Cloud Based Call Management System
                     Cloud Based
Call 
Management 
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www.callation.com
What Is a Callation Cloud Based 
Call Management System?
A cloud based call management system is a virtual reporting platform that helps 
businesses track, route, and analyze phone activity over the internet. It replaces the 
need for on-premise hardware and does not require maintaining or installing 
physical phone systems. The system operates entirely in the cloud, offering flexible 
and efficient access to call reporting across supported phone environments.
Key 
Highlights
Hosted securely on cloud-based infrastructure 
No on-site hardware or phone systems 
required
Easily scales to support growing business operations 
Delivers close to real-time insights into call activity 
Built for seamless compatibility with Mitel PBX 
systems
Why It Matters for 
Modern Businesses
A cloud based call management system enables businesses to monitor 
and manage  call  activity  efficiently  no  matter  where  teams  are  
based.  With access to near to real-time insights, businesses can make 
faster decisions, identify  performance  trends,  and  optimize  
communication  workflows without relying on physical infrastructure.
Key Benefits
Reduced wait times and improved call handling efficiency 
Centralized visibility into call activity across teams and 
locations Scales with business growth and team expansion
Close to real-time call reporting and 
monitoring Ideal for remote and hybrid team 
environments
Modern businesses depend on timely data and clear insights. Cloud-
based reporting  systems  like  Callation  support  better  planning,  
stronger communication, and measurable operational improvements.
Key Features
Call Routing & Cradle-to-Grave Call 
Forwarding Visibility
Dashboard with Close to Real-Time Reporting 
Measurable & Historical Call Metrics
Metrics
Auto-Attendant and Multi-site and 
IVR Call Flow Department- Level 
Tracking Reporting
Benefits of Callation 
Cloud Based Call 
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Access and manage calls across supported devices from 
virtually anywhere. Ideal for remote and hybrid teams using Mitel 
PBX systems.
Improved Customer Experience
Optimised call routing and shorter average answer times 
help ensure smooth and professional communication.
Lower Operational Costs
Eliminate  the  need  for  costly  on-premise  infrastructure.  
Take advantage of flexible pricing tailored to usage and team 
size.
Scalable for Growing Teams
Easily add or remove users as your organisation evolves. 
Adjust user access and settings instantly, without needing IT 
support.
Built for Mitel Integration
Seamlessly integrates with Mitel PBX systems for accurate 
and insightful call reporting. No CRM or marketing tool 
integration is included.
Why Choose Callation
Callation delivers a powerful cloud-based call 
management solution designed for businesses using 
Mitel PBX phone systems. Our platform provides 
close to real-time call analytics, smart routing, and 
detailed reporting to help you monitor performance 
and optimise call handling.
With an intuitive dashboard, scalable setup, and 
enterprise-grade security, Callation makes it simple 
for organisations of all sizes to manage calls 
efficiently -
anytime, anywhere.
Book a free 
demo
Thank You For Youtro day!
Attention
www.callation.com
1300 536 766
[email protected]
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