2020 Latest IIBA CCBA Exam Questions -IIBA CCBA Dumps
                     Vendor: IIBA 
Exam Code: CCBA 
Exam Name: CCBA - Certification of Competency in 
Business Analysis Designation 
Version: DEMO 
 
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QUESTION 1 
You are the business analyst for your organization and preparing to plan the business analysis 
approach. There are three inputs to the business analysis approach. Which one of the following is 
not an input to this approach? 
 
A. Organizational process asset 
B. Expert judgment 
C. Enterprise environmental factor 
D. Business need 
 
Answer: C 
Explanation: 
Enterprise environmental factors are the rules, policies, and procedures that the business analyst 
must adhere to. These are already established and therefore are not considered to be inputs to 
this process. The three inputs to the plan business analysis approach are business needs, expert 
judgment, and organizational process assets. 
 
 
QUESTION 2 
Bradley is working with the business analyst Marsha to prioritize requirements for their 
organization. Marsha insists that the requirements be ranked on the cost-benefits analysis of the 
relative value to the organization. What type of prioritization approach does Marsha want to use in 
this scenario? 
 
A. Likelihood of success 
B. Business value 
C. Urgency 
D. CBR Ratio 
 
Answer: B 
Explanation: 
Marsha wants to utilize the business value of the requirements using a cost-benefit analysis of 
each requirement. The requirements with the higher value are most important.  
Answer: A is incorrect. This is not a valid approach to be used in this scenario.  
Answer: D is incorrect. There is not a basis for prioritization called the CBR ratio; this is not a 
valid choice. 
Answer: C is incorrect. Urgency prioritizes requirements based on time sensitivity. 
 
 
QUESTION 3 
You're organizing the business analysis approach for your organization. Jane wants to know 
when changes to requirements are most likely to happen in business analysis processes. Which 
one of the following statements best describes when changes to requirements may happen? 
 
A. Changes to requirements usually happen at the end of the business analysis processes. 
B. Changes to requirements usually happen early in the business analysis processes. 
C. Changes to requirements may happen at any time. 
D. Changes to requirements happen after the business analysis processes. 
 
Answer: C 
Explanation: 
Changes to requirements may happen at any time in the business analysis processes and 
throughout the project. When these changes happen later in the process, it becomes more 
difficult to accept, communicate, and manage those changes. 
Answer: B is incorrect. Changes may happen at any time, not just at the beginning of the 
processes.  
Answer: A is incorrect. Changes don't just happen at the end of the business analysis processes. 
Answer: D is incorrect. Changes may happen at any time, not just after the business analysis 
processes. 
 
 
QUESTION 4 
There are three inputs for stakeholder analysis. Which input describes the organizational units 
that exist and their interactions with one another? 
 
A. Business need 
B. Enterprise architecture 
C. Matrix structure 
D. Organizational process asset 
 
Answer: B 
Explanation: 
The enterprise architecture describes the relationship among the organizational units and how the 
organizational units act with one another. 
Answer: A is incorrect. The business need describes business requirements, solution scope, and 
solution requirements. 
Answer: C is incorrect. A matrix structure is not one of the three inputs to stakeholder analysis. 
Answer: D is incorrect. Organizational process assets describe organizational policies, 
procedures, forms, and methodologies the business analyst is to follow. 
 
 
QUESTION 5 
You are the business analyst in your organization. Management comes to you with a customer 
complaint that they'd like you to analyze. What's the common task associated with customer 
complaints or loss of revenue? 
 
A. Stakeholder assessment of implementation 
B. Issue management and identification 
C. Evaluation of a business need 
D. Capability assessment 
 
Answer: C 
Explanation: 
When there are customer complaints, loss of revenue, or new market opportunities, the best 
course of action is the evaluation of a business need. 
Answer: D is incorrect. Capability assessments are useful, but they happen after defining and 
evaluating the business need. 
Answer: B is incorrect. Issue management and identification cannot be the best answer for 
understanding and research customer complaints. 
Answer: A is incorrect. Stakeholder assessment of implementation is not a valid business 
analysis activity. 
 
 
QUESTION 6 
Kelly is the business analyst for her organization and she's identifying roles and responsibilities of 
the people involved in business analysis activities. Her manager has asked Kelly to create the 
RACI matrix to accomplish this task. What is the RACI matrix? 
 
A. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action,  
Controlled, and Informed. 
B. The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled,  
and Information. 
C. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, 
Consulted, and Informed. 
D. The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost,and 
Information. 
 
Answer: C 
Explanation: 
The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, 
Accountable, Consulted, and Informed. 
 
 
QUESTION 7 
Beth is a business analyst for her organization and she's discussing the solution with her key 
stakeholders. Beth is considering that moving to a new operating system, new office software, 
and new customized applications will be too much for the end users to learn and to manage their 
ongoing responsibilities. What task is Beth completing in this scenario? 
 
A. Manage the stakeholders. 
B. Evaluate solution performance. 
C. Define transition requirements. 
D. Assess organizational readiness. 
 
Answer: D 
Explanation: 
Beth is performing the assessment of organizational readiness. This task reviews the 
organization's ability to accept and use the solution. 
Answer: A is incorrect. Stakeholder management is not an applicable business analysis task for 
this scenario. 
Answer: C is incorrect. The task of defining transition requirements describes the process of 
moving from one solution to another. 
Answer: B is incorrect. Evaluation of solution performance is the task of reviewing current 
solutions for improvement. 
 
 
QUESTION 8 
Management comes to you and asks you to complete some specifications and models about the 
current state of the organization. 
Management wants you to complete this business analysis activity as soon as possible and 
report back to them with your findings. What is the primary purpose of the specify and model 
requirements process? 
 
A. To analyze the roles and responsibilities of users within the organization to determine how the processes  
may be improved. 
B. To analyze the utility function within the organization to determine how risk tolerance may allow for new 
opportunities. 
C. To analyze the functioning of an organization and to provide an insight into opportunities for improvement. 
D. To analyze the processes of an organization to determine what processes can be improved, removed, or 
added. 
 
Answer: C 
Explanation: 
The specify and model requirements is a business analysis process to analyze the functioning of 
an organization and provide an insight into opportunities for improvement. Answer: D, A, and B 
are incorrect. These are not valid definitions of the specify and model requirements process. 
 
 
QUESTION 9 
In preparation for your business analysis examinations, you should be familiar with the tasks to 
complete requirements management and communication activities. How many tasks are there in 
the knowledge area of requirements management and communication? 
 
A. 7 
B. 4 
C. 5 
D. 6 
 
Answer: C 
Explanation: 
Following are the tasks in Requirements Management and Communication: 
Manage solution scope and requirements. 
Manage requirements traceability. 
Maintain requirements for reuse. 
Prepare requirements package. 
Communicate requirements. 
 
 
QUESTION 10 
Which business analysis task in the requirements management and communication domain is 
best described as creating and maintaining relationships among business objectives, 
requirements, team deliverables, and solution components to support business analysis 
activities? 
 
A. Communicate requirements. 
B. Prepare the requirements package. 
C. Manage requirements traceability. 
D. Document requirements for review. 
 
Answer: C 
Explanation: 
The question describes the task of managing requirements traceability. 
Answer: B is incorrect. Preparing the requirements package is a task that selects and structures a 
set of requirements to ensure that the requirements are effectively communicated to, understood 
by, and usable by a stakeholder group or groups. 
Answer: A is incorrect. Communicating requirements is the process of discussing the 
requirements through communication channels to ensure that the stakeholders understand the 
requirements. 
Answer: D is incorrect. Documenting requirements for review is not a valid answer, as this is not a 
business analysis task in the requirements management and communication knowledge area. 
 
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