Is AI truly making facility management smarter—or are we just caught up in the hype? In 2025, many facility managers are facing a tough question: are the AI tools they’ve adopted solving real problems, or just adding more layers of complexity? This document takes a closer look at the gap between expectations and reality when it comes to AI in facility management. It highlights common challenges, such as poor data quality and disconnected systems, that prevent AI from reaching its full potential. It also explores practical ways AI can add real value—like predictive maintenance, smart scheduling, and IoT-based asset tracking—when applied with the right approach.