ITIL -4-FOUNDATION Dumps PDF Questions for Instant Success
                     ITIL 4
foundation
ITIL  Foundation  Certification  -  
IT  Serviice  Management  Exam
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• 26 Marks Required To Pass • Latest & Updated
• 60 Minutes Duration • PDF + Web Test Engine Format
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• Easy way to get success in ITIL-4-FOUNDATION
• Benefits of ITIL-4-FOUNDATION Exam
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Easy Way to Get Success in ITIL-4-
Foundation Exam
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Benefits of ITIL-4-
Foundation Exam
Benefits to Individual Benefits to Organisation
• Stable IT services help in increasing business 
productivity, efficiency, and effectiveness. • Helps staff for better utilization of skills and 
• Helps an individual to analyze, plan, deliver experience which leads to productivity 
and support IT Services to Business. increase.
• Makes informed of the Global Standard Best • Customer Satisfaction
Practices.
• Meet with various ITIL processes will help an • Strategic Business Objectives can be 
individual to understand the gaps very well. achieved through aligned IT Services
• Helps to communicate with the customer or • User, as well as end-user perception, is been 
client in common language. enhanced.
Demo Question#1
Which ITIL guiding principle recommends using existing services, 
processes and tools when improving services?
A. Progress iteratively with feedback
B. Keep is simple and practical
C. Start where you are
D. Focus on value
Answer: C
Demo Question#2
Which practice has a purpose that includes ensuring that risks have 
been properly assessed?
A. Service configuration management
B. Problem management
C. Service level management
D. Change control
Answer:D
Demo Question# 3
When should a full risk assessment and authorization be carried 
out for a standard change?
A. Each time the standard change is implemented
B. When the procedure for the standard change is created
C. At least once a year
D. When an emergency change is requested
Answer: B
Demo Question# 4
Which statement about emergency changes is CORRECT?
A. The testing of emergency can be eliminated in order to implement 
the change quickly
B. The assessment and authorization of emergency changes is 
expedited to ensure they can be
implemented quickly
C. Emergency changes should be authorized and implemented as 
service requests
D. Emergency changes must be fully documented before authorization 
and implementation
Answer: B
Demo Question# 5
Which practice coordinates the classification, ownership and 
communication of service requests and incidents?
A. Supplier management
B. Service desk
C. Problem management
D. Relationship management
Answer: B
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