Automation at the call center helps simplify existing business processes such as call handling, lead, and feedback management. It also allows agents at the call center save time and focus on more immediate tasks assigned by their managers. But what is the topmost concern when we introduce any virtual call center solution s- It’s to ensure that the customer remains satisfied. 73% of customers adhere to a brand after an excellent customer service experience, and over 17% look elsewhere after a bad experience.