eG enterprise aws Workspaces
                     A M A Z O N  W O R K S PA C E S   ·   S O L U T I O N  
B R I E F
Amazon Desktop
Monitoring
Amazon WorkSpaces performance monitoring with 
eG Enterprise
Ensure fast, reliable Amazon cloud desktops by combining deep Amazon 
WorkSpaces observability with end-to-end digital workspace monitoring 
in a single console.
e G  E n t e r p r i s e
CONTEXT
Why Native Amazon WorkSpaces Monitoring 
FCloaudl ldses kStophs doepretnd on multiple tiers - endpoints, networks, directories, WorkSpaces 
infrastructure and in-desktop apps - but native tools such as CloudWatch focus mainly 
on basic health and connection metrics.
Limited user- Fragmented desktop High MTTR and poor 
experience insight delivery chain productivity
CloudWatch exposes basic Issues in endpoints, WAN, AWS Without correlated visibility, 
workspace health and latency but access, WorkSpaces protocols and admins struggle to pinpoint where 
not logon breakdowns, app launch applications all manifest as “it’s logons fail or sessions lag, 
time or in-session activity. slow” complaints. impacting user productivity and 
SLAs.
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POSIT ION ING
Single Control Center for Amazon Desktop 
MeG Eontnerpirtisoe orffienrs gan end-to-end Amazon WorkSpaces performance monitoring 
solution that correlates user experience, desktop sessions, AWS infrastructure and 
applications in one unified digital workspace console.
360° visibility for Built for digital AWS-validated 
Amazon WorkSpaces workspace teams expertise
Track user experience, availability, Use the same platform to monitor eG Enterprise is recognized with 
performance and usage across Amazon WorkSpaces alongside AWS Digital Workplace 
WorkSpaces, from the endpoint Citrix, Azure Virtual Desktop, Competency status and enhances 
through the AWS cloud and into Microsoft RDS and Omnissa observability for the Amazon 
each desktop. Horizon. WorkSpaces Family.
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USER  EXPER IENCE
Proactive Amazon WorkSpaces Logon & Session 
Simulation
eG Enterprise provides purpose-built synthetic monitoring for Amazon WorkSpaces so 
you can detect availability and performance issues before real users are impacted.
Logon simulation for Amazon Full session simulation beyond 
WorkSpaces logon
• Agentless logon simulator exercises the full Amazon • Full session simulation in eG Enterprise emulates users 
WorkSpaces logon workflow via the browser and client launching applications and performing transactions 
portal. inside Amazon WorkSpaces to validate end-to-end SLAs.
• Measures availability and time for each logon step, from • Replays multi-step workflows (e.g., business apps, web 
URL access and authentication through session portals) using OCR-based automation.
establishment and desktop launch. • Breaks down response time by step so you can see 
• Runs from multiple locations to compare logon exactly where a workflow slows down.
experience across sites and detect regional issues or 
AWS outages early.
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IN - SESS ION  PERFORMANCE
Deep Real-User Monitoring for Amazon Cloud 
DeG eEnstekrprtisoe dpepsloys a lightweight agent inside Amazon WorkSpaces desktops to 
capture what users actually experience once they are logged in.
User experience KPIs Desktop activity analytics
• Track application launch time and operating system • Monitor URLs accessed and correlate browser behavior 
responsiveness (user input delay) per session. with resource consumption.
• Monitor protocol performance for PCoIP and Amazon • Identify resource-hungry apps and sessions driving high 
DCV including round-trip time and bandwidth use. CPU, memory or I/O within each WorkSpace.
• Measure active vs idle time to understand productivity • Use pre-built reports to answer who logged in, when, 
patterns and optimize license usage. what they used and how well the desktop performed.
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AWS INTEGRAT ION
Directory-Level Health & AWS CloudWatch 
IeGn Etnetergprirsea intteigorantes with AWS APIs and CloudWatch to surface the health and state 
of Amazon WorkSpaces directories, instances and supporting AWS services in context.
Directory & instance visibility Full-stack AWS EUC monitoring
• Auto-discover WorkSpaces directories and report counts • eG Enterprise combines deep WorkSpaces metrics with 
by state (available, unhealthy, stopped, etc.). AWS CloudWatch and infrastructure monitoring to give 
• you full-stack visibility across AWS End User Computing Track connection attempts, connection failures and 
services.
average session launch time per directory.
•
• Expose key metrics such as user-connected WorkSpaces Monitor Amazon WorkSpaces, WorkSpaces Applications 
(AppStream 2.0) and underlying AWS resources from the 
and stopped WorkSpaces to highlight risk and under-
same console.
utilization.
• Correlate desktop performance with EC2, storage and 
network behavior powering your EUC deployment.
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ANALYTIC S  &  REPORT ING
Analytics to Optimize Amazon WorkSpaces 
Experience & Cost
eG Enterprise provides rich dashboards and reports designed specifically for Amazon 
desktop environments so you can optimize capacity, licenses and user experience.
Ready-to-use Performance & Capacity planning & 
WorkSpaces reports experience trending rightsizing
Out-of-the-box reports focus on the Trend logon times, protocol Use usage and resource-
crucial questions AWS WorkSpaces latency, session stability and slow consumption analytics to right-size 
admins ask, including who logged logon patterns over time to harden Amazon WorkSpaces bundles, plan 
in, when, what applications they your Amazon desktop growth and align cost with actual 
used and resources consumed. environment. demand.
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ENTERPRISE- GRADE  PLATFORM
Flexible Deployment, Security & MSP-Friendly 
eLGi Ecneternprissei ins bguilt to support enterprises and service providers that standardize on 
Amazon WorkSpaces as part of their digital workplace strategy.
Deployment flexibility Security & compliance Multi-tenant & MSP 
Run eG Enterprise on-premises, in Leverage hardened architecture Uresea mduylti-tenancy and flexible 
your preferred cloud or consume it with SOC 2 and ISO/IEC licensing to offer Amazon 
as SaaS, including options via AWS 27001:2022 certifications, along WorkSpaces monitoring as a 
Marketplace. with encrypted communication managed service, with per-tenant 
and role-based access. views and reporting.
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VALUE  FOR AMAZON DESKTOP TEAMS
How eG Enterprise Elevates Amazon WorkSpaces 
Monitoring
With eG Enterprise, operations, EUC and helpdesk teams get a single source of truth for 
Amazon desktop performance, usage and user experience across the entire digital workspace 
stack.
Faster issue resolution Better digital employee Higher ROI from Amazon 
experience desktops
Correlated synthetic, real-user and Logon simulators, full session Usage, activity and performance 
AWS metrics allow teams to simulation and in-session analytics insights support capacity planning, 
resolve “it’s slow” Amazon desktop help keep remote workers license optimization and better 
tickets in minutes instead of hours. productive on Amazon alignment of Amazon WorkSpaces 
WorkSpaces. costs with business value.
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