Updated Avaya 7492X Exam Questions Material | 100% PASS Guarantee
                     Avaya Aura Call Center Elite Support Exam
7492X Dumps
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Sample Question:1
The call center has recently converted from 4 to 5 digit extensions. Since the 
conversion, callers to the Spanish Customer Service skill report that they can no longer 
reach a specific agent in the call center, even If they know the extension number. Which 
two commands would provide information to isolate the problem? (Choose two.) 
 
A. Display events extension 
B. Display events vector 
C. List trace vector 
D. List trace extension 
 
Answer: B , D 
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Sample Question:2
Which three statements are true about virtual routing? (Choose three.) 
 
A. CTI is a required component for multi-site configuration 
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center 
that is transparent to the user 
C. Virtual routing involves only contacts that are non-voice related such as email and chat 
D. Virtual routing can be implemented in single-site or multi-site configuration 
E. Virtual routing determines where to route the call according to the criteria: Look-
ahead interflow or Advanced look-ahead interflow 
Answer: B , C , E 
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Sample Question:3
Best Service Routing (BSR) allows adjusting the idle time of agents when 
determining agent selection. You are considering the step adjustment set to 20 for a 
given location. Which statement about agent adjustments for the considered 
location step is true? 
 
A. The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 
100 seconds at which point is adjusted up by 20 seconds 
B. The agent’s idle time is decreased by 20 seconds, unless the idle time is greater 
than 100 seconds at which point it is decreased by 20% 
C. The agent’s idle time is always adjusted down by 20 seconds 
D. The agent’s idle time is always adjusted up by 20 seconds 
Answer: B 
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Sample Question:4
In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the 
Status Poll vector? 
 
A. The vector is activated when the given remote server is the best available. 
B. The vector contacts the specified remote servers, and collects information from 
that remote server. 
C. The vector compares skills at its location and replies to the origin server with 
information on the best of these skills and estimated wait times (EWT). 
D. The vector queues the call to the resource that is likely to provide the best 
service. 
Answer: B 
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Sample Question:5
In which document can the events table be found? 
 
A. Troubleshooting Avaya Aura® Call Center Elite 
B. Programming Call Vectoring Features in Avaya Aura® Call Center Elite 
C. Administrator Guide tor Avaya Communication Manager 
D. Feature Description and Implementation for Avaya Communication Manager 
Answer: C 
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Avaya Aura Call Center Elite Support Exam
7492X Dumps
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https://www.realexamcollection.com/avaya/7492x-dumps.html