Calix Customer Innovations Awards 2026: 8 Winners Honored
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Calix Customer Innovations Awards 2026: 8
Winners Honored
Calix Customer Innovations Awards 2026 honor eight providers using Calix One and SmartLife to
grow ARPU, cut costs, and boost subscriber loyalty.
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Calix Customer Innovations Awards 2026; Calix One
Focus Key Phrases platform; SmartLife managed services; Calix Success;
broadband provider awards
Calix, Inc. has named the winners of the 15th annual Calix Customer Innovations Awards 2026,
unveiling the honorees at its yearly innovation and customer success conference. The awards
celebrate service providers that deliver measurable results in subscriber experience, network
operations, and market expansion.
Every winner runs on the Calix One™ platform with SmartLife™ managed services, backed by hands-
on support from Calix Success™. With this combination, the providers have simplified operations, set
their subscriber experiences apart, and entered new markets. Their results show that broadband
providers of any size can lower costs, grow revenue, strengthen loyalty, and compete effectively.
Nancy Tichbon, chief customer officer at Calix, said the winners show what becomes possible when
innovation starts with customer needs. She congratulated them on the impact they are having on
their subscribers, businesses, and communities.
Calix continues to build out its AI-native platform. It is expanding the Calix Agent Workforce™ and
its intelligent workflows, and adding AI-powered experiences to the customizable CommandIQ®
mobile app. The winning providers are well placed to build on this momentum, since their
investments in subscriber insights, operational excellence, and differentiated services are already
driving growth.
Calix Customer Innovations Awards 2026: Winners and Results
Award & Honoree Key Initiatives & Measurable Results
AI Innovation Award RTC Networks began preparing for AI-led growth over the next five
RTC Networks years by cleaning up its data and optimizing its services. It then adopted
Agent Workforce knowledge support, which speeds up responses to
customer-care inquiries and helps train new hires. This sets the stage
for AI across Marketing, Support, and Operations.
Calix Customer Innovations Awards 2026: 8 Winners Honored Page 1 of 3
Award & Honoree Key Initiatives & Measurable Results
Champion for Success Award Prieb moved from network operations center technician to customer
Roxane Prieb, SC experience manager at SC. Along the way she completed dozens of Calix
University learning experiences. She also works with peers in the Calix
Community and brings new ideas back to her team.
Collins Marketing Innovation In a single year, GigaBeam grew top-tier package adoption by 460% and
Award average revenue per user (ARPU) by 16%. Its strategy was built on a
GigaBeam Networks subscriber loyalty study from Calix Business Insights. The study led to
persona-based managed Wi-Fi packages and community-focused
messaging. Mobile app adoption rose 103%, which also lifted subscriber
engagement.
Customer Innovations Award AcenTek rebuilt its network around a resilient, high-capacity 100 Gbps
AcenTek backbone using Calix Intelligent Access appliances. The upgrade lets it
operate more proactively and respond faster to service-impacting
events, which improves the subscriber experience.
New Market Innovation Award Blue Stream has more than tripled its initial monthly multifamily
Blue Stream Fiber deployments since launch, and the pace is still growing. It used
SmartMDU™ for secure network segmentation and move-in-ready
resident onboarding. Repeatable deployment practices also gave it
property-wide visibility and local operational support. Resident
satisfaction reached 4.99 out of 5.
Subscriber Experience Clearwave cut outage-related calls by 52% and raised its Net Promoter
Loyalty Excellence Award Score℠ (NPS®) by 20 points. Subscribers are now informed of outages
Clearwave and restorations automatically, so they don’t need to call. Simplified
provisioning means 95% of orders activate without manual intervention,
and installations finish two days sooner.
Subscriber Experience Brightspeed reduced first-week support calls by 75% through proactive
Excellence Onboarding engagement. Monitoring helps it identify new subscribers and give them
Award early support, so issues get fixed before they turn into calls. The
Brightspeed program is now expanding to two more markets.
Sustainability Innovation Mosaic lowered its power cost per subscriber by 65% while growing its
Award subscriber base by 90%. Network modernization also cut total central-
Mosaic Technologies office power expenses by 33%. Meanwhile, it extended fiber to
thousands of subscribers in rural Wisconsin, giving previously unserved
and underserved homes and businesses the connectivity to work
remotely.
How Calix Success and Business Insights Support Providers
Calix Success helps providers turn subscriber insights and technology investments into business
results through expert guidance, education, and proven best practices. Calix Business Insights
combines subscriber feedback with operational data, and providers use it to shape their packaging,
pricing, and service delivery.
Calix Customer Innovations Awards 2026: 8 Winners Honored Page 2 of 3
Tichbon noted that there is no single formula for customer success, because every provider,
community, and subscriber is different. In her view, success starts with understanding what matters
most and bringing together the right people, insights, and technology. Calix One and Calix Success
are designed to help providers turn that understanding into measurable results.
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Calix Customer Innovations Awards 2026: 8 Winners Honored Page 3 of 3