Call centre services play a crucial role in building a loyal customer base. As happy customers enhance a company’s image and brand loyalty, call centre operations to need strategic planning to run smoothly and profitably. In this article, we’ll explain call centre operations and highlight the best practices for managing them successfully. What are Call Centre Operations? A call centre is a department that receives and makes a high volume of customer calls. Call centres receive customer calls ranging from general inquiries to complaints. Call centre operations are a collective term for all call centre systems, activities, and processes necessary for the functioning of a call centre. Different roles in call Centre operations need to be executed efficiently to meet customer expectations. These roles include call centre manager, call centre supervisor, and call centre agent. Know more here - https://haloocom.com/blog/key-principles-for-managing-call-centre-operations/