"Business Communication: The Key to Effective Workplace Collaboration"
                     EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
  
BUSINESS COMMUNICATION                                                                                                                   
 
Question:- The Audience may resist an information which is: 
Answer:- Completely new 
 
Question:- Audience may resist a message containing 
Answer:- Bad news 
 
Question:- Work Enjoyment values might include 
Answer:- Creativity, • Knowledge, • Recognition 
 
Question:- The purpose for formats 
Answer:- Consistency 
 
Question:- Gestures and expressions mean different things in different cultures: 
Answer:- TRUE 
 
Question:- _______________ can make the meeting futile 
Answer:-   Absence of key players 
 
Question:- Application Conclusion 
Answer:- Win an interview 
 
Question:- Work Enjoyment Values 
Answer:- Creativity 
 
Question:- Work Condition Values  
Answer:- Time Freedom 
 
Question:- Traditional Resume  
Answer:- Reverse Chronological order 
 
Question:- You need to provide enough ___________ to be convincing 
Answer:- Support 
 
Question:-  Direct request use direct ___________: 
Answer:- Approach 
 
Question:- Downward written communication takes the form of: 
Answer:-         Memos,  Manuals 
 
Question:- The process of filtering out relevant details is: 
Answer:- Encapsulation 
 
Question:- Conflict is the very essence of group interaction 
Answer:- TRUE 
 
Question:-  House journals are used by organizations for public circulations: 
Answer:- FALSE 
 
Question:- The different types of barriers that can come in the way of effective communication are 
Answer:- Physical , Cultural , Mechanical 
 
Question:- ____________ documents require more of an introduction then a periodic report: 
Answer:- Non-recurring  
 
Question:- __________ is useful and the sender may have control over the communication: 
Answer:-  Feedback 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:-   _______________ enables the employees to complete their task with ease: 
Answer:- Technology 
 
Question:- In persuasive interviews one person hides a new idea from another person: 
Answer:- FALSE 
 
Question:- Some common norms adopted during meetings are: 
Answer:- Negative criticism is unacceptable,  First name should not be used 
 
Question:-    Pre-writing involves __________ of the main idea: 
Answer:- Determination 
 
Question:- Make reader action as easy as possible 
Answer:- TRUE 
 
Question:-  Secondary source give a form of reference to research which is: 
Answer:- Theoretical, Conceptual 
 
Question:- You need to make sure that the staff follows instruction. This is example of: 
Answer:- ‘We’ attitude 
 
Question:- Persuasive letter are used to attract __________ audience: 
Answer:- Contentious 
 
Question:- The ____________ phase brings audience close to the speaker’s views: 
Answer:- Purpose 
 
Question:- While composing one must use: 
Answer:- You attitude 
 
Question:-  Denotive meaning: 
Answer:- Dictionary Meaning 
 
Question:- A functional resume is appropriate if you are  
Answer:- Changing career, No relevant work history, Returning to job market 
 
Question:- The model that enables us to understand communication process in terms of information being 
transmitted from sender to receiver is called :* 
Answer:- Transmission Model 
 
Question:- Conditions giving rise to group thinking are: 
Answer:- Being out of order,  Being out of resources,  Being overruled 
 
Question:- When more than one message is sent on the same subject, there is a good possibility of 
contradictions 
Answer:- TRUE 
 
Question:- Email is the method of communicating electronically with other users of the network 
Answer:- TRUE 
 
Question:-  One advantage of using electronic trail is that organization can:** 
Answer:- Track worker productivity,  Monitor email content,  Monitor web usage 
 
Question:- Statement of attention should be 
Answer:- Personalized, Relevant 
 
Question:- A well-organized message helps the audience: 
Answer:-  To understand the message 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:-  A well-organized message helps the audience: 
Answer:- accept the message 
 
Question:- Oral approach is useful when presenting a controversial information 
Answer:- TRUE 
 
Question:- Its better to discuss the details of salary at the time of  ______________ 
Answer:- Interview 
 
Question:- Audience analysis is the process by which business communicators analyze 
Answer:- Needs and knowledge of listeners 
 
Question:- …………….. is the process by which business communicators analyse the need and knowledge of their 
listeners 
Answer:- Audience analysis 
 
Question:-  Listeners job is as active as the:* 
Answer:- Speakers 
 
Question:- A positive message of colour green is: 
Answer:- envy 
 
Question:- Stating only once will help the audience: 
Answer:- FALSE 
 
Question:-  Transmission Model has features like:** 
Answer:- Linear, NO Noise 
 
Question:- Groupware 
Answer:- Aid to productivity 
 
Question:- Database Management 
Answer:- Access Database 
 
Question:- Project Planning 
Answer:- Manage Projects 
 
Question:- Multimedia 
Answer:- Design Presentation 
  
Question:-   A complementary close is rude way of ending the letter 
Answer:- FALSE 
 
Question:- Physiological noise may appear in the form of 
Answer:-   Hearing disorders, Illness 
 
Question:- Preparing for meeting includes 
Answer:- Setting agenda,  Meeting facilities 
 
Question:-  Good listening requires the command over: 
Answer:- The language 
 
Question:- Communication between and within groups is vital to an organization: 
Answer:- TRUE 
 
Question:- The agenda serves as the _____________ within which the group leader organizes time and topics: 
Answer:- Framework 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Maslow’s Self -actualization 
Answer:- Need to help others 
 
Question:-  Negative criticism of other group members is acceptable: 
Answer:- FALSE 
 
Question:- ____________ are often used by organization to make their search easier: 
Answer:- Application Form 
 
Question:- Impatience is born out of 
Answer:- Overconfidence 
 
Question:- Data based factors that can be discovered by consulting databases.B167: 
Answer:- TRUE 
 
Question:- Non-verbal communication often accompanies 
Answer:- Eye contact OR verbal (oral) communication 
 
Question:-  Communication can take place when both  _______________ to each other 
Answer:- Listen 
 
Question:- In case of a problem an employee can approach a third party often referred to as _______________ 
Answer:- Ombudsman 
 
Question:- The skill that is imperative for a profession of research and investigation is 
Answer:- Analysis & research 
 
Question:-The guidelines to be followed while designing and managing internet are: 
Answer:- Know your audience, o Deliver work Productivity, Colloquial labeling 
 
Question:- From the very start of our education, we are taught 
Answer:- To think in a sequential manner 
 
Question:- One of the reasons for people submitting to conformity is that its difficult to act with complete 
independence 
Answer:- TRUE 
 
Question:- When the reader is likely to agree, the material is presented in ___________________ order 
Answer:- Direct 
 
Question:- Communication reduces the morale of the employees 
Answer:- FALSE 
 
Question:- Email can be used for 
Answer:- Saving of cost,  Reduction of time, b) Electronic filing  
 
Question:- The technology that facilitates increased collaboration among employees in the organization is called:  
Answer:- Intranet 
 
Question:- The most commonly used manuals for documentation and citations are 
Answer:- Chicago Manuals of style,  Publication manual of the APA 
 
Question:- A typical resume should contain 
Answer:- job objectives, past employment, education detail 
 
Question:- A typical resume should contain 
Answer:- education detail 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:-  Listening is a skill of:* 
Answer:- Building a bridge 
 
Question:-  Helan Ewald describes the communication process as 
Answer:- Imparting information, Sharing Information, o Assumption 
 
Question:- Statement of interest must be 
Answer:- Benefit Specific, Concerned to the reader 
 
Question:- Interview is a face-to-face verbal exchange which aims to discover as much information as possible in 
a short span of time 
Answer:- TRUE 
 
Question:-  ________________ are aimed at collaboration with physically distant people: 
Answer:- Groupware 
 
Question:- The various styles of punctuations are: 
Answer:- Open, mixed, closed 
 
Question:- In writing communication opening in US  
Answer:- Request action  
 
Question:- Style 
Answer:- Short sentences  
 
Question:- Closing  
Answer:- Specific Request 
 
Question:- Values 
Answer:- Efficiency 
 
Question:- Audience would believe more if they see 
Answer:- Sincerity, Enthusiasm, Expertise 
 
Question:-  Mintzberg Proposed his theory for managerial jobs in the year:* 
Answer:- 1973 
 
Question:- Oral communication can have forms like 
Answer:- Interviews, Seminars, Workshops 
 
Question:- A ____________________ software is used to manage the bulk of data in an organization: 
Answer:-  Database Management 
 
Question:- While asking a closed-ended question, the interviewer expects 
Answer:- A yes or no 
 
Question:- Inside address consists of the name and address of the sender : 
Answer:- FALSE 
 
Question:- Emotional Appeal in Japan  
Answer:- Company Success 
 
Question:- Recognition based on  
Answer:- Group Achievement 
 
Question:- Material Awards  
Answer:- Annual Bonus 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Threats 
Answer:- Loss of group membership 
 
Question:- Pre-printed form  
Answer:- Fill in the blank reports 
 
Question:- Letter 
Answer:- Outside the organization 
  
Question:- Memo  
Answer:- Short Letters 
 
Question:- Manuscript 
Answer:- Formal approach 
 
Question:- Open-ended questions  
Answer:- Offer an opinion 
 
Question:- Direct open-ended question  
Answer:- Suggest response 
 
Question:- Closed-ended questions  
Answer:- Say yes or no 
 
Question:- Restatement questions  
Answer:- Expand the answer 
 
Question:- Argumentativeness 
Answer:- Fondness for arguing 
 
Question:- Content goals  
Answer:- Obvious reasons for disputes 
 
Question:- Verbal aggressiveness  
Answer:- Tendency to attack 
 
Question:- Cohesiveness 
Answer:- degree to which group hangs together 
 
Question:- Norms 
Answer:- standards for appropriate behaviours  
 
Question:- Communication competence  
Answer:- strengths and weaknesses you possess conflict situation 
 
Question:- Group thinking  
Answer:- Tendency to seek agreement 
 
Question:- Positioning 
Answer:- Moving the focus of negotiation 
 
Question:- Physical noise 
Answer:- The external sounds that distract the communicator 
 
Question:- Noise 
Answer:- One of the greatest sources of communication failure 
 
Question:- Relational Message 
Answer:- indicates how sender and receiver feel about each other 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Motivation 
Answer:- and communication are two sides of the same coin 
 
Question:- Purpose of introduction in Arab  
Answer:-  Personal rapport 
 
Question:- Image of individual  
Answer:- Rich culture 
 
Question:- Information 
Answer:- Personal 
 
Question:- Use of language  
Answer:- Formal 
 
Question:- Father takes care  
Answer:- Paternalism 
 
Question:- Mother takes care  
Answer:- Materialism  
 
Question:- Uncle Sam takes care  
Answer:- Socialism 
 
Question:- You take care of yourself  
Answer:- Americanism 
 
Question:- AMS – Simplified format 
Answer:- Administrative management society , • Simplified format  
 
Question:- APA 
Answer:- American Psychological Association, documentation 
 
Question:- Writing style  
Answer:- Block style 
 
Question:- Punctuation style  
Answer:- Closed 
 
Question:- C’s of communication  
Answer:- Consistent 
 
Question:- Ten Commandments  
Answer:- American Management Association 
 
Question:- Interference in communication could be due to  
Answer:- Noise 
 
Question:- Feedback  
Answer:- Openness 
 
Question:- Sender has an Idea 
Answer:- Abstraction 
 
Question:- Idea becomes message  
Answer:- Encoding 
  
Question:- Message is sent  
Answer:- Channel 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Receiver comprehends it  
Answer:- Feedback 
 
Question:- Downward communication  
Answer:- Superior to subordinates 
 
Question:- Upward communication  
Answer:- Subordinates to superiors 
 
Question:- Crosswise Communication  
Answer:- Diagonal and horizontal 
  
Question:- Informal Network  
Answer:- Grapevine 
 
Question:- Information gives incorrect understanding of authority 
Answer:- FALSE 
 
Question:- Sometimes it is possible to accomplish several related purposes with one single message 
Answer:- TRUE 
 
Question:- AMS is synonymous to simplified format 
Answer:- TRUE 
 
Question:- Justification reports focuses on what needs to be done 
Answer:- FALSE 
 
Question:- When people’s needs are not met they are bound to respond emotionally 
Answer:- TRUE 
 
Question:- Appendices are listed after the table of contents 
Answer:- TRUE 
 
Question:- Any application letter must include introduction, body and conclusion 
Answer:- TRUE 
 
Question:- The specific purpose presentation should contain multiple ideas 
Answer:-  FALSE 
 
Question:- Vision has nothing to do with prediction but everything to do with hope 
Answer:- FALSE 
 
Question:- The basic function of any business organization is planning, organizing, staffing, directing and 
controlling 
Answer:- TRUE 
 
Question:- Decision making meetings are conserved with persuasion 
Answer:- TRUE 
 
Question:- Videos have the disadvantage of easy recording and instant playback 
Answer:- FALSE 
 
Question:- Conflict means that a meeting is disorderly, wild or rude 
Answer:- FALSE 
 
Question:- Cohesive nature of a group enables it to meet challenges and overcome obstacles 
Answer:- TRUE 
 
Question:- A core disadvantage of email has been in the field of information transmission 
Answer:- TRUE 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Effective communication requires no time in the act of delivering a message 
Answer:- FALSE 
 
Question:- Job interviews are fairly informed and instructed 
Answer:- FALSE 
 
Question:- Communication is not a continuous process 
Answer:- FALSE 
 
Question:- The content of the letter is the voice of the people 
Answer:- TURE 
 
Question:- Business communication is always goal oriented 
Answer:- TURE 
 
Question:- Trading firms may require information site with feedback and contact options 
Answer:- TURE 
 
Question:- Trading firms and banks may require transaction tools because of high level of interaction needed 
Answer:- TURE 
 
Question:- Information stored on a website is safer than traditional filing system 
Answer:- TURE 
 
Question:- Information technology has made the decision making process slower 
Answer:- FALSE 
 
Question:- Information about the topic under discussion is called “content message” 
Answer:- TRUE 
 
Question:- Make reader action as easy as possible 
Answer:- TRUE 
 
Question:- Increase in the cost is one of the compelling motives in the introduction of new technology 
Answer:- FALSE 
 
Question:- In government departments, the letters addressed by the name are semi-official letters 
Answer:- TRUE 
 
Question:- Electronic bulletin boards are used as new technologies 
Answer:- TRUE 
 
Question:- Memorandums are usually initiated by the writer rather than signed 
Answer:- TRUE 
 
Question:- Usually direct messages try to overcome reader’s resistance 
Answer:- TRUE 
 
Question:- Job inquiry letters are intended to keep your file active in the organization for future 
Answer:- FALSE 
 
Question:- Sometimes it is possible to accomplish several related purposed with one single message  
Answer:- TRUE 
 
Question:- Detailed outline serves well when you are one of the several people working on the assignment 
Answer:- TRUE 
 
Question:- The leader is responsible for controlling the agenda  
Answer:- TRUE 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Follow ups are not that necessary in communication 
Answer:- FALSE 
 
Question:- The goal of developing a report is to make information complex 
Answer:- FALSE 
 
Question:- Persuasive messages appeal to the reader’s sense of 
Answer:- Reasoning, Credibility, Needs of customer 
 
Question:- To find a job relevant to you 
Answer:- Consider your skills 
 
Question:- There is no perfect communication free of all barriers 
Answer:- TRUE 
 
Question:- The complimentary close of a letter must agree in tone with salutation. 
Answer:- TRUE 
 
Question:- Communication between and within groups is vital to an organization 
Answer:- TRUE 
 
Question:- ……………. between and within groups is vital to the organization 
Answer:- Communication 
 
Question:- Gulick suggested seven functional areas including directing and reporting 
Answer:- TRUE 
 
Question:- A solicited letter responds to a specific job opening publishes in a news paper 
Answer:- TRUE 
 
Question:- A ……... letter responds to a specific job opening publishes in a news paper 
Answer:- solicited 
 
Question:- Negative criticism of other group members is acceptable 
Answer:- FALSE 
 
Question:- Verbs are the powerful words because they mean some kind of action 
Answer:- TRUE 
 
Question:- Informal meetings do not require written agenda 
Answer:- TRUE 
 
Question:- Administration is an integral part of organization management profession 
Answer:- TRUE 
 
Question:- Better Human relations can be established through informal communication and exchanging views 
Answer:- TRUE 
 
Question:- One of the reasons for people submitting to conformity is that its difficult to act with complete 
independence 
Answer:- TRUE 
 
Question:- Tele prospecting is calling customers to maintain and nurture key account relationships. 
Answer:- FALSE 
 
Question:- Tele coverage means taking order from catalogue or ads and outbound calling 
Answer:- FALSE 
 
Question:- Written communication is a two way process 
Answer:- TRUE 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Policies and directives are more formal than other internal communication 
Answer:- TRUE 
 
Question:- Positive meaning of color purple is prosperity 
Answer:- FALSE 
 
Question:- Visual impairment does not hinder the reception of message 
Answer:- FALSE 
 
Question:- When more than one message is sent on the same subject, there is a good possibility of 
contradictions 
Answer:- TRUE 
 
Question:- Oral approach is useful when presenting controversial information 
Answer:- TRUE 
 
Question:- The discontinuities in your job profile is not evident if you use a traditional resume 
Answer:- FALSE 
 
Question:- Negative meaning of red is devil 
Answer:- TRUE 
 
Question:- For willing and co-operative audience, your message should follow 
Answer:- Vote of thanks 
 
Question:- Whatever we feel is immediately reflected in the 
Answer:- Face 
 
Question:- ______________ in cost is one of the compelling motives in the introduction of new technology for 
organizational communication 
Answer:- Reduction 
 
Question:- The process of communication is 
Answer:- Irreversible,  Two way 
 
Question:- __________ is essential for communication and persuasion 
Answer:- Leadership  
 
Question:- In general, information is lost or distorted in _____ communication 
Answer:- Downward 
 
Question:- The most difficult part is _____ the opening paragraph 
Answer:- Writing 
 
Question:- Writing process deals with 
Answer:- Organizing the message 
 
Question:- A report which is based on facts is 
Answer:- Informational report  
 
Question:- A decision-oriented document prepared for top management is called 
Answer:- Troubleshooting Report 
 
Question:- The internal report used to persuade top management to approve a project is 
Answer:- Justification report 
 
Question:- Mechanical barriers in communication include 
Answer:- Bad telephone connection, Whistling loudspeakers 
 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- __________ is considered a barrier to communication 
Answer:- Noise 
 
Question:- ________ is an example of psychological noise 
Answer:- Egotism 
 
Question:- Back orders refers to orders like 
Answer:- No order sent, Partial order sent 
 
Question:- _____ could be a hindrance in understanding a message 
Answer:- Physical impairment 
 
Question:- One of the big hindrances in the communication process is 
Answer:- Noise 
 
Question:- Writing is ______________. 
Answer:- An Art 
 
Question:- _____________ communication is the exchange of information and feeling in which people 
communicate when together 
Answer:- Personal 
 
Question:- Negotiation is the most effective communication strategy when there is 
Answer:- Coherency 
 
Question:- The various types of enclosure styles are 
Answer:- Enclosure, Enclosures (3), Enclosures: resume 
 
Question:- Following The don’ts of conducting an interview are 
Answer:- Ask a series of question, Put same question to different candidate, Loose your temper 
 
Question:- The things you must do while conducting an interview is 
Answer:- Ask only one question at a time 
 
Question:- Following The do's for conducting an interview are 
Answer:- Ask only one question at a time, Use plain language, Listen carefully to candidate 
 
Question:- ______ interviews discuss progress towards predetermined standards or goals 
Answer:- Evaluation 
 
Question:- …………...stage carries out the final details of communication 
Answer:- Execution 
 
Question:- A problematic job in communication is 
Answer:- Developing messages 
 
Question:- American Management Association suggested 
Answer:- Examine true purpose, Follow up, Clarify ideas 
 
Question:- Good reports have 
Answer:- Accurate information, Good judgment, Responsive format, style and organization 
 
Question:- The mind enables us to 
Answer:- Interpret the sound  
 
Question:- Children are sensitive to 
Answer:- Face-to-face conversation 
 
Question:- The firm may also delegate the authority of signing letters to an officer by executing a legal instrument 
called            Answer:- Power of attorney 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- If _____ line is used, place date line immediately below address 
Answer:- standard address  
 
Question:- Lack of reflection is 
Answer:- Disorganized communication 
 
Question:- In the process of Business communication, _________ is the third step 
Answer:- Revising 
 
Question:- To become a better communicator 
Answer:- One must analyze situation, Provide logical reasoning, Resolve conflicts 
 
Question:- Our brain is capable of processing …………. Words a minute 
Answer:- 500 to 750 words a minute 
 
Question:- The different types of questions asked in an interview are 
Answer:- Open-ended questions, Direct open-ended questions, Close-ended questions 
 
Question:- _____ is the core of business communication as it is an action-oriented affair. 
Answer:- Feedback 
 
Question:- The situations calling for authoritarian decision making are 
Answer:- Crisis, Lack of knowledge 
 
Question:- Outline will guide you to ____ in a systematic way 
Answer:- Communicate 
 
Question:- American Management Association prepared the 
Answer:- Ten Commandments of Effective Communication 
 
Question:- Arrangement of documents is 
Answer:- Formatting 
 
Question:- Middle information section expresses 
Answer:- Interest in the request 
 
Question:- Long reports are used by 
Answer:- engineers, scientists, business executives  
 
Question:- Looking at a trend would indicate whether a person is 
Answer:- progressing, regressing, steady 
 
Question:- The goal of the meeting is to get all the participants to 
Answer:- Share Information 
 
Question:- The acronym www stands for 
Answer:- World Wide Web 
 
Question:- Elements of a communication process are 
Answer:- Channel, Decoding, Communicator 
 
Question:- The purposes solved by defining the structure of interviews are 
Answer:- Informational Purpose, Analytical purpose, Persuasive Purpose  
 
Question:- Building rapport can take the forms of 
Answer:- Language, Capture attention 
 
Question:- Rapport could be built by 
Answer:- Complimenting, Anecdotes, Quotations 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The medium that enables message transfer is 
Answer:- Channel 
 
Question:- _____ messages with direct approach are easiest to write 
Answer:- positive 
 
Question:- Achieving better organization of the message is 
Answer:- two-step process:  
 
Question:- Employee morale can be studied periodically by 
Answer:- Informal meetings, Questionnaires 
 
Question:- While searching for a job, one must ask himself 
Answer:- Where do I want to live?, What do I want to do in life?, Who do I want to work for? 
 
Question:- Values that effect career choice includes 
Answer:- Work enjoyment, Work condition, Work of importance to others 
 
Question:- The staff may need guidance in following instruction. This is an example of 
Answer:- You’ attitude 
 
Question:- _____ is a part of psychographics 
Answer:- Attitude 
 
Question:- Direct statement of the request refers to 
Answer:- Main Idea, b) Necessary details 
 
Question:- Executive letter head bears the ______ of the person who is within the organization 
Answer:- Name 
 
Question:- Non-verbal communication using eye movements is  
Answer:- coalesces 
 
Question:- A report is a formal statement which is written for a ________ audience 
Answer:- Specific 
 
Question:- A positive message conveyed to the receiver is _______ 
Answer:- Good news 
 
Question:- Functions of a manager include 
Answer:- Planning, Organizing, Staffing 
 
Question:- The middle part of a message is typically 
Answer:- the longest section of a routine 
 
Question:- _____________ are provided so that the visitors can navigate specific areas of interest  
Answer:- Hyperlink 
 
Question:- In direct approach the reaction of the audience is 
Answer:- Receptive 
 
Question:- In direct approach 
Answer:- The main idea comes first followed by the evidence 
 
Question:- Complimentary close is a _____ way of ending the letter 
Answer:- Polite 
 
Question:- Secondary sources are ______ reports 
Answer:- Second hand 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Secondary source give a form of reference to research which is 
Answer:- Theoretical, Conceptual 
 
Question:- Sending message to an unknown audience requires the knowledge of 
Answer:- Needs of receiver 
 
Question:- A channel is the 
Answer:- Method for delivering message , Medium of delivering message 
 
Question:- Be conscious of other people’s ______ 
Answer:- Customs 
 
Question:- To be a successful communicator, one should know  
Answer:- Needs of people 
 
Question:- The communication process has forms like 
Answer:- Transmission Model, Reciprocal Model, Assumption Model 
 
Question:- According to Joseph De Vito, functions of silence are 
Answer:- To allow the speaker time to think, To isolate one’s self, To hurt someone, To prevent further 
communication, To communicate emotional responses, To say nothing 
 
Question:- During planning for career path 
Answer:- Consider your skills, Consider your interests, Consider your work 
 
Question:- Business communication involves 
Answer:-  Organization and external members 
 
Question:- A Report includes _____ 
Answer:- Judgment 
 
Question:- Universalisms believe what is good can be applied 
Answer:- Everywhere 
 
Question:- While dealing with Universality one should 
Answer:- Be rational, Seek fairness 
 
Question:- Universal facial expressions are used to show 
Answer:- Happiness, Fear, Sorrow 
 
Question:- Business organization communicates internally to its workers as 
Answer:- Job assignments, Understanding of authority, Decision making powers 
 
Question:- Communication is a revolution due to information superhighway, according to 
Answer:- Gates 
 
Question:- A formal work plan may include 
Answer:- Statement of problem, Statement of purpose, Discussion 
 
Question:- A ______ communication establishes and builds lasting relationships between people 
Answer:- Two way 
 
Question:- The process of testing variables involves 
Answer:- Quantifying 
 
Question:- The various types of averages are 
Answer:- mean, median, mode. 
 
Question:- The form of communication which include horizontal and diagonal flow of information can be termed 
as          Answer:-   Crosswise communication 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Low context culture refers to 
Answer:- Direct verbal communication 
 
Question:- Data based factors include 
Answer:- Audience age, Income, Marital status 
 
Question:- _____ reports are generally less formal than external reports 
Answer:- Internal 
 
Question:- According to Barnard the first function of an executive is 
Answer:- Communication 
 
Question:- Hand written note gives a 
Answer:- Personal touch 
 
Question:- Various ways of building buffers are 
Answer:- Agreement, Appreciation, Co-operation 
 
Question:- If a message proposes radical shift of ideas then it should be presented in  
Answer:- A meeting 
 
Question:- In business, communication often occurs between people with differences in 
Answer:- function, status, allegiance 
 
Question:- ______ close ends the message in a prosperous role 
Answer:- Positive 
 
Question:- _____ is a statement by a credible person 
Answer:- Testimony 
 
Question:- A _____ message helps the audience to understand the message 
Answer:- Well-organized 
 
Question:- Indian approach towards work is believed to be 
Answer:- Informal 
 
Question:- _________ is the capacity and degree to which the group remains together 
Answer:- Cohesiveness 
 
Question:- Cohesiveness is the capacity and degree to which the group remains together. 
Answer:- TRUE 
 
Question:- Conclusion includes the following except 
Answer:- Humor 
 
Question:- ______ is typically used when there is a need to organize numeric data 
Answer:- Microsoft excel 
  
Question:- The e-commerce facility that facilitates the links among the members of organization is termed as 
Answer:- Intraorganizational 
 
Question:- General purpose of a message is 
Answer:- To inform, To collaborate, To persuade 
 
Question:- Attention line is generally 
Answer:- Underlined 
 
Question:- Summarizing the main points includes 
Answer:- Restating the main points, Outlining the next steps, Ending on a positive note 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Meetings are useful to 
Answer:- Help in decision making, Trigger new ideas,  Diversity and cross fertilization  
 
Question:- Proof reading involves checking of 
Answer:- Content, Typographical errors, Format errors 
 
Question:- Some important e-communication tools are 
Answer:- e-commerce, Email, Internet 
 
Question:- Message centered negative response 
Answer:- Conveying bad news about goods, Providing negative information, Revealing bad news about 
operations 
 
Question:- Competitive communication demands the use of the methods of ____ 
Answer:- Negotiation 
 
Question:- Formal bargaining situations are developed when issues require 
Answer:- deliberation and confrontation over time 
 
Question:- Most organizations recognize that documents appearance acts as an 
Answer:- Expression of company’s image 
 
Question:- An effective introduction includes 
Answer:- Humor 
 
Question:- Objectives of business communication are 
Answer:- Advice, Counseling 
 
Question:- A report that gives the person a set of options based on analysis and relevant  
Answer:- Decision report  
 
Question:- A bad quality paper can be ______ 
Answer:- Counter productive  
 
Question:- Information technology has increased the dependency of business on technology and has made the 
decision making process 
Answer:- Faster 
 
Question:- In corporate world work and personal lives are 
Answer:- Separated 
 
Question:- One should avoid saying ‘NO’ at the 
Answer:- Beginning 
 
Question:- Participants share some common goal, interest or benefit by holding _____ in the group 
Answer:- Membership 
 
Question:- ______ extends the form of communication to external stakeholders 
Answer:- extranet 
 
Question:- Phases of communication are 
Answer:- The Sender has an Idea, Idea Becomes a Message, Message is transmitted, 4. Reception of the Message, 5. 
Feedback 
 
Question:- Preparing for meeting includes 
Answer:- Determining the Purpose, Selecting the Participants, Setting Agenda, Preparing the Location, 
 
Question:- Various ways of viewing a leader are 
Answer:- Style, Situational, Functional 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Objectives of communication are 
Answer:- Information, Motivation, Education 
 
Question:- The steps of planning formal reports are 
Answer:- Identify the problem, Decide on areas to investigate, Determine the scope of the report, Plan the 
research or data gathering, Develop a preliminary outline, Collect the data, Analyze data, draw conclusions, and 
make recommendations 
 
Question:- Analytic reports contains 
Answer:- Interpretation, Analysis, Conclusion 
 
Question:- Content words __________ 
Answer:- Multidimensional 
 
Question:- A message channel can be 
Answer:- Oral, Written 
 
Question:- The most commonly used presentation software is 
Answer:- Microsoft Power point 
 
Question:- During oral communication one should be open minded 
Answer:- TRUE 
 
Question:- The people who are directly addressed are called …………….. Audience. 
Answer:- Primary 
 
Question:- Audience participation often takes the form of comments and questions  
Answer:- TRUE 
 
Question:- Audience participation often takes the form …………. 
Answer:- comments and questions  
 
Question:- To ensure attention a letter is addresses to a particular person 
Answer:- By name, By post 
 
Question:- Dependence on words for communication in U.S. 
Answer:- High Text 
 
Question:- Agreement made orally in Japan 
Answer:- Binding 
 
Question:- Agreement made in writing in U.S. 
Answer:- Binding 
 
Question:- Attention to detail U.A.E. 
Answer:- Low 
 
Question:- Another name for non-directive communication is ……….. 
Answer:- Upward 
 
Question:- The central advantage of e-mail is that it enables the instant transfer of messages  
Answer:- TRUE 
 
Question:- Hearing disorders or illness etc fall into the category of ________ noise 
Answer:- Physiological 
 
Question:- For short or routine size letters, we may use ………. Paper. 
Answer:- A5 
 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- For short and routine letters we may use A4 size paper 
Answer:- FALSE 
 
Question:- Under proxemic categories public space is 
Answer:- 12 feet 
 
Question:- A Message in a communication should be 
Answer:- Brief 
 
Question:- The basis for selling any ongoing service is 
Answer:- Continuance 
 
Question:- writer-reader relationship depends on the factors such as 
Answer:- Relative status, Distance, Interpersonal relations 
 
Question:- Research and investigation profession requires negotiation 
Answer:- FALSE 
 
Question:- Important C's of communication are 
Answer:- Candid, credible, coherent 
 
Question:- An application letter is another form of a sales letter. 
Answer:- TRUE 
 
Question:- The purpose of counseling interviews is to deal with 
Answer:- personal problems 
 
Question:- The conflict may arise due to 
Answer:- Difference in goals, diverse financial interest, Contradictory group loyalities 
 
Question:- What is needed is not mere information but 
Answer:- relevant information 
 
Question:- A reader's stance can be 
Answer:- resistant and cooperative 
 
Question:- One way to determine the most effective emotional appeal is to analyse readers according to the ………. of  
needs. 
Answer:- hierarchy 
 
Question:- The causes for techno stress can be 
Answer:- Challenge to learn new technology, Changes to existing work routine, Meeting deadlines 
 
Question:- A receiver of a message has to encode the message 
Answer:- FALSE 
 
Question:- The attributes of human thinking can be 
Answer:- Existence, Desirability, Feasibility 
 
Question:- What does a Letters carry from one person to another 
Answer:- Communication 
 
Question:- While talking We want to demonstrate our  
Answer:- Knowledge base 
 
Question:- Routine or neutral messages could be in the form of 
Answer:- announcements 
 
Question:- ……… is a form of routine or neutral message  
Answer:- announcements 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The ………….. of the application letter should contain information that would help develop the interest of the 
prospective employer 
Answer:- body 
 
Question:- …………….. is the very essence of group interaction 
Answer:- Conflict 
 
Question:- ……………… is the relation of causes to effects and effects to causes 
Answer:- Causality 
 
Question:- The basic types of communication are 
Answer:- Formal, informal 
 
Question:- Work Condition values might include : 
Answer:- Time Freedom  
 
Question:- ………… repots are prepared in response to unique situation 
Answer:- Special 
 
Question:- The …………….. you provide, the more conclusive your case would be 
Answer:- Evidence 
 
Question:- Routine reports are prepared 
Answer:- Annually, Daily, Weekly 
 
Question:- Man can only speak 
Answer:- 120 to 150 words a minute 
 
Question:- A negative message of colour blue is  
Answer:- Doubt 
 
Question:- If a message contain too much information, the receiver can get confused 
Answer:- TRUE 
 
Question:- The characteristics that an employee looks in a jobs are: 
Answer:- Job security, Interesting work, Opportunity to learn and grow 
 
Question:- Written communication is a direct communication 
Answer:- FALSE 
 
Question:- The barrier to communication is called________ 
Answer:- Noise 
 
Question:- When the answer is positive, do not use a direct plan 
Answer:- FALSE 
 
Question:- Feedback message is 
Answer:- the core part of business communication which is an action oriented affair 
 
Question:- Two way communication 
Answer:- establishes and builds lasting relationships 
 
Question:- One way communication 
Answer:- informs the receiver 
 
Question:- Effective communication is dependent on 
Answer:- the knowledge level of the receiver 
 
Question:- Editing is the process of modifying a document to increase  …………. 
 Answer:- effectiveness 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The characteristics of Cohesiveness of a group are 
Answer:- more extensive, greater influence over members, Effective goal achievement 
 
Question:- House journals are a type of oral communication 
Answer:- FALSE 
 
Question:- Middle informational section express 
Answer:- interest in the request 
 
Question:- Courteous close express 
Answer:- Goodwill 
 
Question:- Recommendation letter includes only 
Answer:- factual information 
 
Question:- writing a letter to the successful candidate is a  
Answer:- Pleasure 
 
Question:- Topical system uses a small set of headings to identify standard ways of thinking about any subject. 
Answer:- TRUE 
 
Question:- Our minds are always  
Answer:- closed 
 
Question:- …………… is the established way of approaching an occasion for speaking or writing 
Answer:- Communication convention  
 
Question:- Document planning is affected by 
Answer:- Physical and Emotional distance 
 
Question:- When the answer is positive, use 
Answer:- Direct plan 
 
Question:- One common aim of all analytical reports is to guide the reader toward a …….. 
Answer:- decision. 
 
Question:- Reader centered message give details about an organization’s operation 
Answer:- FALSE 
 
Question:- The reasons for verbal aggressiveness are 
Answer:- Psychopaths, • Desperation, • Dislike of others 
 
Question:- Advertising materials like leaflets,giveaways,labels are included in house journals. 
Answer:- FALSE 
 
Question:- To motivate means 
Answer:- to cause to act 
 
Question:- The reports in the form of brief names that describes the decision during meeting is called 
Answer:- Personal activity reports 
 
Question:- According to a Chinese sage, Speech is difficult but Silence is  
Answer:- impossible 
 
Question:- Initial audience is the people who first receive the message 
Answer:- TRUE 
 
Question:- "you" attitude sentence sound  
Answer:- empathy with audience 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The reports can have components like 
Answer:- Title page, table of content 
 
Question:- In business communication one must communicate  
Answer:- Individual and representative 
 
Question:- a statement that puts the audience at ease is called 
Answer:- Buffer 
 
Question:- Qualities desirable in a communication and persuasion profession are 
Answer:- Training, Negotiation, teaching 
 
Question:- Support materials includes 
Answer:- Static’s, Explanation, Visual aids 
 
Question:- Logical structure is used for Informational assignments  
Answer:- TRUE 
 
Question:- The Expectations of the Employers met by the interview are 
Answer:- Aptitude,  Attitude 
 
Question:- Maslow's Social Affiliation means 
Answer:- Need to belong 
 
Question:- A Topical system uses 
Answer:- A small set of heading 
 
Question:- Audience need a 
Answer:- Frame of Reference  
 
Question:- Related to the idea of belonging is alienation 
Answer:- FALSE 
  
Question:- In the West ………. policy is widely use 
Answer:- hire-n-fire 
 
Question:- The pull strategy can be implemented by 
Answer:- Regular e-mail contact, Prompt response to queries, Provide a medium for personal contact   
 
Question:- The function of conclusion are 
Answer:- Summaries message, Broader context, Specific future action 
 
Question:- Positive side of your message will show  
Answer:- Your senility 
 
Question:- The impact of bad news can be reduced by 
Answer:- Limiting space devoted to it 
 
Question:- The Internet differs from other forms of customer communication in that it requires the individual to make the 
first move, this is called as 
Answer:- pull strategy 
 
Question:- Emotionally appeals can also focus on  
Answer:- hope, pride, honors  
 
Question:- A Ceremonial presentation includes 
Answer:- Tribute, Inspiration, Celebration 
 
Question:- In ……….. The listener tends to listen to some topics and omits others  
Answer:- Abstracting 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Repeat the context of the visual when you comment on it 
Answer:- FALSE 
 
Question:- Highlight Assumptions model is also known as 
Answer:- Cooperative Principle 
 
Question:- The disadvantage of using slides is 
Answer:- Technical needed 
 
Question:- …………….. are essential management tool 
Answer:- Reports 
 
Question:- Hand written note gives a  
Answer:- Personal touch 
 
Question:- As per Newman and Summer Communication is the Exchange of 
Answer:- Facts , Opinion , Emotions 
 
Question:- Circulating the minutes is the task of the chairperson. 
Answer:- TRUE 
 
Question:- Group norms are standards that define appropriate behavior of its members as well as that of the outsiders 
Answer:- TRUE 
 
Question:- To convey the bad news about orders the overall strategy should be 
Answer:- Direct plan 
 
Question:- The purposes of presentation are 
Answer:- general, specific 
 
Question:- One should hide behind company's policy 
Answer:- FALSE 
 
Question:- A report describing things, people and events is called 
Answer:- status report 
 
Question:- …………. Is the act of making a subject comprehensible 
Answer:- Explanation 
 
Question:- A …….. Style of decision making is one in which there is minimal involvement by the group leader 
Answer:- laissez 
 
Question:- An Authoritarian Style of decision making is one in which a leader hands down a decision to a group 
Answer:- TRUE 
 
Question:- c's of communication 
Answer:- consistent 
 
Question:- Ten Commandments  
Answer:- American Management Association 
 
Question:- interferences in communication could be due  
Answer:- Noise 
 
Question:- Feedback 
Answer:- openness 
 
Question:- Specific purpose of a business message can be 
Answer:- Presenting sales figures 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Disciplinary interviews are aimed to 
Answer:- Comply the employee by rules 
 
Question:- One major type of goal can be 
Answer:- Relational Goals  
 
Question:- …………...is a French word meaning to summarize 
Answer:- Resume 
 
Question:- An alternate suggestion in a close is 
Answer:- Action close 
 
Question:- Poor listening is the result of  
Answer:- psychological barriers 
 
Question:- Poor listening is the result of  
Answer:- Narrow range of vocabulary 
 
Question:- The functions of manager are 
Answer:- Planning , Organizing , Staffing 
 
Question:- In the West nepotism is higher than India 
Answer:- FALSE 
 
Question:- Various layers of communication are called  
Answer:- filters  
 
Question:- Letters of application and their accompanying resumes can be  
Answer:- solicited or unsolicited 
 
Question:- Letter of application can be 
Answer:- solicited or unsolicited 
 
Question:- Observations make use of our five senses. 
Answer:- TRUE 
 
Question:- The participants in a group share some common goal or interest by holding membership in the group 
Answer:- TRUE 
 
Question:- With information our listing becomes 
Answer:- Distractive 
 
Question:- Crossing one's ankles is considered rude in 
Answer:-  Indonesia, Thailand, Syria 
 
Question:- managers like 
Answer:- Facts, Whole story, Understandable language 
 
Question:- Informal bargaining is prevalent when situations are 
Answer:- not often repeated 
 
Question:- The purpose of question and answer chain is to clarify 
Answer:- main idea of the report  
 
Question:- ……………. Require the interviewee to offer an opinion 
Answer:- Open-ended questions  
 
Question:- Problem are identified and resolved by applying ………… 
Answer:- problem-solving techniques 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- ………… is the use of electronic information technology for business transactions  
Answer:- E-commerce  
 
Question:- E-commerce is the use of electronic information technology for business transactions  
Answer:- TRUE 
 
Question:- Initial Audience 
Answer:- To whom message is directed 
 
Question:- Primary Audience  
Answer:- To whom message is addressed 
 
Question:- Secondary Audience  
Answer:- Who message doesn't affect 
 
Question:- Other Audience  
Answer:- Who are related to the message in some way 
 
Question:- The goals of tone during a negative message delivery is 
Answer:- firm decision 
 
Question:- A resume containing your educational background and work experience is called 
Answer:- traditional resume  
 
Question:- Feedback is immediate in business organization 
Answer:- TRUE 
 
Question:- When bargaining breaks down it develops into a 
Answer:- conflict 
 
Question:- Motivational strategies include linking the topic and thesis statement to listener's life.  
Answer:- TRUE 
 
Question:- ………..include linking the topic and thesis statement to listener's life.  
Answer:- Motivational strategies  
 
Question:- Provide relevant ……….. to prove your claim 
Answer:- evidence 
 
Question:- Maslow's Hierarchy of Needs talks about 
Answer:- Security, Esteem, Affiliation 
 
Question:- Lack of reflection  
Answer:- Illogical results 
 
Question:- Guess work  
Answer:- irrelevant information 
 
Question:- Not applying mind 
Answer:- Information is ignored 
 
Question:- Not sure of oneself 
Answer:- Poor presentation skills 
 
Question:- messages can cause  
Answer:- emotional conflict 
 
Question:- While sending only part of the order we can send 
Answer:- good news and bad news 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The …….. of the message is continually changed and refined  
Answer:- Content 
 
Question:- Effectiveness of a meeting depends upon the  …...of the chairperson 
Answer:- adept leadership 
 
Question:- characteristics of Informative presentations are 
Answer:- accurate, clarity, meaningful, memorable 
 
Question:- PRIDE model DEPICTS FACTORS LIKE 
Answer:- Purpose, Impact, Design 
 
Question:- Formal reports are results of 
Answer:- Careful Investigation, Sound thinking 
 
Question:- Companies should have resources to deal with extra orders they may receive by way of their website 
Answer:- TRUE 
 
Question:- Style is the way using words to achieve  
Answer:- Tone and impression 
 
Question:- A …………. lists your educational background and work experience  
Answer:- traditional resume   
 
Question:- The …….. resume lists your education and job experience in a more organized manner tan traditional 
resume 
Answer:- functional 
 
Question:- Periodic reports are usually written in 
Answer:- memo format  
 
Question:- editing is  
Answer:- a craft  
 
Question:- Evaluation interviews require critical and empathic listening skill 
Answer:- TRUE 
 
Question:- One of the most critical elements of a survey is ………… 
Answer:- questionnaire 
 
Question:- The different Styles of Group Participation for Decision-Making are 
Answer:- Authoritarian, Laissez-Faire, Participative 
 
Question:- Emotional needs appeal can focus on  
Answer:- hope, pride, honors  
 
Question:- Some letter heads contain two lines to indicate ……. 
Answer:- References 
 
Question:- Exchange of feelings interviews include 
Answer:- Evaluation interviews, Counseling interviews 
 
Question:- The most commonly used e-communication tools is 
Answer:- email* 
 
Question:- All companies use printed memorandum stationary for processing memorandum. 
Answer:- FALSE 
 
Question:- By trying to identify potential problems at the very beginning it is possible to rectify it for future use 
Answer:- TRUE 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- content words can also be…………… words 
Answer:- Abstract 
 
Question:- …………….. orders are given when the nature of the work is very important  
Answer:- written 
 
Question:- One should state the bad news  
Answer:- negatively 
 
Question:- The major cause for industrial espionage is 
Answer:- information 
 
Question:- The dynamic properties that make group and organizational communication valuable are responsible for 
Answer:- personal conflict/ potential conflict* 
 
Question:- To the reader positive message conveys 
Answer:- Good news 
 
Question:- The Table of content has following Functions 
Answer:- Nature of topics, logical arrangement  
 
Question:- Conformity is disagreement with a set of ideas, rules, or principles 
Answer:- FALSE 
 
Question:- The Internet not only makes other organizations vulnerable, but also exposes your organization to the 
competitors 
Answer:- TRUE 
 
Question:- Physical movement of arms, legs etc are known as ________ 
Answer:- Gestures 
 
Question:- F for FCR 
Answer:- findings 
 
Question:- C for FCR 
Answer:- conclusio 
 
Question:- R for FCR 
Answer:- recommendation 
 
Question:- The plan to say NO depends on the relation with the customer 
Answer:- FALSE 
 
Question:- Various Problems in understanding the message are 
Answer:- Different cultural background, b) Different interpretation of words, emotional reaction 
  
Question:- A Good writer of recommendation letter will avoid value judgement 
Answer:- TRUE 
 
Question:- Greeting a person when you meet is analogous in a letter to 
Answer:- Salutation 
 
Question:- The process of converting the message into thought is called 
Answer:- Decoding 
 
Question:- Poor quality of a paper may ………… a recipient   
Answer:- offend 
 
Question:- the most effective way to reach the intended audience in a presentation is 
Answer:- face to face communication  
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- As per Edward Hall culture is  
Answer:- communication 
 
Question:- Listening intently 
Answer:- raises the level of communication 
 
Question:- Listening intently ………………    the level of communication 
Answer:- raises 
 
Question:- RIDE Model was developed by 
Answer:- T. Yardman & Patricia B 
 
Question:- The types of software used in business communication are 
Answer:- Database management software, • Project planning, • Groupware 
 
Question:- Question could take forms of  
Answer:- Scale, Checklist, Ranking 
 
Question:- Informational reports are organized around  
Answer:- facts; Conclusion 
 
Question:- Interviews are a planned conversation between two people 
Answer:- TRUE 
 
Question:- A conversation between two people is called 
Answer:- interpersonal communication 
 
Question:- Direct statement of the request refers to 
Answer:- the Main Idea 
 
Question:- For favorable response 
Answer:- The tone is important 
 
Question:- your message should follow 
Answer:- Direct or deductive plan 
 
Question:- middle section 
Answer:- Give details of the request 
 
Question:- The …….. Should indicate the content of the message 
Answer:- Body 
 
Question:- Time management is imperative for a …………… job 
Answer:- Organization Management 
 
Question:- Do not combine drafting with revising 
Answer:- TRUE 
 
Question:- Your ………….. You from the way you write the message 
Answer:- Judge 
 
Question:- When you write negative message you can use 
Answer:- Inductive approach, Deductive approach 
 
Question:- A common way to conduct research is to interview naives  
Answer:- TRUE 
 
Question:- Technology in communication process  
Answer:- e-communication  
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- System of network computers 
Answer:- Internet 
 
Question:- Gives cyber presence 
Answer:- Static website 
 
Question:- encourage two-way communication  
Answer:- interactive website 
 
Question:- Direct approach is 
Answer:- deductive, Logically 
 
Question:- The various ways to collect primary data 
Answer:- Observation, survey, Experiments 
 
Question:- The different types of E-commerce are 
Answer:- inter organizational, retail, intra organizational. 
 
Question:- . Psychologists study  
Answer:- individual behaviour 
 
Question:- Educating the Public in  the form of advertising can influence customers 
Answer:- TRUE 
 
Question:- Resume' is a French word meaning to memories 
Answer:- FALSE 
 
Question:- Define the purpose of message is 
Answer:- Planning 
 
Question:- Listening is the mother of  
Answer:- Speaking 
 
Question:- Communication involving the organization and the external agencies is called …………….. 
Answer:- inter-organizational  
 
Question:- One should present hypothetical evidence in a report 
Answer:- FALSE 
 
Question:- The essential element for this transmission is a  
Answer:- Medium 
 
Question:- The various types of letter formats are 
Answer:- Block format, • Modified block format, AMS format 
 
Question:- The information in a message must meet the reader 
Answer:- Need 
 
Question:- In western culture relationships are compartmentalized  
Answer:- TRUE 
 
Question:- The use of electronic information technology for business transactions is termed as 
Answer:- E-commerce  
 
Question:- ……………… also enables some employees to make the decision to work away from the office  
Answer:- E-communication  
 
Question:- Issues being governing the use of e-communication are 
Answer:- Information flow, Organizational structure, Storage and Retrieval  
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Gestures are 
Answer:- cultural based 
 
Question:- Positives of colour red are 
Answer:- Life, passion, liberty 
 
Question:- ARRANGING MEETINGS include elements such as 
Answer:- Purpose, Participants, Location  
 
Question:- A report contains conclusions reached by the writer 
Answer:- TRUE 
 
Question:- ………… means common characteristics or distinguishing characteristics of a thing as group of things 
Answer:- Genius 
 
Question:- A person's self-interest is dominant as long as one takes care of  
Answer:- oneself 
 
Question:- In WASP the alphabet A stands for 
Answer:- Acquiring 
 
Question:- The reason to write a report is to answer a main question. 
Answer:- TRUE 
 
Question:- ……………… are indispensable when you don't want to do anything 
Answer:- Meeting 
 
Question:- Culture is nothing but 
Answer:- Understanding of belief 
 
Question:- favorable attitude towards the total transaction can be encouraged by 
Answer:- A strong and positive close  
 
Question:- Most people in a business organization …………… 
Answer:- pressed for time 
 
Question:- letter of application consists of  
Answer:- Opening, body, close 
 
Question:- The Style of decision making in which there is minimal involvement by the group leader is called 
Answer:- liaises faire 
 
Question:- Informational reports have uses like 
Answer:- Monitoring, controlling 
 
Question:- A number of wordings are available complementary close are 
Answer:- faithfully, obediently, respectfully  
 
Question:- Communication can be best achieved by familiar words. 
Answer:- TRUE 
 
Question:- Writer-centered negative response is  
Answer:- Expressing inability to honors routine requests, Declining invitations, Refusing to write letters of 
recommendation 
 
Question:- Planning the direct mail package can be done 
Answer:- Determining the main idea 
 
Question:- Attention  
Answer:- positive opening 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
 
Question:- Interest 
Answer:- central selling point 
 
Question:- Desire 
Answer:- Enlist the appeals  
 
Question:- A face-to-face communication is bester than e-communication when 
Answer:- Issues are complex, • Conflict is involved, • Reducing uncertainty  
 
Question:- The best way to control ……………. is to become a better communicator 
Answer:- verbal aggressiveness  
  
Question:- The best way to control is to become a better  
Answer:- communicator 
 
Question:- If the audience is sceptical or hostile one may adopt 
Answer:- indirect approach 
 
Question:- Oral presentation 
Answer:- extempore 
  
Question:- caremonial presentation 
Answer:- Tribute 
 
Question:- informative presentation 
Answer:- Emphasis importance 
 
Question:- Visual presentation 
Answer:- single declarative statement 
 
Question:- Written communication is not useful where the people ……… 
Answer:- Illiterate 
 
Question:- A low cohesive group exerts greater influence over its members that a high cohesive group 
Answer:- FALSE 
  
Question:- Member satisfaction is greater in high cohesive than in a low cohesive group 
Answer:- TRUE 
 
Question:- Email increases the cost of transfer 
Answer:- FALSE 
 
Question:- The ………… should indicate the content of the message 
Answer:- Body 
 
Question:- Listening is completely influenced by 
Answer:- Internal motivation  
 
Question:- ………… is the most important aspect of arranging meeting 
Answer:- Agenda 
 
Question:- Grabbing close customer attention can lead to 
Answer:- Promotion 
 
Question:- When you need to know something about to know make a direct request 
Answer:- TRUE 
 
Question:- Frame of Reference describes 
Answer:- Expectation of audience, outline to audience, Guideline to audience 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Linguistic and cultural barriers are 
Answer:- Difference in languages , Difference in Sikhs And Muslims culture  
 
Question:- For smaller print orders of the letter head one should go for 
Answer:- screen printing 
 
Question:- The first step in reception of message is  
Answer:- decoding 
 
Question:- In indirect approach 
Answer:- the evidence comes before the main idea, Only main idea occur 
 
Question:- Portfolios 
Answer:- Displays assets 
 
Question:- Follow-up letter 
Answer:- keep file active 
 
Question:- Application letter 
Answer:- sales letter 
 
Question:- Resume 
Answer:- One page information 
 
Question:- Direct approach 
Answer:- deductive 
 
Question:- Indirect approach 
Answer:- Induductive 
 
Question:- You' attitude 
Answer:- Empathy with audience 
 
Question:- Composing process 
Answer:- style 
 
Question:- Indirect approach is  
Answer:- Inductive 
 
Question:- Kinesis means different things in different cultures 
Answer:- TRUE 
 
Question:- Internet is considered as the public face of the organization  
Answer:- TRUE 
 
Question:- A management can solve its problems through 
Answer:- Permitting open discussion 
 
Question:- For larger print orders of the letter head one should go for 
Answer:- Offset printing 
 
Question:- sales letters are considered as legal contracts 
Answer:- TRUE 
 
Question:- …………..meetings are mainly concerned with persuasion, analysis, and solving problem  
Answer:- Decision making 
 
Question:- The internal reports that describe what has happened in particular period is called  
Answer:- Periodic report 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- A negative message with indirect approach is 
Answer:- deductive 
 
Question:- Reasons to be incorporated in a body should be 
Answer:- Positive, individualized, tactful 
 
Question:- Almost all letters are typed 
Answer:- single-spaced 
 
Question:- WWW stands for  
Answer:- world wide web 
 
Question:- WWW stands for World wide web 
Answer:-  
 
Question:- In the process of listing, we ought to include 
Answer:- nonverbal symbols 
 
Question:- The types of goals that give rise to conflict are 
Answer:- Content Goals, b) Relational Goals,  
 
Question:- interference in communication could be due to 
Answer:- developing the message, transmitting message, understanding message 
 
Question:- Exit interviews encourage personal gripes 
Answer:- TRUE 
 
Question:- The types of interview can be classified as 
Answer:- Exchange of information , Exchange of feelings ,  
 
Question:- Power point 
Answer:- Design presentation 
 
Question:- Excel 
Answer:- Data computation 
 
Question:- Project 
Answer:- Project planning 
 
Question:- Access 
Answer:- Manage data 
 
Question:- One must arrange questions in a ………….. Order 
Answer:- logical 
 
Question:- Acknowledgement letters do not play a role of fostering goodwill 
Answer:- FALSE 
 
Question:- Some messages are disorganized due to their 
Answer:- illogical sequence 
 
Question:- Informational report includes 
Answer:- Statements of policies and procedures 
 
Question:- PRIDE model 
Answer:- Design 
 
Question:- Reciprocal model     
Answer:- Sharing information 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Assumptions model 
Answer:- Assuming 
 
Question:- Transmission model 
Answer:- linear 
 
Question:- Data based factors include  
Answer:- audiences age, income, marital status. 
 
Question:- Time goals are announced at the end of a meeting 
Answer:- TRUE 
 
Question:- Example of environmental stress is …………. 
Answer:- Humidity 
 
Question:- reports play a very important role in business organization especially for checking performance 
Answer:- TRUE 
 
Question:- In corporate culture importance is also given to 
Answer:- dress codes 
 
Question:- The first step in ………….. is to make an offer within limits acceptable to the other bargaining party 
Answer:- negotiation 
 
Question:- repeat the content of visual while commenting on it 
Answer:- FALSE 
 
Question:- The function of company style sheets is to make that image  
Answer:- consistent 
 
Question:- Oral presentations play important roles in a company's  
Answer:- internal and external communication 
 
Question:- When decision-making is participative, the leader makes decision with the group 
Answer:- TRUE 
 
Question:- to prevent an action from taking place is achieved by the message of  
Answer:- deterrence 
 
Question:- The difference between verbal aggressiveness and argumentativeness is  
Answer:- the focus of attack. 
 
Question:- Adopt a ……….. to answer your customer of personal attention. 
Answer:- tone 
 
Question:- Various Problems in transmitting the messages are 
Answer:- acoustics, contradictions, difficulty to express idea 
 
Question:- Nouns and verbs are the most concrete words in any message 
Answer:- TRUE 
 
Question:- The type of interviews can be classified as 
Answer:- exchange of information, exchange of feelings 
 
Question:- Reader-centred negative response is   
Answer:- Responding to an inquiry with negative answers, Providing negative information, Refusing to grant requested 
credit  
 
Question:- The legal issues concerned while using e-communication are 
Answer:- • Copyright infringement, Corporate espionage,  
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- Which amoung these is most unlikely to offer an explanation 
Answer:- Providing definitions 
 
Question:- Careful listening will help us to understand 
Answer:- Message of the speaker 
 
Question:- People don't fail to plan, they plan to fail 
Answer:- FALSE 
 
Question:- The factor affecting career choice is 
Answer:- Work enjoyment 
 
Question:- straight hint of a sales message should appear in a 
Answer:- goodwill message 
 
Question:- goodwill messages have little to do with 
Answer:-  business transaction 
 
Question:- People often value praise more highly 
Answer:- than monetary rewards 
 
Question:- A message returned on the letterhead stationery becomes 
Answer:- legally binding 
 
Question:- The main purpose of the letter is to convey 
Answer:- message 
 
Question:- The body of the letter is the 
Answer:- message 
 
Question:- What does a Letters carry from one person to another 
Answer:- communication  
 
Question:- the use of voice mail, email and electronic networks in business world is termed as 
Answer:- e-communication 
  
Question:- Direct open-ended question require 
Answer:- To suggestion response 
 
Question:- the main purpose of the message is to produce a …………. 
Answer:- response 
 
Question:- the major technologies used in the world of business are 
Answer:- Teleconferencing, Home Offices , E-mail 
 
Question:- Use ………… when addressing a letter to a general audience 
Answer:- Ladies and Gentlemen 
 
Question:- Functional Resume is preferable to traditional resume when there are gaps that you do not want to highlight. 
Answer:- TRUE 
 
Question:- relative status depends on 
Answer:- job duties, rank, and persona] credibility 
 
Question:- When the problem is to discover causes then studies may be factored on the basis of ……….. 
Answer:- hypotheses 
 
Question:- The influence that space and proximity have on communication is 
Answer:- proxemics 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
Question:- The process of converting messages into thought is called 
Answer:- decoding 
 
Question:- intra-organizational communication is 
Answer:-  
 
Question:- Business reports are like bridges spanning time and space 
Answer:- TRUE 
 
Question:- The purpose of an analytical report is to convince the reader that the conclusions is valid 
Answer:- TRUE 
 
Question:- Written communication is a two way process 
Answer:- FALSE 
 
Question:- te term Communication has come from  
Answer:- Latin word communicare 
 
Question:- The body of the minutes, which follow the heading, should note the time at which the meeting 
Answer:- meeting started and ended 
 
Question:- Request are better put in written form than in spoken words 
Answer:- TRUE 
 
Question:- Request are better put  
Answer:- in written form 
 
Question:- The important consideration in writing message is to avoid  
Answer:- hurting feeling 
 
Question:- Memorandums cannot be structured in email system 
Answer:- FALSE 
 
Question:- first draft is not the complete message 
Answer:- TRUE 
 
Question:- In an interview Various areas from which questions are usually asked are 
Answer:- Academic background, • Co-curricular activities,  
 
Question:- Defining the first draft of the message is  
Answer:- Composing 
 
Question:- Circumstances that require citations are when you 
Answer:- use an entire visual, use data or information, refer to information  
 
Question:- In …….. All the parts of the letter are left aligned 
Answer:- Complete-block style 
 
Question:- The inside address of to letter and the address on the envelop are different 
Answer:- FALSE 
 
Question:- Communication can be best achieved by using familiar words 
Answer:- TRUE 
 
Question:- The manager implements the rules 
Answer:- TRUE 
 
Question:- A number of wordings available for complementary close are  
Answer:- faithfully, obediently, respectfully 
 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- In principles of communication psychology are 
Answer:- Needs determine behaviour, • Body language, • Verbal language 
 
Question:- the process of influencing or changing view is called 
Answer:- Persuasion 
 
Question:- The basic questions answered during introduction include 
Answer:- Orientation, b) Motivation, c) Rapport 
 
Question:- The basic function During the process of problem solving is to identify and solve problem 
Answer:- TRUE 
 
Question:- The purpose for formats is 
Answer:- consistency 
 
Question:- Persuasive messages has the following objective 
Answer:- Adoption, Continuance, Discontinuance 
 
Question:- Trend is all about looking for a pattern in the sales performance 
Answer:- TRUE 
 
Question:- the level at which Persuasive presentations cannot work is when 
Answer:- There is involvement 
 
Question:- High cohesive group achieves its goal more effectively than ………. Group 
Answer:- low cohesive 
 
Question:- A message should reflect an organization’s  
Answer:- priorities 
 
Question:- For longer documents establishing the main idea is not that challenging 
Answer:- FALSE 
 
Question:- A Project planning or project management software is 
Answer:- Microsoft Project 
 
Question:- Application letter could either be a solicited or an unsolicited one 
Answer:- TRUE 
 
Question:- This Expression is an idea put "in-form" to become information. It is also called 
Answer:- encoding 
 
Question:- The process of solving problem involves 
Answer:- Agenda, prepare for meeting, prepare for managing anxiety 
 
Question:- According to peter Ducker this is the most important of all the skills a person can have 
Answer:- ability to express oneself  
 
Question:- A common reason for verbal aggressiveness can be ascribed to 
Answer:- Desperation 
 
Question:- While speaking to children we must 
Answer:- look at them  
 
Question:- The types of employment related messages are 
Answer:- job inquiry letter, application form, follow up letters 
 
Question:- you should rank your information with the most 
Answer:- positive ones 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The letter of transmission contains 
Answer:- Introduction to report, • Focus on key points, call for action 
 
Question:- The interoffice memos means should be compulsorily typed on the best quality paper 
Answer:- FALSE 
 
Question:- Table of Content is a Locating device for the topics 
Answer:- TRUE 
 
Question:- The Standard Letter Parts of a business letter are 
Answer:- Inside address, 3. Reference,  
 
Question:- The third Wave is written b 
Answer:- Alvin Toffler 
 
Question:- one can put the customer at ease by 
Answer:- positive active 
 
Question:- there are basically two types of communication network in an organization 
Answer:- TRUE 
 
Question:- In the process of writing, ………. is the third step 
Answer:- revising 
 
Question:- Internal operation communication is needed to 
Answer:- Establish goals of a company, organize resource, to lead, direct and motivate 
 
Question:- The main types of reports are 
Answer:- Status and decision report 
 
Question:- typical words used in a business letter are 
Answer:- Useful, Beneficial, Advantageous 
 
Question:- Personal zone is space where all our body movements occur 
Answer:- FALSE 
 
Question:- information fatigue syndrome 
Answer:- Techno stress 
 
Question:- audience don't wants to see you, they want to see your visuals 
Answer:- FALSE 
 
Question:- Poor listening is contributed to 
Answer:- several factors 
 
Question:- Resume literally means 
Answer:- To summaries 
 
Question:- upbeat positive close can 
Answer:- builds goodwill, • offers suggestion, look toward the future 
 
Question:- Negative of colour yellow are 
Answer:- Impure Love, Cowardice 
 
Question:- Counseling interviews deal with correction of behaviors 
Answer:- FALSE 
 
Question:- The measure to reduce anxiety include 
Answer:- Bargain is normal, Schedule bargain session, bargaining is not do or die 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- According Thrill and Bovey all business letters include 
Answer:- Solution 
 
Question:- Conformity may not be necessary for group effectiveness 
Answer:- FALSE 
 
Question:- The functions of project planning software are 
Answer:- Monitor progress, Manage large projects, Allocate resources efficiently 
 
Question:- when a writer expects the readers to agree with message, it is best to present it 
Answer:- directly 
 
Question:- ………….. Is the stress caused by technology at the work place 
Answer:- information fatigue syndrome 
 
Question:- The stress caused by technology is called as 
Answer:- Techno stress 
 
Question:- To improve communication, work not on the recipient, but the utterance 
Answer:- FALSE 
 
Question:- To improve communication, work not on the uttered, but on the ………. 
Answer:- recipient 
 
Question:- Many attractive letters ………. out by sending them in bad envelops 
Answer:- loose 
 
Question:- when you are sure that your audience is willing to cooperate with you then use 
Answer:- Direct plan 
 
Question:- The Sub topics to be outlined in informational assignments are 
Answer:- order of importance, • Sequentially,  
 
Question:- Circulating the minutes is the task of the chairperson 
Answer:- TRUE 
 
Question:- The functions of conclusion are 
Answer:- summarizes your message, broader context, specific future action 
 
Question:- Presentation is a form of 
Answer:- face to face communication 
 
Question:- A ………….. letter explores the possibilities of employment  
Answer:- unsolicited 
 
Question:- The purpose of a job interview is 
Answer:- employer wants to learn about the applicant's ability 
 
Question:- The report which includes interpretation and conclusion is called 
Answer:- analytical report 
 
Question:- Courteous closing express 
Answer:-  
 
Question:- The duty of a chairpersons is to ………. 
Answer:- Follow the agenda 
 
Question:- Conventions for writing can be 
Answer:- adopted, adapted 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
Question:- One is still not ready to establish a work plan based on your preliminary outline 
Answer:- FALSE 
 
Question:- Accuracy can be best evaluated by describing ……. In concrete terms 
Answer:- Facts 
 
Question:- According to Joseph de functions of silence are 
Answer:- isolation, hurt someone, communication 
 
Question:- Ensuring audience comprehension is more difficult in face to face communication because feedback is 
Answer:- less direct and less spontaneous 
 
Question:- Buffer contains 
Answer:- appreciation for the specific order, welcome to a new customer,  
 
Question:- The ……… in your jobs profile becomes very evident while using traditional resume 
Answer:- discontinuities 
 
Question:- Education for Succession 
Answer:- formal coerce for junior employees 
 
Question:- Education for Promotion  
Answer:- orientation coerce for senior manager 
 
Question:- Education during Induction 
Answer:- code of discipline for trainees 
 
Question:- Educating the Public 
Answer:- advertising 
 
Question:- the most commonly used e-communication tool is 
Answer:- e-mail 
 
Question:- Leaders can be classified according to 
Answer:- the traits they exhibit 
 
Question:- Conflict resolution interviews are planned to 
Answer:- Cause adjustment in perception 
 
Question:- Long meetings are essential for effective interviews 
Answer:- FALSE 
 
Question:- The body of the letter is the message 
Answer:- FALSE 
 
Question:- customer's confidence can be Reinforce by a resale 
Answer:- TRUE 
 
Question:- a resume is a summary of pertinent facts about the candidate 
Answer:- TRUE 
 
Question:- People who are not addressed but who have an interest in a message are called 
Answer:- Secondary Audience 
 
Question:- AMS stands Administrative Management Society  
Answer:- TRUE 
 
Question:- The goal of a meeting is to 
Answer:- contribute to a sound decision  
 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The choice of salutation depends upon the public relationship between the writer and the reader 
Answer:- FALSE 
 
Question:- The PRIDE model was developed by 
Answer:- T. Vardaman & Patricia B. Vardaman  
 
Question:- The drawback of using a traditional resume is 
Answer:- discontinuities becomes evident  
 
Question:- The addressee's name is preceded by a 
Answer:- courtesy title 
 
Question:- The best tone for business messages is always 
Answer:- polite one 
 
Question:- A traditional resume lists your educational background and your work experience in reverse chronological order 
Answer:- TRUE 
 
Question:- A ……….. resume lists your educational background and work experience 
Answer:- traditional 
 
Question:- External operational communication facilitates  
Answer:- claims of stockholders,  concerns of the community,  regulations of government 
 
Question:- In the process of communication there is an interplay of the communicator and message with 
Answer:- audience 
 
Question:- The full form of to acronym APA is American physical Association 
Answer:- FALSE 
 
Question:- Which factor is not included in the Demographic profile of the audience 
Answer:- Ambition 
 
Question:- sequential arrangement of things means 
Answer:- organization 
 
Question:- In a job interview the candidate wants to learn about the position and the organization 
Answer:- TRUE 
 
Question:- ………. Is the most important functions of project planning software 
Answer:- Visualize your plan 
 
Question:- The fundamental objective of communication 
Answer:- Transfer of knowledge 
 
Question:- ……….. material will divert the attention of the audience 
Answer:- Irrelevant 
 
Question:- Following can be accredited as the cause of ineffective meetings 
Answer:- Incompetent Chairpersons, Cunning Chairpersons, Absence of Key Players 
 
Question:- Value-based inferred factors involve audience's perception of  
Answer:- attitude and beliefs 
 
Question:- When the audience is receptive one should one should use 
Answer:- direct approach 
 
Question:- Statistic does not include 
Answer:- collecting of numerical data  
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- The purpose of evaluation interview is 
Answer:- discuss goals for future 
 
Question:- Conflict may erupt from 
Answer:- diverse economic or financial interests 
 
Question:- An inclination to argue or a fondness for arguing is called ……. 
Answer:- argumentativeness 
 
Question:- The difficulty of writing negative message is 
Answer:- To transmit bad news clearly, • To maintain reader's goodwill 
 
Question:- The official role of a facilitator is to make sure that 
Answer:- everyone gets to talk during a meeting 
 
Question:- Factors discovered by consulting databases are 
Answer:- demographic data, geographic data, purchasing behaviour 
 
Question:- The tendency to attack other people is termed as ……….. 
Answer:- verbal aggressiveness 
 
Question:- A commonly used Database management software is 
Answer:- Microsoft's Access 
 
Question:- The identification section of a resume contains answer to the question 
Answer:- Who are you? 
 
Question:- ………….. is central for the success of any organization 
Answer:- Communication 
 
Question:- Timing is not vital in transmitting the message 
Answer:- FALSE 
 
Question:- Writer-reader relationships influence how a message is 
Answer:- interpreted 
 
Question:- a) Functional words ………….. In a given context 
Answer:- relationships 
 
Question:- One's credibility is enhanced when your document focuses on benefits 
Answer:- FALSE 
 
Question:- ……………  centered message Occurs when a reader's direct request for information meets  with a 
negative reply 
Answer:- Reader 
 
Question:- a major factors influencing encoding into ideas is 
Answer:- vocabulary 
 
Question:- Unnecessary message can backfire even if the material is excellent 
Answer:- TRUE 
 
Question:- the next step of response is action 
Answer:- TRUE 
 
Question:- one way communication informs the receiver whereas two way communication is an exchange of 
information. 
Answer:- TRUE 
 
 
EDUCATION LUCK                                     BUSINESS COMM                                   09802343890 
 
Question:- the formality requirement of proposals are always the same 
Answer:- FALSE 
 
Question:- a good writer of a recommendation letter will 
Answer:- avoid value judgment 
 
Question:- explanation is an act or process of 
Answer:- making a subject plain 
 
Question:- The term "communication" comes from 
Answer:- Latin word communicate 
 
Question:- Avoid biased language that might offend the audience 
Answer:- TRUE 
 
Question:- summarizing the main points includes: 
Answer:- establish credibility, end on a positive note 
 
Question:- routine and problem solving messages are heavy on 
Answer:- details 
 
Question:- according to this and bovine all business letters include 
Answer:- salutation 
 
Question:- before we write a report we have to decide whether the letter is to be a 
Answer:- formal report 
 
Question:- as per Edward hall , culture is  
Answer:- communication 
 
Question:- emotional appeal in Japan 
Answer:- company success 
 
Question:- recognition based on 
Answer:- group achievement 
 
Question:- material awards 
Answer:- annual bonus 
 
Question:- threats 
Answer:- loss of group membership