The Benefits Of Recording Mobile SMS In Your Company
                     THE BENEFITS OF 
RECORDING MOBILE SMS IN 
YOUR COMPANY
THE BENEFITS OF RECORDING MOBILE 
SMS IN YOUR COMPANY
• If you are a business owner and have started leveraging text messaging to communicate 
with customers, you need to realize that it is important to record mobile SMS as they form 
part of the customer record. The following are some of the reasons why you need to keep 
record of the text message communications in your company.
• First and foremost, recording mobile SMS can help with training and HR intervention.  
Whether communication is happening over the phone, email, via mobile text messages or 
on social media, you need to know exactly what conversations your employees are 
having with both workers and customers. If an employee is making unrealistic promises 
to customers or harassing fellow employees, you need to know about it. It is imperative 
that you have a central point where both new and old SMS messages can be investigated 
and where authenticity is irrefutable. 
THE BENEFITS OF RECORDING MOBILE 
SMS IN YOUR COMPANY
• When you record mobile SMS in your business, you will be 
ready for any necessary disciplinary measures. Even if there 
are no red flags, the archived messages can be incredibly 
useful when it comes to training employees on how to 
communicate effectively with customers. By studying the 
captured text messages, you can see where messages are 
typically unclear or badly phrased. With that information, you 
can help your employees craft better communications. 
THE BENEFITS OF RECORDING MOBILE 
SMS IN YOUR COMPANY
• Another benefit that you can get from recording mobile SMS is litigation 
preparedness. Text messages can be entered into evidence and used in 
legal proceedings just likes emails and recorded phone calls. For this reason, 
you need to make sure that you have access to these records, especially 
when it comes to defending against false claims from suppliers or customers 
and facilitating eDiscovery. You need to record the SMS messages in such a 
way that their authenticity is guaranteed and provable via a full audit trail.
• For more information on the benefits of recording mobile SMS in your 
company, visit our website at https://www.telemessage.com/
THE BENEFITS OF 
RECORDING MOBILE SMS IN 
YOUR COMPANY