All about Chatbots.
                     All about Chatbots
What is a chatbot?
• A chatbot is a piece of software which can engage in 
conversations by audio or text. It is a simulation of human 
conversation used for customer service and information 
acquisition.
cosource.com
Artificial Intelligence (AI)
• A bot is powered by AI, designed to perform a series of tasks 
without human assistance. Chatbots are increasingly used in 
messaging apps, they are versatile and help in all kinds of 
business plans.
How do they work?
• In a rule-based approach, a bot answers questions based on 
some rules on which it is trained on. The rules defined can be 
very simple to very complex. It is connected to AI, through 
which it can learn from interactions with users.
regens.com
Developing chatbots
• You do not have to be an AI or engineering expert to build a 
chatbot. The secret is to be clear about what is going to be 
created and what kind of problems will be solved. The 
development is not more complicated than that of a simple 
web app.
marutitech.com
Purpose
• Chatbots are being used for a variety of purposes, especially 
as virtual assistants. Businesses use chatbots for customer 
service to answer simple questions, book services, buy a 
product etc. which operates 24/7.
forbes.com
Idea generation
• Since chatbots are linked with AI, they can learn from 
outcomes and adapt according to market needs and 
continuously improve their performance.
wordstream.com
Automation
• Chatbots help in automation too. Using algorithms to collect 
data from various reports and analyze it to determine 
profitability using automated mechanical cognitive processes.
youtube.com
Malicious use
• Malicious chatbots are frequently used to fill chat rooms with 
spam and advertisements, by mimicking human behavior and 
conversations or to entice people into revealing personal 
information, such as bank account numbers. 
sellbrite.com
Limitations
• Chatbot technology is still a developing area, so there are a 
few limitations like not able to deal with multiple questions at 
the same time and conversation opportunities are limited.
fullestop.com