultant and is able to apply 
the associated prerequisite skills practically under the 
supervision of an expert consultant in a project 
environment. The certificate issued for passing this exam 
will be valid for 5 years.
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C_C4H510_21 SAP Exam Notes
1. To ensure success, SAP recommends combining education 
courses and hands-on experience to prepare for your 
certification exam as questions will test your ability to 
apply the knowledge you have gained in training.
2. You are not allowed to use any reference materials during 
the certification test (no access to online documentation or 
to any SAP system).
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C_C4H510_21 SAP Exam Topic Areas
 Please see below the list of topics that may be covered within this certification and the courses that cover 
them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content 
(topics, items, weighting) at any time.
1. Service Objects                                                           > 12%
2. Service Elements and Notification                            8% - 12%
3. Personalization and Extensibility                               8% - 12%
4. Reporting                                                                     8% - 12%
5. Basic Setup Settings                                                    8% - 12%
6. Data Management                                                     8% - 12%
7. Service Business Process                                            8% - 12%
8. Communication Channel and Knowledge Base     8% - 12%
9. Maintenance Plan                                                         < 8%
10. User Management                                                         < 8%
11. Contracts and Ticket Hierarchy                                    < 8%
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1
Se:rvice Objects 
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1. Service Objects                 > 
1Ex2pla%in Registered Products & their usage in Service 
Tickets. Explain Installed Base & its usage in Service 
Tickets. Explain Warranty Management & its usage in 
Service Tickets.
o C4H510 (SAP CLOUD FOR CUSTOMER 
2205)
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2
S:ervice 
Elements and 
Notification
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2. Service Elements and Notification  
 S e t8up% Se r-v ic1e 2Le%vels, Categories and define Work 
Distribution rules for Service Process. Set up a 
notification process and configure conditions and 
aoctCio4nHs4 f4o0r  (wSoArPk flCoLwOUs.D  FOR CUSTOMER 
2205)
o C4H510 (SAP CLOUD FOR CUSTOMER 
2205)
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3:
Personalization 
and Extensibility
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3. Personalization and Extensibility   
  8% - 12%
Identify how to use personalization and extensibility, 
including mashups and custom business objects. 
o C4H440 (SAP CLOUD FOR CUSTOMER 
2205)
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4:
Reporting
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4. Reporting       8% - 12%
Leverage MS Excel with SAP Cloud for Customer reports, 
and identify different components of custom reports and 
interactive dashboards.
o C4H440 (SAP CLOUD FOR CUSTOMER 
2205)
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5:
Basic Setup 
Settings
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5. Basic Setup Settings          8% - 12%
Identify standard implementation methodologies used by SAP for SAP Cloud 
for Customer implementations. Identify fine-tuning timeline and 
dependencies in the context of the overall project plan, and the ways to 
tailor the solution by checking and adjusting the predefined settings to meet 
the customer’s business requirements.   
o C4H440 (SAP CLOUD FOR CUSTOMER 
2205)
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6:Data 
Manageme
nt
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6. Data Management           8% - 12%
Use data migration templates, troubleshoot data migration issues and 
understand mass data maintenance. Describe the SAP pre-packaged 
integration scenarios and optimal project management practices related 
to system integration. 
o C4H440 (SAP CLOUD FOR CUSTOMER 
2205)
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7:Service 
Business 
Process
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7. Service Business Process           8% - 
12%
Identify the different Service Processes and their capabilities. Explain 
Time Recording and Fulfillment in Service Tickets.
o C4H510 (SAP CLOUD FOR CUSTOMER 
2205)
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8
Communicati
: on Channel 
and 
Knowledge 
Base https://www.certswarrior.com/exam/C_C4H510_21/
8. Communication Channel and Knowledge Base 
    8% - 12%
Communication channels for Service Tickets. Knowledge Base in SAP 
Service Cloud. 
o C4H510 (SAP CLOUD FOR CUSTOMER 
2205)
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9
Maintenance 
: Plan               
                      
              
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9. Maintenance Plan                      < 8%
Explain Maintenance Plan & its usage in Service Tickets.
o C4H510 (SAP CLOUD FOR CUSTOMER 
2205)
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1
0: User 
Manageme
nt 
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10. User Management                        < 8%
Perform tasks associated with the maintenance of employees, business 
roles and users, as well as set up data restrictions.
o C4H440 (SAP CLOUD FOR CUSTOMER 
2205)
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1
1: Contracts 
and Ticket 
Hierarchy 
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11. Contracts and Ticket Hierarchy                      
   < 8%
Explain Contracts & Case Management in Service Tickets.
o C4H510 (SAP CLOUD FOR CUSTOMER 
2205)
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General Information
A. Exam Preparation 
B. Safeguarding the Value of Certification
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All SAP consultant certifications are available as Cloud Certifications in the Certification Hub and can be 
Aboo.k eEd wxitah pmrodu cPt crodee pCEaR0r06a. Wtiitho CnER0 06 – SAP Certification in the Cloud, you can take up to six 
exams attempts of your choice in one year – from wherever and whenever it suits you! Test dates can be 
chosen and booked individually.
Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" 
and they can be found on each exam description. You can find the number of questions, the duration of 
the exam, what areas you will be tested on, and recommended course work and content you can 
reference.
Certification exams might contain unscored items that are being tested for upcoming releases of the 
exam. These unscored items are randomly distributed across the certification topics and are not counted 
towards the final score. The total number of items of an examination as advertised in the Training Shop is 
never exceeded when unscored items are used.
Please be aware that the professional- level certification also requires several years of practical on-the-
job experience and addresses real-life scenarios.
For more information refer to our SAP Certification FAQs.
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BSA.P  SEdaucfaetiognu hasr wdoriknedg h atrhd eto gVetahelru weit ho thfe  Ceertrifitciafitiocna &t ion
Enablement Influence Council to enhance the value of certification 
and improve the exams. An increasing number of customers and 
partners are now looking towards certification as a reliable 
benchmark to safeguard their investments. Unfortunately, the 
increased demand for certification has brought with it a growing 
number of people who to try and attain SAP certification through 
unfair means. This ongoing issue has prompted SAP Education to 
place a new focus on test security. Please take a look at our post to 
understand what you can do to help to protect the credibility of your 
certification status.
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