Uploaded on Feb 3, 2023
Salesforce is a customer relationship management (CRM) platform that gives organisations access to a range of cloud-based services to manage their relationships with customers and data. The following are some of the primary Salesforce cloud services: Salesforce service cloud Salesforce Service Cloud is a customer service and support platform that helps businesses improve customer satisfaction and loyalty by providing a personalized and efficient service experience. It is a cloud-based solution that can be accessed from anywhere, at any time, making it easy for businesses to manage customer service interactions, track and resolve customer issues, and analyze customer data. Salesforce marketing cloud Salesforce Marketing Cloud is a platform that allows businesses to create and manage their marketing campaigns across multiple channels. It provides a range of tools and features that enable businesses to target, engage, and analyze their audience in order to drive customer acquisition and retention. One of the key features of Salesforce Marketing Cloud is its email marketing capabilities. It allows businesses to create and send personalized email campaigns, track the performance of those campaigns, and analyze the results. Additionally, it offers a range of tools for creating and managing email lists, automating email sends, and personalizing the content of emails based on customer behavior and preferences. Salsforce sales cloud Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales teams. It provides tools for salespeople to manage their contacts, leads, and deals, as well as for managers to track and analyze sales performance. The platform includes features such as account and contact management, lead management, opportunity management, and forecasting, as well as sales automation and analytics. Sales Cloud also integrates with other Salesforce products, such as the Service Cloud for customer service and the Marketing Cloud for marketing automation. To know more about it :- https://ashapurasoftech.com/service/salesforce/salesforce-service-cloud/
salesforce services cloud
Essential Service
Cloud Workflow
Key Client Case Notification
A straightforward andeffective
workflow that can truly assist you -------
keep up your SLA's and connections
together with your key clients. -------
This workflow requires you to create
a field at the Account object called
"Key Account".. --
Foremost leading Case -
Inform significant people
----- Following onfrom notifying applicableevents if a key account
case is opened,it's far really useful to
----- installation notifications when an excessive priority case is opened.
-----
Get actual-
time comp-any insights
Boost efficiency with built-in
reports and dashboards. Get to -----
past execution and get
moment upgrades to see
precisely how your groups are -----
performing.
-----
-Cr-oss sell and up-
promote without difficulty
----- Businesses with field benefit are well-
positioned to tap into their versatile
----- workforce to do fair that, particularly at the time of a effective benefit
involvement.
-----
Empower costumer with
self-provid-er -groups in
carrier cloud
The reason is to cultivate one-to- -----
one
promoting connections with each
client, over numerous channels.
and onany gadget. streamline -----
workflows and discover key articles,
themes, and specialists to support the
specialist -----
-Newest Case -
Auto reaction to client
----- A standard highlight over the online back world so why
shouldn't you've got it'' Likely the
----- most effortless workflow to actualize but has the most
noteworthy affect.
-----
Chasing up- cl-ients and
consequently closing
a torpid case
Assumingyou've got a case status for
when it is within the client's hands
and you're awaiting a reaction, it is
likely a great thought to computerize
one or two emails to chase up the
clients.
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