If Something Goes Wrong - How to Raise a Concern With a Developer the Right Way
                     BHATIA BUILDERS R e a l  E s t a t e  D e v e l o p e r  i n  M u bmhbaatii a |b u i l d e r s . c o m
If Something Goes Wrong: How to Raise a
Concern With a Developer the Right Way
Prepared by the Bhatia Builders team, a real estate developer in Mumbai | Last updated: 1 November 2026 | Reading time:
about 4 minutes
QUICK ANSWER
Raise concerns in writing, with photos, dates and the relevant clause of your agreement. Ask for an
acknowledgement, allow reasonable time, and escalate step by step. RERA provides a defect
liability period and a complaint route if a matter is not resolved. Ask Bhatia Group, before booking,
how concerns are logged and handled.
Most homes are delivered without major trouble, but small problems do happen: a leaking tap, an
uneven tile, a delayed update. What matters is how you raise them and how the developer
responds. A calm, documented approach gets better results than a heated phone call. It is also
worth knowing the process before you commit to Auriga 9 by Bhatia Builders, so that you are
never unsure of what to do.
KEY TAKEAWAYS
• Put every concern in writing, with photos and dates.
• Refer to your agreement and the specification list.
• Escalate in steps and keep a record of each reply.
• Know that RERA offers a defect liability period and a complaint route.
Know Where You Stand First
Keep your Agreement for Sale, specification list, payment receipts and possession papers
together. They are your reference when you raise a concern.
Write It Down Clearly
Send an email describing the issue, where it is, when you noticed it and what you want done.
Attach dated photos. Keep the tone polite and specific.
Refer to the Agreement
If the issue relates to a promised finish, such as vitrified tile flooring or branded CP fittings,
mention the line in the specification list. It keeps the discussion factual.
Ask for an Acknowledgement
Ask for a reply confirming receipt and a timeline. A ticket number or a named contact person
helps. Note the date of each follow-up.
b h a t i a b u i l d e r s . c o m P a g e  1
BHATIA BUILDERS R e a l  E s t a t e  D e v e l o p e r  i n  M u bmhbaatii a |b u i l d e r s . c o m
Give Reasonable Time, Then Follow Up
Allow a fair period for inspection and repair. If nothing happens, send a polite reminder that refers
to your earlier email.
Escalate Step by Step
If the first contact does not respond, move to a senior person, then to the company’s
management. Keep each email short and factual.
Understand the Defect Liability Period
RERA provides a defect liability period after possession, commonly cited as five years for structural
defects. Ask your advisor for the current terms and note the dates for your own home.
Use the RERA Complaint Route If Needed
If the matter is serious and unresolved, a complaint can be filed on the state RERA portal. Keep
your documents ready. This is a last step, not the first.
Stay Calm and Keep Records
Avoid arguments on social media or in the lobby. A calm paper trail serves you best, and it also
makes it easier for the developer to help.
Ask Before You Book
Ask how concerns are logged, who handles them and what the usual response time is. A clear
answer is a good sign.
Most concerns are solved with a clear email and some patience. Knowing the steps in advance
makes you a more confident owner, and it is a fair question to put to any developer, including
Auriga 9 by Bhatia Builders.
Frequently Asked Questions
Should I complain by phone or by email?
By email, so that there is a written record. You can follow up by phone.
What is the defect liability period?
A period after possession during which the developer must fix certain defects. Ask your advisor for
the current terms.
When should I go to RERA?
As a last step, once written, step-by-step attempts have not worked.
What should I attach to a complaint?
Photos, dates, the relevant agreement clause and earlier replies.
Want to know how concerns are handled at the tower? Ask the team during a site visit with
Bhatia Group.
b h a t i a b u i l d e r s . c o m P a g e  2
BHATIA BUILDERS R e a l  E s t a t e  D e v e l o p e r  i n  M u bmhbaatii a |b u i l d e r s . c o m
Details are indicative and subject to change. This is general guidance, not financial, tax or legal advice. Please confirm current
information directly with Bhatia Group and a qualified professional.
b h a t i a b u i l d e r s . c o m P a g e  3