How to Fix Brother Printer not Printing from Computer Error
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How to Fix
Brother Printer
not Printing from
Computer Error
26 AUGUST 2019
TABLE OF
CONTENTS
Introduction
Step 1- Solve the printing issues from the windows troubleshooting
option
Step 2- Check the computer’s connection to the brother printer via usb
Step 3- Check the printer’s connection wirelessly
Step 4- Update the brother printer drivers
Step 5- Restart the print spooler service
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INTRODUTION
Brother Printer users have complained about their printer not printing
and, in some cases, not even working when trying to print any important
documents from the computer or laptop. It’s merely annoying for the user
when they want a printout of documents, images, texts, forms, etc. in the
home or office but the Brother Printer doesn’t print wirelessly or with an
USB.
We’ve been in the same situation, and we know how annoying it is for you
being in the same position that is why we’ve come up with these solutions
which will help you fix Brother Printer not Printing from Computer
issue.Well, most of these steps worked for many of our blog readers and
us, and we hope that it will work for you too.
 
If in case you are not able to fix the problem from yourself even after
trying all the methods shown then don’t be afraid of contacting us via our
toll-free number for a free diagnosis of your Brother Printer.
Step 1
Windows Troubleshooting Option
The simplest solution to fix any issues is to use Windows Troubleshooting
options which can fix the problem automatically without you messing with
your computer or printer. Try these steps:
 
Open Control Panel in your Computer.
Select Category Option on the top-right corner.
Under Hardware and Sounds Click on view devices and printers.
Find your Printer>Right Click on it>Click on troubleshoot.
Let the scan complete and then follow the instructions to fix your
problem.
STEP 2:
CHECK COMPUTER AND BROTHER PRINTER
CONNECTION
You may be surprised to know that most of the
customers who called us regarding this same issue of
difficulty printing, from PC were having a loose
connection from the printer to a computer.
 
The first step we recommend the users is to remove
the USB cables from the computer and printer (Make
sure to turn off your computer and Brother Printer)
then clean the USB cable note: do not use water. Try
checking the USB cables are correctly placed and are
fastened at both ends.
STEP 3
CHECK THE PRINTER’S CONNECTION
WIRELESSLY
If your Brother printer is connected wirelessly then
try these methods to resolve printer not printing
from computer issues.
Reboot Your Computer, Wireless Network, and
Printer: One of the most straightforward solution
one can use to fix the printer problem is to unplug
the power cable from Computer, Router, Printer,
and wait for a minute or two before plugging in.
This solution works in many cases, and you should
also give it a try.
Try USB Cable: To ensure that the communication
problem between your computer and Brother
printer occurs only when connected wirelessly, then
try connecting your pc/laptop and printer with a
USB cable and do a test print.
Verify the network connectivity between Brother Printer & PC: If you tried the above method (USB
Cable) and it works, then the issue is with your network. Try using the methods below and see if the
problem gets solved.
 
Get the machine IP address. On the Brother Printer Press the GO button three times. A report will be
printed, and on page number 3 you’ll find the printer’s IP Address. Note it down in a piece of paper. Now
obtain your computer’s IP Address. On the computer press, the Windows Key + r at the same time. In the
Run box Type cmd and hit enter or click on OK. Now inside the command box type ipconfig/all. If you do
not receive any info then it this suggests that there is a problem with your PC’s network connection. If
the command box returns the information, then find the IPV4 address and note it down.
 
Next, Ping Brother Printer. Open the command prompt again and type ping xxx.xxxx.xxxx (your Brother
Machine IP address which you noted down earlier). And Press Enter. If you are receiving the replies, that
means the printer is connected to the network, and maybe there are some issues with drivers or other
hardware parts.
In case you are not getting any answers or for some reasons they are incorrect IP addresses, then it is
genuinely confirmed that there is a communication problem between the computer and the printer. In
this event, you need to reset your router or contact your network support provider to connect your
Brother Printer to the network. You can also count on us to fix your printer not communicating with
computer issues, call Our Brother Printer Tech Experts.
 
STEP 4:- 
UPDATE THE BROTHER PRINTER
DRIVERS
Brother Printer Drivers are software program applications that aid your computer to interact with
the printer. Also, if you mounted your printer drivers of the disk that featured your printer,
modifications in your computer or running system can occasionally keep these drivers from
functioning correctly. Follow the steps below to update your drivers.
In your Windows 10, search box type device manager and select the first option or you can
press the four-flag windows logo key + r from your keyboard. Next on the Run box
type devmgmt.msc and hit enter.
Now locate your printer, click on it and expand the selection
Note: If you are not able to find or do not see your printer in the device manager, then you can
check the Universal Serial Bus Controllers.
Once you’ve located the printer drivers. Right Click on it and select update driver.
Alternaetively, you can also download drviers from
here http://www.brother.com/apps/ps/en/. Just select the model number of your printer and
click on Downloads.Try the next step if you are still unable to solve the problem.
STEP 5
RESTART THE PRINT SPOOLER SERVICE
The print spooler service sometimes may stop sending print jobs to the printer. The main reason
behind this issue is caused because of an access violation that takes place in the printer-driver
process. Follow the steps shown below and check if the printer not communicating with the
computer problem has resolved.
Type services in the search box of Windows 10 or for older versions of windows open the run
box by pressing the windows logo and the letter r key from the keyboard and
type services.msc then hit enter.
Locate Printer Spooler option in the services.
Now Right Click on Printer Spooler and Click on Restart.
Once the restart process is done, then try doing a test print from your computer.
 
We’ve tried our level best to offer you some of the best methods to fix brother printer not
communication with printer issues. If you are still not able to fix Brother printer not printing by
yourself, try contacting our Brother printer tech support department.
CONTACT US
E-mail Address
[email protected]
Our Website
https://www.brotherprintersupport.net/