How DevOps Improves Customer Satisfaction
                     How DevOps Improves 
Customer Satisfaction
OVERVIEW
The advent of Digital Transformation has reformed, the 
way people live their lives, but also the way 
organizations connect and contact their customers. 
In fact, major overhauls have happened in terms of 
giving overall customer satisfaction, mainly in the 
technological aspect of a 21st-century company.
Entrepreneurs have never been more conscious of the 
disruptive effect of digital technology. Across every 
sector of the industry, companies are embarking on 
digital transformation programs geared towards 
enhancing internal systems and providing better 
products and services to clients.
However, no organization can allow to see a ‘digital first’ 
program as a single fix or even as a sequence of 
yearly iterations. Software is changing commerce, 
not in flurries of activity pursued by periods of 
stability, but in a continuous flow of market-driven 
innovation. That’s why utilizing DevOps
 consulting services from a devops solution provider 
has become extremely important. By utilizing the 
concept of agility to a methodology that allows 
constant software innovation, DevOps allows 
businesses to respond dynamically to the fast-
changing market conditions and growing customer 
expectations.
Why do organizations need a 
DevOps roadmap?
The adoption of a DevOps approach will require not 
just a readiness to grasp cultural change within the 
organization, but also new structures and better 
approaches for working. Specifically, the DevOps 
model includes developers working together day-
by-day with different stakeholders within the 
business; the software team could be working with 
client assistance or request handling staff, for 
instance. As such, DevOps includes the breakdown 
of conventional departmental silos.
For many businesses, this will signify a major change 
in working practices and it is crucial that any 
DevOps-led program is reinforced by a roadmap.
A global study organized by CA Technologies showed 
that adopters of DevOps approach experience up 
to 52 percent in customer satisfaction. Next are 
some reasons why:
1. Faster customer feedback and 
response
The sheer number of mobile applications and 
other software-based products in 
existence have changed the competitive 
backdrop in terms of consumer loyalty. 
Customers today expect that an 
organization will respond promptly and 
will manage their complaints, questions, 
and suggestions as quickly as possib
If a business won’t be able to respond to the 
demand, then the consumer will merely 
switch to other alternatives and might 
prefer to do business with a competitor 
instead. With the incorporated and 
frequent feedback loop system of a 
DevOps business, mobile applications 
support has the ability to fix bugs and 
errors in no time.le.
2. Products are made and 
delivered rapidly
Gone are the days when a competitor will 
create a cutting-edge product and a 
competing company will take several 
months or even years just to come up with 
their own concept that matches the 
quality of the first product.
By removing routine tasks, simplifying the 
processes, and automating most of its 
operations, an organization that adopts a 
DevOps culture can develop a product at 
fast speed. In other words, it decreased 
the time required for software delivery.
It is the reason why technological innovations 
are now occurring in a matter of days or 
weeks. And also, with new and better 
products that are according to customer 
inclinations, the customer satisfaction will 
be taken care of.
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