Salesforce's Commerce Cloud: An eCommerce solution in the new normal
                     Salesforce's 
Commerce 
Cloud:
An eCommerce solution in 
the new normal
02
Contents of the Report
PART 1 Introduction
PART 2 How does the Commerce Cloud hand on the power?
PART 3 Salesforce B2B & B2C Commerce
PART 4 Conclusion
Introduction: what is the new normal for 
ecommerce business?
The gigantic amounts of traffic, people who just stepped up into eCommerce 
platforms, and one who used to hide cards started adding products on cards and 
whatnot.
Yes, it was clear for years that in the coming years, online stores will overtake 
everything. But we did not know it’s just a corner away, and it will happen within 90 
days. 
Pandemic makes customers manage with new normal but the question is, whether 
eCommerce businesses are ready to serve each one of them with the same 
intensity, personalisation and energy? 
SALESFORCE CRN DEVELOPEMNENT SERVICES
1) PERSONALIZE ENGAGEMENT AND 
CUSTOMER-CENTRIC APPROACH
How does The Salesforce Cloud creates personalized shopping experiences with drag & drop Commerce Einstein search 
and recommendations. But as shoppers do not visit your 
the website directly always, but emails, stores, social media. In that case, Commerce Cloud integration lets you deliver a 
personalized & relevant social media and email experience 
to your customers. 
Commerce 
2) CONNECT YOUR COMMERCE BUSINESS TO 
THE CUSTOMER JOURNEY
Cloud hand Commerce Cloud rapidly completes digital transformation 
with CRM and powered customers journey for a complete 
ecosystem from marketing to sales to service. They use the 
on the focused wealth of their commerce data and power and help 
you make smarter decisions. 
power? 3) ADAPT QUICKLY WITH AN AGILE, 
SCALABLE & SECURE PLATFORM-
The drag-and-drop tools help to launch a powerful commerce 
site efficiently. The secure & easy-to-use platform helps B2B 
merchants to sell directly to consumers, even for the first 
time.
B2C COMMERCE
Using its B2C commerce solution, we 
empower your business with the latest 
innovations & personalization in customer 
shopping experience across the web, mobile, 
social & other platforms. From extending your 
digital reach to harnessing AI, optimizing 
Salesforce sales funnel & tailor-making branded 1templates.
B2B & B2C 
Commerce B2B COMMERCE
Using its Salesforce B2B commerce solution, 
We completely understand the vast 2 we help you master the B2B complexities in gap that exists between B2B & B2C process management, sales, marketing & stores. Thus, we leverage other operations by streamlining the sales Salesforce Commerce Cloud to suit funnel & optimizing every interaction of your your unique needs. online business with the audience. 
Einstein for B2C Commerce feature 
Conclusion HIGHLIGHT empowers merchandisers and 
01 marketers to use Artificial Intelligence without a data scientist.
These enormous functions and abilities 
of Salesforce Commerce Cloud powers 
HIGHLIGHT The Commerce platform can boost 
eCommerce business and help them to 
revenue across every channel, 
grow in these unsaid new normal 
including B2C, B2B, B2B2C. 
situations. If you are also looking forward 02
to adaptation and need trustable help, 
consult a HIGHLIGHT In B2B, Cloud lowers your cost to serve 
Salesforce Commerce Cloud Services and increase the revenue with digital-
and Implement Commerce Cloud today. 03 first ordering.
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