How To Resolve Alexa Device Error 1021231
                     A L E X A  H E L P L I N E
HOW TO RESOLVE ALEXA
DEVICE ERROR 10:2:12:3:1
Reasons for Alexa Device Error 10:2:12:3:1
Maybe your device was reported stolen or lost in the past if you
purchased your Amazon device from a third party seller.
The product was shipped with a duplicate serial number.
Your device is still registered on the previous user’s account.
It was a gift and the buyer did not mention it to Amazon.
Basic information for Amazon
Echo Registration
Device updates: Your registration process may
have failed due to using the old version of the
software. Make sure that you are using the
updated and latest version of the software and
firmware before starting the registration process.
Login Credentials: Ensure that you are using the
same login credentials for registration that you
used while signing in to your Amazon account.
Email filters: Amazon sends email for
authentication purposes and confirmation of
product registration. Make sure to check your inbox
as well spam/junk folder to confirm the
registration.
Internet Connection: Ensure that you have
minimal bandwidth requirements for running
Amazon Echo device so Alexa can work efficiently.
Guide to Troubleshoot Echo Error
10:2:12:3:1:
Unplug the power adaptor from your Amazon
Echo device and restart it again after 5
seconds.
Turn off your modem or router and make it
rest for 1 minute and switch it back on. Try to
register your device again once the Alexa
speaker is back online.
If restart doesn’t seem to work then reset
your device. At the base of your device, you
will find the ‘Reset’ button right next to the
adapter. Force down the ‘Reset’ button and
hold it for about 5 seconds. The LED light will
confirm you about the restarting process.
Wait for the orange light to appear and your
echo device is reset by now.  Open the Alexa
app and try again the registration process.
You can also try to register the Amazon Echo
device using different Account.
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