The Industry Best Practices For WhatsApp Call Recording
                     THE INDUSTRY BEST 
PRACTICES FOR WHATSAPP 
CALL RECORDING
THE INDUSTRY BEST PRACTICES FOR 
WHATSAPP CALL RECORDING
• Even though enterprise text messaging is currently considered to be the fastest growing trend in 
enterprise mobile communications, a substantial number of employees in most companies still prefer 
using voice calls to communicate with their colleagues and customers. Due to this, financial companies 
that are allowing their employees to make use of their smartphones for business-related phone calls 
need to have clear policies and systems in place to make sure that they are compliant with various voice 
call recording regulations. 
• If you use WhatsApp in your business, you will need to know the industry best practices for WhatsApp 
call recording. One of the things you need to do before recording a WhatsApp call is to notify the caller. 
Regardless of the device used, you need to let the caller know that their call is going to be recorded for 
compliance reasons. You can notify the caller by playing a pre-recorded prompt that broadcasts the terms 
and conditions about the voice call recording, that requires the caller to press a designated key on their 
mobile phone to continue. Notifying the caller helps foster a deeper level of trust as they will know 
exactly what is being done with their conversation. 
THE INDUSTRY BEST PRACTICES FOR 
WHATSAPP CALL RECORDING
• Apart from notifying the caller, another thing you need to do 
during WhatsApp call recording is to establish clear standards 
for data access. It is very important to make sure that only 
authorized individuals can access the archive database. 
Regulators emphasize the protection and privacy of data, 
which could be details as seemingly minor such as a client 
address and phone number. 
THE INDUSTRY BEST PRACTICES FOR 
WHATSAPP CALL RECORDING
• Last but not least, you need to make sure that you have clear archiving 
policies and enforce them. Most of the biggest breaches in history are as 
a result of human error, such as accidentally publishing private call 
recordings or unauthorized access to the database. Having clear, specific 
policies that detail how employees should capture and retain WhatsApp 
calls can help reduce the risk of non-compliance.
• For more information on the industry best practices for 
WhatsApp call recording, visit our website at 
https://www.telemessage.com/
THE INDUSTRY BEST 
PRACTICES FOR WHATSAPP 
CALL RECORDING