On-field Technician Scheduling How to make it Better – Genic Teams
                     On-field Technician Scheduling: How 
 to make it Better? – Genic Teams
Technician scheduling is one of the foremost crucial factors within the success of any business  
involving offsite technicians. Despite the very fact that it's nothing to do with the standard of  
the technician’s work on a machine when done right, effective scheduling can drive revenue.  
Done poorly, scheduling can cause your whole organization to return to a standstill.
Having unproductive gaps in your schedule means you’re not billing as many hours as you'll be
– which eats into your potential earnings. Service managers and dispatch teams can spend tons
of your time trying to assign the proper field technician to the proper job, which comes with its 
 justifiable share of challenges, including:
5 ways of improving technician scheduling
Transforming your workflow to enhance the online appointment scheduling doesn’t need to be  
complicated.
Optimize the digital appointment scheduling with the following five steps.
1. Have one view of all technician schedules
Don’t waste time switching from one technician’s schedule to a different one to ascertain what  
their day seems like. Instead, optimize service technician assignments by viewing all their plans  
at a look. The best employee management software allows you to visualize workloads across  
teams, schedule appointments, and dispatch field workers– all directly. You’ll also view and  
track all of your service tasks’ status directly within the shared inbox. You’ll also view every  
technician’s schedule on the scheduling dashboard to spot any conflicts or gaps within the  
calendar.
2. Automate service task assignment
Automations prevent both time and energy by automatically performing repetitive tasks so  
your dispatch managers and field technicians can specialize in providing service to customers  
wherever they're. With the best digital appointment scheduling system, you'll execute  
automated actions on every service task as soon as it’s created. For instance, automatically set  
a service task priority to Urgent supported the contact or company related to the service task.  
Automating these functions will prevent time to specialize in the tasks that add value to your  
business, like improving your strategy and handling complicated issues.
3. Group technicians supported domain & skillset
Based on your industry and therefore the sort of service needs, your organization fulfills its  
good practice to make specialized skill groups supported technician domain knowledge and
expertise. For instance, if you've got certain technicians who affect electrical equipment et al.  
who affect  plumbing, you'll create two different groups to form scheduling easier supported  
the work. With mobile workforce management, you'll organize field technicians into service  
groups. Groups allow you to easily assign service tasks so you'll schedule technicians to support  
their competence.
4. Assign the proper technician for the proper job
A complicated machine repair might need an expert technician’s hand, while a routine checkup  
can do with an individual with less  experience. Dispatchers need multiple information points  
like the sector technician’s current schedule, workload levels, and therefore the customer’s  
history to spot the simplest field technician for every job. Assign and schedule jobs from an  
integrated calendar view with affordable appointment scheduling software through simple drag  
and drop controls. Having all technician calendars in one place also helps dispatchers ea sily  
assign the proper person for the proper job.
5. Track job updates in real-time
A last-minute request can derail the whole day’s schedule. The workforce management  
software lets technicians receive real-time job updates through alerts connected to their  
mobile phones. Using an intuitive scheduling interface, the mobile employee management  
software lets your dispatcher determine the simplest technician for the work by sorting by the  
skill set and therefore the technician’s location, and that they can do all of it in real-time.
Source: https://genicteams.medium.com/on-field-technician-scheduling-how-to-make-it-better-  
74f5bb5d1e45