An L1 IT Support Engineer handles the first level of technical assistance for users facing IT issues. Their daily tasks include responding to helpdesk tickets, troubleshooting hardware and software problems, resetting passwords, configuring systems, installing applications, and assisting with network connectivity issues. They provide remote or on-site support, document incidents, and escalate complex problems to higher-level engineers when required. L1 engineers ensure smooth IT operations by resolving common user issues quickly, maintaining service quality, and supporting employees in using technology efficiently.