FUTURE OF CHATBOT TECHNOLOGY.
                     FUTURE OF CHATBOT 
TECHNOLOGY
INTRODUCTION
• Artificial Intelligence (AI) will be a mainstream customer 
experience investment in the next couple of years. 
• 47% of organizations will use Chatbots for customer care 
and 40% will deploy virtual assistants.
Source: Google Image
TRENDS
• There are over 300,000 chatbots on Facebook
• The top industries profiting from chatbots are real 
estate, travel, education, healthcare, and finance
• 80% of businesses are expected to have some sort of 
chatbot automation by 2020
Source: Google Image
TRENDS
• Over 50% of customers expect a business to be open 24/7
• Chatbots can save up to 30% in customer support costs 
• The chatbot market value was at $703 million in 2016
Source: Google Image
FUTURE OF CHATBOT TECHNOLOGY
• Chatbots will be more human
– As per Global Market Insights, the overall market size 
for chatbots worldwide would be over $1.3 billion by 
2024. 
Source: Google Image
FUTURE OF CHATBOT TECHNOLOGY
• Use of AI in contact centres
– AI chatbot trends aim at saving costs significantly 
when businesses upgrade to AI. 
Source: Google Image
FUTURE OF CHATBOT TECHNOLOGY
• Messaging platforms as a growth driver for Chatbots
– 68% of consumers note that messaging is the most 
convenient way to stay connected with businesses.
Source: Google Image
FUTURE OF CHATBOT TECHNOLOGY
• Voice bots are becoming mainstream
– Voice recognition technology continues to improve in 
accuracy, and advanced services are getting added to 
it.
Source: Google Image
FUTURE OF CHATBOT TECHNOLOGY
•  Social media will dominate the adoption of AI
– Chatbots are popular with customers too — over 2 
billion brands every month using automated systems.
Source: Google Image
FUTURE OF CHATBOT TECHNOLOGY
•  Chatbots will automate payments 
– Chatbots are drastically changing the way businesses 
interact with customers, manage campaigns for lead 
generation and automate payments.
Source: Google Image
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